? FAQs

Frequently-Asked Questions and Known Issues for faculty, students and staff.

Articles (2)

Pinned Article "Unauthorized - Session Expired" when launching Zoom from Canvas

If you launch Zoom from Blackboard Learn or Canvas, you may receive the following message: 

"Unauthorized - Sorry, your session was expired."
Try another browser or set an exception to allow Zoom

Zoom Error 1001 - Your email does not exist or belong to this account

This article helps users resolve the issue where the Zoom integration in Canvas indicates that the user's Zoom account doesn’t exist, by guiding them through logging into Zoom using Single Sign-On (SSO).