Knowledge Base

Categories (11)

Wired & Wireless Networks

Articles about wired and wireless campus networks, including the eduroam and csuchico networks and the GlobalProtect Virtual Private Network (VPN).
Expand

Learning Technologies

Information about Canvas, CSU Learn, Zoom, Kaltura, and other learning technologies.
Expand

Business Applications & Reporting

Information and articles about business applications and reporting.
Expand

Email, Calendars & File Sharing

Information and articles about configuring and using email, calendars, and Box.
Expand

TeamDynamix (TDX)

Information about our IT Service Management implementation using TeamDynamix.
Expand

Campus Portal

The Chico State Portal provides a central location for many resources that students, faculty, and staff need. These include Microsoft Office 365 (your Chico State email), Account Center, LinkedIn Learning, PeopleSoft, CSU Learn, Chico State Alerts, Canvas, and more.

Relevant information for adding, removing, and editing the Campus Portlets for students and employees.
Expand

Computer, Device, Software & Printer Support

Information about computer software, hardware, and printing.
Expand

Project and Organizational Change Management

Project and Change Management Documentation
Expand

Chico State Accounts & Account Center

Information pertaining to Identity Management and the Account Center.
Expand

Telephone & Voicemail

Landline telephone and voicemail service.
Expand

Website Design & Support

Information about the Cascade WCMS, web accessibility, and website best practices.
Expand

Articles (5)

Pinned Article Tips for Using the IT Support Catalog

Simple tips for using the Chico State IT Service Catalog and Knowledge Base.

IT Procurement Review (ITPR)

The Information Technology Procurement Review (ITPR) process is part of Chico State’s commitment to making the resources and tools used on campus accessible and secure.

IT Quick Start for Staff and Faculty

Here you will find a quick start guide for Chico State Staff and Faculty.

IT Quick Start for Students

Here you will find a quick start guide for Chico State Students.

Managing Your Chico State Accounts After Graduation

This guide walks Chico State graduates through the process of migrating their data, saving important emails, and transferring files from platforms like Adobe, Microsoft, and Google to personal accounts before leaving campus.