Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

To book an ITSS lobby appointment, please click here

Phone support available at (530) 898-HELP (4357)

Chat support available during regular business hours:

Live Chat (opens in new window)

News & Announcements

Duo Mobile App
Wed 10/20/21 11:12 AM
Duo Multifactor Authentication (MFA) is easy to use with the Duo Mobile application. You can use the Duo Push authentication method with your smart device to quickly authenticate to campus systems. If you’re not using the Duo mobile app we recommend that you install it from your app store and switch to this convenient authentication […]
Account Center Upgrade
Thu 10/7/21 1:20 PM
Scheduled Maintenance: Saturday, October 9th, 9:00 AM – 1:00 PMServices Impacted: Account Center On October 9th, Account Center will be upgraded to a new version. Account Center, including password changes, account claiming, and user support functionality, will be unavailable for the duration of the upgrade, which is scheduled for 9:00 AM – 1:00 PM.
Adobe Stock
Mon 9/27/21 9:59 AM
Adobe Stock is now available as part of the campus Adobe Creative Cloud suite. Adobe Stock is a collection of high-quality images, graphics, vectors, and videos. All current campus Creative Cloud users now have access to Adobe Stock. Employees and students that don’t currently have Creative Cloud can request access. More information about requesting and […]
Virtual Assistant Scam
Mon 9/27/21 9:58 AM
Sorry, some guy you’ve never heard of isn’t really going to pay you $150/hr to go to Walmart for him. This is a scam.
Account Center Upgrade
Thu 9/9/21 1:31 PM
Scheduled Maintenance: Saturday, September 11th 9:00 AM – 12:00 NoonServices Impacted: Account Center Account Center will undergo maintenance 9:00 AM – 12:00 PM on September 11th. Account Center will not be available during this maintenance, so users will not be able to change their password or set security questions.