Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Summer Service Desk Hours

Days Hours
Mon-Thu 8:00 AM - 4:00 PM
Fri-Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

Phone support available at (530) 898-HELP (4357)

Personal support via the Virtual ITSS Lobby Zoom Room

Chat support available during regular business hours:

Live Chat (opens in new window)

News & Announcements

Summer Hours
Fri 5/29/20 1:17 PM
Beginning June 1st the IT Support Services service desk will switch to Summer hours of Monday-Thursday 8:00 AM – 4:00 PM.
All Zoom Meetings Now Have a Password
Wed 5/27/20 12:19 PM
Starting May 26th, Zoom automatically generates a password for all new Zoom meetings as well as Personal Meeting Rooms. This includes: Any time you select Schedule a New Meeting (whether it be through the Zoom portal, client, Outlook plugin, or Blackboard Learn). Any time you choose Host a Meeting to start a non-scheduled, “instant” meeting. […]
Phone System Upgrades
Wed 5/20/20 8:33 AM
Computing and Communications Services (CCSV) will be implementing a major upgrade to our campus voice solution, also known as the Avaya Private Branch Exchange (PBX), in the latter part of June 2020. With this upgrade comes added flexibility for users, including the opportunity to transition to Software-based telephony, also known as a soft phone. A […]
ITSS Zoom Lobby
Mon 5/18/20 12:59 PM
In addition to our phone support and support portal, we’ve added a Zoom Lobby during our business hours. You can join the Zoom Lobby and be connected with an ITSS technician to assist you with technical issues.
Eduroam Wireless Certificate Update
Wed 5/13/20 12:39 PM
Scheduled Change: 7:00 AM Tuesday, May 19th Service Impacted: Eduroam Wireless At 7:00 AM Tuesday, May 19th the security certificate for campus Eduroam wireless will be updated. This will require all wireless devices to be reconfigured before they can reconnect to Eduroam. You can reconfigure your wireless devices by going to www.csuchico.edu/eduroam and following instructions. […]