Knowledge Base

Categories (10)

Wired & Wireless Networks

Articles and information pertaining to wired and wireless campus networks.

Learning Technologies

Information about Blackboard, LinkedIn Learning, CSU Learn, Zoom, Kaltura, and other learning technologies.

Business Applications & Reporting

Information and articles about business applications and reporting.

Email, Calendars & File Sharing

Information and articles about configuring and using email, calendars, and Box.

Campus Portal

Relevant information and links to key campus systems for students and employees.

Computer, Device, Software & Printer Support

Information about computer software, hardware, and printing.

Project & Portfolio Management

EAPP project and portfolio management involves working with project sponsors and stakeholders to define and deliver information technology services and solutions in alignment with the University's goals.

Account Center & Identity

Information pertaining to Identity Management and the Account Center.

Telephone & Voicemail

Landline telephone and voicemail service.

Website Design & Support

Information about the Cascade WCMS, web accessibility, and website best practices.

Articles (4)

IT Procurement Review (ITPR)

Tips for Using the IT Service Catalog

Three simple tips for using the Chico State IT Service Catalog.

"Getting Started" KB Article Template (TLP / DLT)

Creating a Task-Based Knowledge Base Article (TLP, DLT)