Zoom is Chico State’s video conferencing solution available to all students, faculty, and staff.

Categories (3)

Faculty Articles

Contains articles on scheduling live Zoom meetings within Canvas and adding a link for office hours.

Student Articles

Quick reference guide and articles to schedule, host, and record Zoom meetings and embed recordings into Canvas.


Frequently-Asked Questions and Known Issues for faculty, students and staff.

Articles (30)

Pinned Article How Do I Activate my Chico State Zoom Account?

Your Chico State Zoom account enables you to host meetings, secure meetings, record to the cloud, transfer cloud recordings to Kaltura media,

Pinned Article How Do I Enable Zoom Cloud Recording?

Students must first enable cloud recording for zoom

Pinned Article How do I install Zoom on my personal device?

Instructions for downloading and installing Zoom on your personal device.

Pinned Article How Do I Schedule a Zoom Meeting at Chico State?

All students, faculty and staff can host and record their own Zoom meetings. You can start a Zoom meeting for multiple participants or just yourself if you want to record a screenshare. Zoom cloud recordings automatically transfer to your Kaltura media library for longer-term storage.

Pinned Article How Do I Sign in to Zoom at Chico State? (SSO)

Every single faculty member, student and staff member understand how to verify that they are signed in to Zoom using SSO single-sign on.
This ensures features such as unlimited meeting times, recording and breakout rooms will work correctly.

How Do I Access My Zoom Recording?

If you record to the cloud, your Zoom recording should automatically transfer to Kaltura, Chico State's media server. However, if Kaltura is having prolonged issues, you can share a direct link to the zoom recording from the Chico State Zoom portal. Warning: the Zoom cloud recordings are only valid for 30 days.

How Do I Access Zoom Transcripts and Captions?

After recording a Zoom Meeting to the cloud you can access, review and edit the full audio transcript and captions through your Chico Zoom Portal.

How Do I Allow Participants to Join Breakout Rooms?

The meeting host can enable participants to choose their own breakout room. This helps make breakout rooms easier to manage.

How Do I Annotate My Zoom Screenshare?

How to highlight, and point out things on your screen share using annotation tools such as arrow, disappearing pen, etc.

How Do I Create Zoom Breakout Rooms?

Breakout rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host or co-host can choose to split the participants of the meeting into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions as they please. The host or co-host can switch between sessions at any time. Although Zoom Support has good information on managing breakout rooms, we wanted to highlight a few limitations for you here.

How do I customize my Zoom account?

Adding a profile picture to your Zoom account helps build a sense of community during virtual classes. This guide will show you how to add a profile picture and change default settings on the Zoom portal.

How Do I Edit My Personal Zoom Meeting Room?

Your Personal Meeting Room is a virtual meeting room permanently reserved for you that you can access with your Personal Meeting ID (PMI) or personal link, if applicable.

How Do I Enable Zoom Audio Transcripts and Captions?

Zoom has an automatic captioning feature which can be enabled through your Zoom Account.  The feature allows for live transcriptions during meetings and the ability to save the meeting transcript as an editable, search-able document.

How Do I Join a Zoom Meeting from the Mobile Ap?

Tip: For most course-related Zoom meetings, it will be helpful to know the the meeting passcode in advance.

How Do I Open Breakout Rooms?

The following tasks can only be done during your live Zoom meeting:
- Allow participants to choose their own room (best practice in case something goes wrong)
- Open Pre-Assigned Breakout Rooms
- Recover Pre-Assigned Breakout Rooms

How Do I Pre-Assign Zoom Breakout Rooms?

Enabling Pre-Assigned Breakout Rooms, Creating Pre-Assigned Rooms/Users for your Meeting, Import from CSV, Enabling Forced Authentication and teaching students SSO, Allow Participants to Choose Their Own Breakout Room, Recreate and Recover to Pre-Assigned Rooms, Troubleshooting

How do I record a Zoom meeting and send it to Kaltura?

This article explains how to record a Zoom meeting to the cloud and transfer it to Kaltura, with cloud recording being enabled by default for faculty and staff, and a guide on how students can enable this feature.

How Do I See Who Attended My Zoom Meeting?

How to track participation / take attendance in a zoom meeting

How do I see who's registered for a Zoom meeting?

Access and manage Zoom meeting registrant information quickly through the Zoom web portal. View a list of registered participants or download a detailed registration report for use in other tools.

How Do I Share Screen in Zoom?

This guide provides instructions on sharing your screen in Zoom meetings, enhancing communication and engagement.

How Do I Start My Zoom Meeting?

There are numerous places from which you can start your Zoom meeting, depending on your preferred method.

How do I update Zoom?

This article provides instructions for updating Zoom on personal devices, outlines troubleshooting steps for common update issues, and suggests next steps for leveraging new Zoom features and improvements.

How do I upload a local Zoom recording to Kaltura?

This guide explains how to transfer a local Zoom meeting recording to Kaltura, ensuring the video is accessible for viewing and sharing within your institution.

How Do I Use Zoom at Chico State?

This article organizes all of the Zoom knowledge base articles by "big picture" process flow.

How Do I Use Zoom Polling?

Process for enabling polling, creating and launching polling.

How do I use Zoom to monitor all meeting participants' desktops?

This guide explains how instructors can use Zoom's "All screens mode" feature to view all participants' screens simultaneously. It includes steps for setting up before the meeting and actions to take during the meeting to monitor participants effectively.

Why Do I Get So Many Short Zoom Recordings?

Some Zoom users have reported having a multitude of small 3- to 17-second videos of single students, usually unaware and not talking, showing up in their recordings or in the Kaltura My Media area. This is often caused by the combination of two settings: join before host and automatic recording.

Why is my department wrong in Zoom?

Users notice incorrect or missing department information in Zoom, usually after a department or job change. The issue stems from delays in PeopleSoft updates, requiring manual follow-up with HR after a few pay periods.

How Do I Know If Someone is in My Waiting Room?

Learn how to identify when participants are waiting to join your Zoom meeting, both before it starts and during the meeting. This includes checking email notifications before the meeting and using the participants panel during the meeting.