Account Center - FAQ

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Managing Names in Account Center

What is a display name?

The display name is your first, last (and potentially middle) name that is displayed in campus systems. Individuals can go in and update their display name, which will then be populated into the following systems:

  • Active Directory (format is First Name, Middle Initial, Last Name)
  • LDAP (format is First Name, Middle Name, Last Name)
  • Office 365 (format is First Name, Middle Initial, Last Name)
  • Google Apps (format is First Name, Last Name)
  • Canvas (format is First Name, Last Name)

Follow the instructions here for changing your display name:

How will this impact searching in the Office 365 Global Address List?

Currently, Office 365 users are listed by Last Name, First Name (McTester, Marty) and default searches are initiated by Last Name. The new naming convention will change to First Name, followed by Middle Initial, then Last Name (Marty M McTester).  The default search criteria in Office 365 will change from Last Name to First Name. For more information about the changes to the global directory click here.

Why didn't my name change in campus systems when I changed my name with Human Resources and/or the Registrar's Office?

Campus allows individuals the flexibility to control their display names through Account Center. There are situations when individuals will need to update their name with Human Resources and/or the Registrar's Office but would like to use a different name to display to other campus users. Instructions to change your display name are provided above.

Password Management in Account Center

All students, faculty, and staff will be required to reset their passwords once a year.

What are the password requirements?

  • Cannot be shorter than 10 characters
  • Cannot be longer than 30 characters
  • Requires a minimum of 2 letters
    • 1 upper case
    • 1 lowercase
  • Requires a minimum of 1 number
  • Requires a minimum of 1 special character (ex: ! @ # $ %)
  • Cannot contain a word in the dictionary longer than four letters
  • Cannot have more than 2 repeating character pairs
  • Cannot use your first or last name
  • Cannot use your ID Number or username

I forgot my password. What do I do?

Click here for step-by-step instructions on resetting your Chico State password:
If you need further assistance, call ITSS during business hours at 530-898-4357.

Automated provisioning of accounts in Account Center

How often are accounts provisioned?

Employee, student, auxiliary, consultant, and volunteer accounts are provisioned once a day beginning at 5 am. The accounts are provisioned based on information that is in PeopleSoft.  

Why wasn't my account provisioned?

There are several factors that may cause problems in account provisioning. They are:

  • Information has not been keyed into PeopleSoft
  • State employees have not completed the I9 process
  • Information was miss-keyed in PeopleSoft
  • The nightly process to pull information into Account Center has not occurred yet

What do I do if my account has not been provisioned?

State Employee

1. Check with your department to make sure your information has been keyed into PeopleSoft including your personal email address. The personal email address is used to send notifications that the account has been created and directions to claim the account.

2. Make sure your I9 paperwork has been submitted to Human Resources

3. Make sure you wait at least 24 hours for Account Center to provision the new account once the information is in PeopleSoft

4. If all of the information is in PeopleSoft and the account is still not provisioned, please contact IT Support Services at 530-898-4357 for help

AS or Foundation Employees

1. Check with the AS or Foundation Human Resources group to make sure your information has been keyed into PeopleSoft

2. Make sure your personal email address is correct in PeopleSoft. The personal email is used to send notifications that your new account has been provisioned and the information necessary to claim it.

3. Make sure to wait at least 24 hours for Account Center to provision the new account after the information is keyed into PeopleSoft

4. If the information has been entered into PeopleSoft and it has been more than 24 hours, please contact IT Support Services at 530-898-4357 for help.

Chico State Alerts

How do I add or change Chico State Alerts emails and/or phone numbers?

Emergency Alerts and Updates Information is found on the alerts page: Emergency Alerts and Updates – Chico State (

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Article ID: 30472
Thu 5/18/17 12:27 PM
Mon 9/11/23 5:34 PM