Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat-Sun & Holidays Closed

Location: Meriam Library 142

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

News & Announcements

Database Maintenance
Mon 11/18/19 4:19 PM
Scheduled Downtime: 5:00 AM – 8:00 AM Tuesday, November 19th Services Impacted: Oracle Databases (affects multiple campus systems) The campus Oracle databases will undergo maintenance 5:00 AM – 8:00 AM Tuesday, November 19th. This will affect multiple campus systems that rely on this service including Cascade, Data Warehouse, Identity Management, GoPrint, and Portal.
LDAP Upgrade
Wed 11/13/19 3:17 PM
Scheduled Downtime: 8:00 AM – 12:00 PM Saturday, November 23rd Services Impacted: LDAP Authentication (used by many campus systems) The campus LDAP system will be upgraded Saturday, November 23rd 8:00 AM – 12:00 PM. The service, and many other campus services that rely on it, will be unavailable during this upgrade. These services include Portal, […]
NCSAM Week 5: Ransomware
Wed 10/30/19 1:38 PM
October is National Cybersecurity Awareness Month. For week five CSU, Chico’s Information Security is focusing on Ransomware. Ransomware comprises a class of malware which restricts access to the computer system that it infects, and demands a ransom paid to the creator of the malware in order for the restriction to be removed. Some forms of […]
Account Center Upgrade
Thu 10/24/19 5:45 PM
UPDATE: After further testing revealed some issues this upgrade will be delayed to a later date. Scheduled Downtime: 8:00 AM – 12:00 PM Saturday, October 26th Services Impacted: Account Center Account Center will be upgraded on Saturday, October 26th beginning at 8:00 AM. Account Center will be unavailable during the upgrade process. Account Center is […]
NCSAM Week 4: Malware
Mon 10/21/19 2:32 PM
October is National Cybersecurity Awareness Month. For week four CSU, Chico’s Information Security is focusing on malware. Malware: Malware is short for malicious software, it is a software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system. Viruses: A computer virus is a form of malicious software that piggy […]