Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

Phone support available at (530) 898-HELP (4357)

Chat support available 8am - 5pm during regular business hours:

Live Chat (opens in new window)

News & Announcements

Student Duo Enrollment
Mon 4/12/21 8:49 AM
Multifactor Authentication with Duo has been deployed to all employees to keep accounts secure and prevent loss of data. Over the next two weeks, all students will be enrolled in Multifactor Authentication with Duo as well. Date Duo Enforcement April 13–15 Current Students, last names A–K April 20–22 Current Students, last names L–Z Once the […]
LastPass Maintenance
Thu 4/8/21 3:52 PM
LastPass will be conducting service maintenance on the following date and time listed below. They will be taking all appropriate actions to minimize service interruptions during this event. Date and Time: April 8th, 2021, 10:00 PM to 12:00 AM. Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will […]
IRS Warns Universities of Scam
Thu 4/1/21 12:00 PM
The Internal Revenue Service warned of an ongoing IRS-impersonation scam that appears to primarily target educational institutions, including students and staff who have “.edu” email addresses. The IRS has received complaints about the impersonation scam in recent weeks from people with email addresses ending in “.edu.” The phishing emails appear to target university and college students […]
Duo Enrollment for Employees and Students
Thu 3/25/21 9:10 AM
Campus began deploying Multifactor Authentication with Duo in 2018, and today, more than 90% of employees are successfully using it to keep accounts secure and prevent loss of data. Over the next few weeks, the remaining employees and all students will be enrolled in Multifactor Authentication with Duo. Duo Enforcement Date April 6: All Remaining Employees April 13–15: Current […]
Qualtrics Upgrade
Mon 3/15/21 10:02 AM
Qualtrics has announced that a number of improvements are coming at the end of March to the Survey Editor, project creation, platform navigation, and line/bar charts in the XM Platform. These updates should make Qualtrics XM easier to use and navigate for all users, with updates to the Survey Editor, project creation, platform navigation, and […]