Fixes to common Zoom errors and issues

Articles (6)

Known Issue: Multiple short recordings for my Zoom meeting

Some Zoom users have reported having a multitude of small 3- to 17-second videos of single students, usually unaware and not talking, showing up in their recordings or in the Kaltura My Media area. This is often caused by the combination of two settings: join before host and automatic recording.

Zoom in Blackboard on Firefox: Unauthorized, session expired

While using a Firefox browser and when clicking a link to join a Zoom meeting in either Canvas or Blackboard, I get the message: "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."