Knowledge Base

Categories (8)

Wired & Wireless Networks

Articles and information pertaining to wired and wireless campus networks.

Email, Calendars & File Sharing

Information and articles about configuring and using email, calendars, and Box.

Business Applications & Reporting

Information and articles about business applications and reporting.

Computer, Device, Software & Printer Support

Information about computer software, hardware, and printing.

Account Center & Identity

Information pertaining to Identity Management and the Account Center.

Learning Technologies

Information about Blackboard, LinkedIn Learning, CSU Learn, Zoom, Kaltura, and other learning technologies.

Telephone & Voicemail

Landline telephone and voicemail service.

Website Design & Support

Information about the Cascade WCMS, web accessibility, and website best practices.

Articles (4)

Creating a Task-Based Knowledge Base Article (TLP, DLT)

Getting Started" KB Article Template (TLP / DLT)

IT Procurement Review (ITPR)

Tips for Using the IT Service Catalog

Three simple tips for using the CSU, Chico IT Service Catalog.