Knowledge Base

Categories (11)

Wired & Wireless Networks

Articles about wired and wireless campus networks, including the eduroam and csuchico networks and the GlobalProtect Virtual Private Network (VPN).
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Learning Technologies

Information about Canvas, CSU Learn, Zoom, Kaltura, and other learning technologies.
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Business Applications & Reporting

Information and articles about business applications and reporting.
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Email, Calendars & File Sharing

Information and articles about configuring and using email, calendars, and Box.
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TeamDynamix (TDX)

Information about our IT Service Management implementation using TeamDynamix.
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Campus Portal

The Chico State Portal provides a central location for many resources that students, faculty, and staff need. These include Microsoft Office 365 (your Chico State email), Account Center, LinkedIn Learning, PeopleSoft, CSU Learn, Chico State Alerts, Canvas, and more.

Relevant information for adding, removing, and editing the Campus Portlets for students and employees.
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Computer, Device, Software & Printer Support

Information about computer software, hardware, and printing.
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Project and Organizational Change Management

Project and Change Management Documentation
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Chico State Accounts & Account Center

Information pertaining to Identity Management and the Account Center.
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Telephone & Voicemail

Landline telephone and voicemail service.
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Website Design & Support

Information about the Cascade WCMS, web accessibility, and website best practices.
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Articles (5)

Pinned Article Tips for Using the IT Support Catalog

This article will help Chico State users understand how to access IT services, find self-help guides, search for content, favorite frequently used items, and check the status of submitted tickets using the IT Support Catalog.

IT Procurement Review (ITPR)

This article will guide Chico State users through the ITPR process, including when an ITPR is required, what documentation to include, and how to determine eligibility for reviewing technology purchases.

IT Quick Start for Staff and Faculty

This article will guide Chico State employees through connecting to campus Wi-Fi, getting technical support, managing accounts and security, and accessing essential business applications like Microsoft 365, Canvas, Zoom, and more.

IT Quick Start for Students

This article will guide Chico State students through connecting to campus Wi-Fi, getting technical support, managing accounts and security, and accessing essential academic applications like Microsoft 365, Canvas, Zoom, and more.

Managing Your Chico State Accounts After Graduation

This guide walks Chico State graduates through the process of migrating their data, saving important emails, and transferring files from platforms like Adobe, Microsoft, and Google to personal accounts before leaving campus.