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- Knowledge Base
- Computer, Device, Software & Printer Support
- Hardware
This article will outline purchasing from Chico State's designated enterprise vendors (Dell, Microsoft, and Apple), including standardization advantages, sustainability, and warranty details, along with instructions for requesting new devices and accessories.
- Knowledge Base
- Email, Calendars & File Sharing
- Chico State Email (Exchange)
- Outlook Desktop App
This article will guide users through adjusting Outlook settings via Software Center so that sent and deleted items from delegate accounts appear in the correct folders, improving shared mailbox management.
- Knowledge Base
- Computer, Device, Software & Printer Support
- Software
Third-Party Software Updates are the release of updates from many of the Third Parties that make software that is not from Microsoft.
- Knowledge Base
- Telephone & Voicemail
- Avaya Workplace
- Personal & Mobile Devices
Installation instructions covering personal Windows powered devices (laptops, desktops, etc).
- Knowledge Base
- Computer, Device, Software & Printer Support
- Hardware
This article will contain information on identifying Windows 11 compatible systems and how to complete the upgrade through Software Center.
- Knowledge Base
- Computer, Device, Software & Printer Support
- Software
This article will explain Chico State’s monthly software update process, including the schedule, importance of patching, and how updates are deployed and installed.
- Knowledge Base
- Wired & Wireless Networks
- Virtual Private Network (VPN)
- Global Protect AlwaysON VPN
Instructions for use of the Global Protect AlwaysON VPN system for state or university owned machines running Windows OS.
- Knowledge Base
- Wired & Wireless Networks
- Virtual Private Network (VPN)
- Global Protect AlwaysON VPN
Click the link above to find out more about the Palo Alto Global Protect VPN
- Knowledge Base
- Wired & Wireless Networks
- Virtual Private Network (VPN)
- Global Protect OnDemand VPN
Click above for information and instructions about the OnDemand VPN client for Windows devices
- Knowledge Base
- Computer, Device, Software & Printer Support
- Hardware
Find Your IP and MAC Address on Windows
- Knowledge Base
- Email, Calendars & File Sharing
- Chico State Email (Exchange)
In order to view and add additional mailboxes in your account, other than your own, the Mail Administrator of the mailbox you are trying to view must add your account with permissions to that mailbox. Once the permissions are added, you can add the additional mailbox to your Outlook profile or view the inbox through the web.
- Knowledge Base
- Wired & Wireless Networks
- Campus Wireless Networks
- Eduroam
Detailed information on issues that may impact devices being able to connect to eduroam.
- Knowledge Base
- Wired & Wireless Networks
- Campus Wireless Networks
- Eduroam
This article will cover the Eduroam setup for devices running Windows. Depending on your hardware and the version of Windows you are using, your setup process may look slightly different.