Service Desk Hours

Days Summer Hours
Mon-Fri 8:00 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142

To book an ITSS lobby appointment, please click here

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can easily request services and help online, using the Chico State IT Support website.

Browsing Services

  1. Click on the "Services" tab above, or the large red "Request Service" button below "Live Chat"
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Helpful Hint: Use the dropdown to filter your search:
                                   image of dropdown search filter

News & Announcements

Thu 5/19/22 2:02 PM
Maintenance Windows: May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AMServices Impacted: CS Gold The CS Gold card system will undergo maintenance May 26th 8:00 – 11:00 AM and May 27th 8:00 – 11:00 AM. The system will be unavailable during this maintenance and ITSS will be unable to print Wildcat […]
Wed 5/11/22 9:03 AM
Scheduled Maintenance: 10:00 PM – 12:00 AM Friday May 13thServices Impacted: LastPass Password Manager This maintenance is being performed by LastPass to ensure and maintain system performance and stability. All maintenance will be performed within the 2 hour maintenance window. LastPass will experience a 120 minute period of service disruptions.
Mon 1/24/22 9:12 AM
Multiple campus systems, including the Portal, are experiencing issues. Technicians are investigating and hope to restore service soon. Updates will be posted to twitter.com/chicoitss.
Thu 1/13/22 11:10 AM
As part of the Physical Science building demolition, underground fiber optic cables serving that area of campus need to be relocated to a new facility. This multi-phase project is being staged to minimize campus network impact, but affected buildings will experience downtime at some point during the migration. Building cutovers have been scheduled for weekends […]
Wed 10/20/21 11:12 AM
Duo Multifactor Authentication (MFA) is easy to use with the Duo Mobile application. You can use the Duo Push authentication method with your smart device to quickly authenticate to campus systems. If you’re not using the Duo mobile app we recommend that you install it from your app store and switch to this convenient authentication […]