Frequently-Asked Questions and Known Issues for faculty, students and staff.
If you launch Zoom from Canvas, you may receive the following message:
"Unauthorized - Sorry, your session was expired."
Try another browser or set an exception to allow Zoom
When third-party cookies are disabled, users may see a "Cookies are blocked or not supported" error when launching Zoom from Canvas. Follow these browser-specific steps to enable third-party cookies for Canvas and Zoom.
Users notice incorrect or missing department information in Zoom, usually after a department or job change. The issue stems from delays in PeopleSoft updates, requiring manual follow-up with HR after a few pay periods.
Some Zoom users have reported having a multitude of small 3- to 17-second videos of single students, usually unaware and not talking, showing up in their recordings or in the Kaltura My Media area. This is often caused by the combination of two settings: join before host and automatic recording.
This article helps users resolve the issue where the Zoom integration in Canvas indicates that the user's Zoom account doesn’t exist, by guiding them through logging into Zoom using Single Sign-On (SSO).
Zoom meetings are limited to 40 minutes for users without a licensed account. Licenses are assigned automatically based on specific university affiliations.