Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Summer Service Desk Hours

Days Hours
Mon-Thu 8:00 AM - 4:00 PM
Fri-Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

Phone support available at (530) 898-HELP (4357)

Personal support via the Virtual ITSS Lobby Zoom Room

Chat support available during regular business hours:

Live Chat (opens in new window)

News & Announcements

Voicemail Server Maintenance
Tue 7/28/20 1:51 PM
Scheduled Maintenance: 6:00 AM – 7:00 AM Wednesday, July 29th Services Impacted: Campus Voice Mail The campus voicemail server will be temporarily offline for routine maintenance and configuration changes. During this time callers will not be able to leave or retrieve messages. Downtime is expected to be minimal during this window.
Campus Phone System (PBX) Upgrade
Tue 7/28/20 1:42 PM
Scheduled Maintenance: 8:00 AM – 5:00 PM Saturday August 1st & 8:00 AM – 5:00 PM Sunday August 2nd Services Impacted: Campus Phone System (PBX) From 8:00 AM -5:00 PM on both days, the campus phone system may be unavailable. This will affect all of the campus PBX phone system – calls using on-campus phones […]
TeamDynamix Migration
Tue 7/28/20 1:28 PM
Scheduled Downtime: 4:00 AM – 9:00 AM Friday, July 31st Services Impacted: TeamDynamix (KB, Service Catalog, Incident Management, Project Management) TeamDynamix will be unavailable for approximately five hours as the vendor migrates us into a single-tenant environment. This will affect the TeamDynamix Knowledge Base, Service Catalog, Incident Management, and Project Management. We do not anticipate […]
Border Firewall Migration
Wed 7/22/20 12:52 PM
Scheduled Maintenance: 8:00 AM – 12:00 noon Saturday, July 25th Services Impacted: VPN, Portal, etc. On Saturday, July 25th, between 8:00 AM and 12:00 noon, the campus network will migrate to new border firewall platforms. These new systems bring significant capacity increases to the campus (particularly for GlobalProtect VPN), as well as new security features […]
Account Center Upgrade
Thu 7/9/20 5:25 PM
Scheduled Downtime: 8:00 AM – 12:00 PM Friday, July 10th Services Impacted: Account Center On July 10th, Account Center will be upgraded to a new version. Account Center–including password changes, account claiming, and user support functionality–will be unavailable for the duration of the upgrade.