Request Service

Check Status of Existing Ticket

You'll be asked to log into your campus account before you can view or create a new ticket.

Requesting Services and Help Online

You can now easily request services and help online, using the CSU, Chico Support website.

Browsing Services

  1. Click on the "Services" tab, above
  2. Browse through the service categories until you find the service you want
  3. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

Searching for Services

  1. Click on the "Services" tab, above
  2. Click on the "Search" tab in the secondary navigation bar
  3. Enter what you are looking for in the Search field and press Enter
  4. Click on the service you want
  5. If the service is requestable online, click on the "Request Service" button and fill out the form to request service or help. Your request will be immediately routed to the appropriate technicians.

You can also use the general search bar at the top-right corner of the page, but that will include search results for the knowledge base as well as services.

Service Desk Hours

Days Hours
Mon-Fri 7:30 AM - 5:00 PM
Sat, Sun & Holidays Closed

Location: Meriam Library 142 (by appointment only)

Phone support available at (530) 898-HELP (4357)

Chat support available 8am - 5pm during regular business hours:

Live Chat (opens in new window)

News & Announcements

Zoom Update
Fri 1/15/21 1:28 PM
Zoom regularly releases software updates with new features, and bug fixes. You can make sure your software is up to date by opening Zoom, clicking on your profile picture in the top right corner, and selecting Check for Updates. You may need new features for upcoming classes, or for the Tipping Point Summit next week.
Zoom Sign-in Options Disabled
Thu 1/14/21 8:25 AM
To improve security and stability for all CSU, Chico Zoom users, these sign-in options were disabled this morning:  Google  Facebook  Apple ID  Zoom users should choose the Single Sign-on (SSO) sign-in option to use Chico’s authentication and domain (csuchico.zoom.us) for access to the campus version and features of Zoom. More information in the Knowledge Base.
Malwarebytes PC Rollout
Tue 1/12/21 9:42 AM
As announced in November, we are rolling out Malwarebytes to campus computers. This rollout is now planned to reach all campus managed windows PCs. This process will begin Thursday January 14th at 2:00 AM. The phased rollout should reach all machines by end of day Saturday, January 16th. This is a centrally managed version of […]
COVID-19 Phishing
Mon 1/11/21 8:38 AM
The phishing email below was sent to some campus accounts on Sunday. If you clicked on the link and entered your credentials please use Account Center to change your password immediately. More information about phishing is available at https://www.csuchico.edu/isec/resources/avoid-threats/spam-phishing.shtml.
Voice Services Migration
Thu 1/7/21 3:57 PM
The major upgrade to our campus voice system is now complete. Computing and Communications Services (CCSV) has begun migrating users to take advantage of the new phone system features, including remote telephony. Migration to Avaya IX Workplace, our new software-based phone solution, has been designed for all users regardless of work location. This solution allows users to […]