Service Desk Hours

Business Hours  
Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142

To book an ITSS lobby appointment, please click here

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can easily request services and help online, using the Chico State IT Support website.

Browsing Services

  1. Click on the "Services" tab above, or the large red "Request Service" button below "Live Chat"
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Helpful Hint: Use the dropdown to filter your search:
                                   image of dropdown search filter

News & Announcements

Thu 9/29/22 3:19 PM
Scheduled Maintenance: Friday, September 30th 7:00 – 9:00 AMServices Impacted: CRA, Credential Admin Dashboard, OMNI, Social Work Admin The campus server hosting the following applications will be undergoing maintenance September 30th 7:00 – 9:00 AM: Communication, Reporting & Analysis (CRA)Credential Admin DashboardOMNI Server InformationSocial Work Admin Dashboard These services will be unavailable as the server […]
Fri 9/16/22 2:25 PM
ITSS has received reports that campus employees have been targeted with phishing attacks. These attacks have used email and SMS text messages, posing as campus employees requesting assistance. Example of the text sent to employees: Are you available . I am at a meeting and limited to calls, but I am good to go with […]
Fri 9/16/22 8:18 AM
Scheduled Maintenance: Thursday, September 22nd 7:00 – 8:00 AMServices Impacted: Avaya Workplace Starting at 7:00 AM on Thursday September 22nd, work will be performed on the Avaya AADS server in order to make the Avaya IX Workplace application compliant with Modern Authentication. Little if any downtime is expected during this window, however users may be […]
Mon 9/12/22 11:10 AM
Some PeopleSoft HR users are experiencing a flashing screen issue when signing in since the recent PeopleTools upgrade. Clearing your browser cache and restarting your computers should resolve this issue.
Wed 9/7/22 5:19 PM
The LA Unified School District experienced a debilitating ransomware attack over the weekend, and several advisories have been released this week that have reported similar events targeting the education sector. Our Information Security Team and various other Division of IT Teams are actively monitoring the situation and staying up to date with the recommended compensating controls […]