Enrolling in Multifactor Authentication (Duo)

Quick Links: | First-time Setup | Enroll a new device | Configure Device Options | Common Duo Enrollment Issue |

Duo's self-enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet. Use the following guide to walk through the steps of enrolling a new device. 

Supported Browsers: Chrome, Firefox, Safari, and Edge.

 If you have previously set up Duo and need to re-set up the app on a new device or get an error that Duo is "Disabled", you may be prompted for an authentication code or QR code. If so, follow the "Adding a New Device" section of this article. 

First-time Enrollment

If you are new to Chico State, the first time you sign into a Campus Service, you will be prompted to complete a self-enrollment for Duo.

Welcome to Duo Security

The welcome screen should appear when you open a web browser on the computer or device and attempt to sign in to the Portal. 

Click Get started to begin enrolling your device:

Welcome to Duo Security

Add A Device

Select an option for the type of device you wish to enroll:

First, add a device

Set up Face ID / Touch ID

Face ID / Touch ID is only supported on devices with this type of platform biometric sensors. If your device supports these biometrics, click Continue. Otherwise, click Back and choose Duo Mobile.

Set up Face ID / Touch ID

Added Face ID / Touch ID

Add one more device

IMPORTANT! If you added Face ID / Touch ID, you must also set up Duo Mobile as another option. Click on Duo Mobile:

Add one more device

Do not click "I don't want to add more devices" until you have completed the Duo Mobile activation process.

Enter Your Phone Number

Enter the number of your mobile phone that you'll have with you when you're logging in to a Duo-protected service. You can also choose I have a tablet if you want to enroll an iPad or Android tablet.

Select your country code from the drop-down list then enter your phone number and click Continue

Enter your phone number

Double check the number entered and verify it is correct:

Is this correct?

Setup Completed!

Setup completed!

Download Duo Mobile

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily.

Follow the platform-specific instructions on the screen to install Duo Mobile:

Download Duo Mobile

After installing Duo Mobile return to the enrollment window and click Open Duo Mobile:

Open Duo Mobile

Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

On iPhone, Android, and Windows Phones (or tablets) activate Duo Mobile by scanning the QR Code with the app's built-in QR Code scanner. 

Can't scan the QR Code? Click Get an activation link instead and follow the instructions.

After activating your device, you should receive a confirmation screen.

Congratulations!

Your device is ready to approve Duo authentication requests. Click Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received on your phone.

Common Duo Enrollment Issue

"I clicked on I don't want to add more devices before completing the Duo Mobile activation process." 

No problem! As long as you enrolled another option you can get back to the Duo Mobile enrollment following these steps:

  1. Open an incognito (private) browser window.
  2. Navigate to the Chico State Portal.
  3. Sign In using your Chico State account.
  4. At the Duo Prompt select Other options and click on Manage devices:

Other options to log in

Verify Your Identity

Use the Face ID / Touch ID option and Continue:

Use Face ID / Touch ID

Add a device

Add a device

Select Duo Mobile:

Select Duo Mobile

Enter Your Phone Number

Enter the number of your mobile phone that you'll have with you when you're logging in to a Duo-protected service. You can also choose I have a tablet if you want to enroll an iPad or Android tablet.

Select your country code from the drop-down list then enter your phone number and click Continue

Enter your phone number

Double check the number entered and verify it is correct:

Is this correct?

Download Duo Mobile

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily.

Follow the platform-specific instructions on the screen to install Duo Mobile:

Download Duo Mobile

After installing Duo Mobile return to the enrollment window and click Open Duo Mobile:

Open Duo Mobile

Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

On iPhone, Android, and Windows Phones (or tablets) activate Duo Mobile by scanning the QR Code with the app's built-in QR Code scanner. 

Can't scan the QR Code? Click Get an activation link instead and follow the instructions.

After activating your device, you should receive a confirmation screen.

Congratulations!

Your device is ready to approve Duo authentication requests. Click Send me a Push to give it a try. All you need to do is tap Approve on the Duo login request received on your phone.

Adding a New Device

Duo Prompt Screen

If you are already enrolled in Duo and trying to set up a new device, you will not receive the same self-enrollment pop-up for Duo. Instead, you will see the Duo prompt screen. You will need to click Other options then Manage devices:

Other options to log in

NOTE: This method of adding a new device will require you to either have the old device or a Duo Token to authenticate. If you have no other way to add a device, put in a ticket here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=24788

 

You will have to authenticate in order to get to the next screen. Choose to Send a Push to the old device or Enter a Passcode from the token generator. After authenticating in, you'll see a screen that says "You're Verified. Sending you to the devices page". 

Choose Your Authentication Device

On the Devices page, you will be able to see all devices attached to your account. If this is the same phone number, but a new device, you can select the I have a new phone option. From here, you can scan a QR Code or get an activation link sent to your device. If this is a new device and a new phone number, you will choose the Add a device option and walk through the on-screen steps.

I have a new phone option

Congratulations! Your device is ready to approve Duo authentication requests. After clicking Back to login, you can test the Duo Push option to give it a try. All you need to do is tap Approve on the Duo login request received on your phone.

Configuring Device Options (optional) 

You can use the Devices page to give your phone a more descriptive name, remove old devices, or you can click Add a device to start the enrollment process again and add a second phone or another authenticator.

Configuring Device Options

 Still need help? Contact IT Support Services for further assistance.
  
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