Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Thurs 8:00 AM - 4:00 PM
Fri, Sat, Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

To book an ITSS lobby appointment, please click here

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

News & Announcements

Campus Portal Updates
Wed 7/14/21 7:17 AM
We are updating the Campus Portal to provide you with personalized, less cluttered, and more relevant information. This is a large change so we are breaking it into three steps. The end goal is to have relevant information for you available on one to two tabs instead of across four, five, or more. “Less is […]
Voice Services Migration Update
Fri 6/4/21 2:04 PM
The campus began migrating to a new phone system in January. This work will continue through this year. You can check the Building Migration Roadmap for the status of your building. If your office has been migrated, you may have been given the soft phone solution, Avaya Workplace.  For more information regarding Avaya Workplace please […]
ITSS Summer Hours & Appointments
Wed 6/2/21 11:34 AM
Starting June 7th IT Support Services hours will be: Monday – Thursday8:00 AM – 4:00 PM Appointments will be required for all in-person services. Appointments will be limited to fifteen minutes. There will be no drop-in service available. Masks are required in ITSS. Make an ITSS Front Desk Service Appointment. For remote assistance you can […]
Student Duo Enrollment
Mon 4/12/21 8:49 AM
Multifactor Authentication with Duo has been deployed to all employees to keep accounts secure and prevent loss of data. Over the next two weeks, all students will be enrolled in Multifactor Authentication with Duo as well. Date Duo Enforcement April 13–15 Current Students, last names A–K April 20–22 Current Students, last names L–Z Once the […]
LastPass Maintenance
Thu 4/8/21 3:52 PM
LastPass will be conducting service maintenance on the following date and time listed below. They will be taking all appropriate actions to minimize service interruptions during this event. Date and Time: April 8th, 2021, 10:00 PM to 12:00 AM. Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will […]