Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

Phone support available at (530) 898-HELP (4357)

Personal support via the Virtual ITSS Lobby Zoom Room

Chat support available 8am - 5pm during regular business hours:

Live Chat (opens in new window)

News & Announcements

Headsets & Cameras Available
Thu 9/24/20 11:19 AM
Through funds from the CARES Act, the University was able to purchase headsets, webcams, and document cameras to assist with teaching in the online environment. We still have a large quantity of these devices available for Faculty or Staff to use in order to provide better service to our students. If you have a business […]
Adobe Acrobat Pro
Tue 9/8/20 7:47 PM
The campus standalone Adobe Acrobat Pro licenses expire at the end of this calendar year. New computers are being provisioned with Adobe Acrobat Reader, or Creative Cloud (which includes Adobe Acrobat Pro) as needed. Existing installations of the standalone Acrobat Pro will need to switch to either Acrobat Reader or Creative Cloud before the end […]
Shibboleth Authentication Update
Thu 8/27/20 2:27 PM
Scheduled Maintenance: 6:00 AM – 7:00 AM Monday, August 31st Services Impacted: Multiple Campus Systems The Shibboleth authentication system will be updated to allow for additional Salesforce services. Authentication services for federated applications may be briefly interrupted. This includes Portal, Account Center, TeamDynamix, and others.
Qualtrics Launch
Tue 8/18/20 10:24 AM
Qualtrics is now available to all Chico State faculty, staff, and students. User are able to self-register for an account by going to: https://csuchico.qualtrics.com. Qualtrics is a simple to use web-based survey tool to conduct survey research, evaluations, and other data collection activities. Anyone (with no experience) can use this research suite to build surveys, […]
Voicemail Server Maintenance
Tue 7/28/20 1:51 PM
Scheduled Maintenance: 6:00 AM – 7:00 AM Wednesday, July 29th Services Impacted: Campus Voice Mail The campus voicemail server will be temporarily offline for routine maintenance and configuration changes. During this time callers will not be able to leave or retrieve messages. Downtime is expected to be minimal during this window.