Service Desk Hours

Business Hours  
Days Hours
Monday-Friday 7:30 AM - 5:00 PM
Weekends & Holidays Closed

Location: Meriam Library 142

To book an ITSS lobby appointment, please click here

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can easily request services and help online, using the Chico State IT Support website.

Browsing Services

  1. Click on the "Services" tab above, or the large red "Request Service" button below "Live Chat"
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Helpful Hint: Use the dropdown to filter your search:
                                   image of dropdown search filter

News & Announcements

LastPass Security Incident
Fri 12/23/22 11:54 AM
LastPass may have notified you regarding a recent security incident involving unauthorized access to their environment. Please note that campus-managed LastPass accounts are not at risk. However, be very cautious of any phishing email message that asks you to provide information claiming they are from LastPass, especially if you are asked to provide your LastPass […]
Voicemail Service Interruption
Wed 12/21/22 9:11 AM
UPDATE: Telecommunication Services has restored voicemail service and we do not anticipate further service interruption. The cause of the outage was an inadvertently disabled network adapter on the new voicemail server. Soon after the migration of the voicemail system was complete, the service became unavailable to users. Technicians are working on the issue with no […]
Voicemail Server Update
Wed 12/14/22 2:36 PM
Scheduled Maintenance: Wednesday, December 21, 5:00 – 8:00 AMServices Impacted: Voicemail On Wednesday, December 21st Telecommunications Services will update the campus voicemail system. The new voicemail server updates aging hardware and meets Microsoft’s requirements for OAuth. During this process voicemail messages, greetings, and configurations, will be migrated from the old to the new server. Voicemail […]
Check for Missing Emails
Wed 12/7/22 4:08 PM
Office 365 sorts emails differently than Gmail. Here are a couple of tips to make sure you don’t miss any important emails. Junk Email The Office 365 system handles spam emails a little differently than Gmail. Both systems have robust spam filtering, but specific rules for what qualifies as spam may differ and we recommend […]
E-Mail Migration
Tue 12/6/22 3:36 PM
The e-mail migration from Gmail was completed on November 21 and all campus e-mail is now available in Office 365. Overall, the transition has been successful given the magnitude and scope. We migrated 81,000 email accounts with little to no glitches in a couple of days. However, we want to acknowledge that there have been […]