Quick Links: | Getting Online | Technical Support | Accounts & Security | Campus Applications |
Watch the Division of Information Technology New Hire video!
If the video below does not load, please click this link: https://media.csuchico.edu/media/Chico+State+IT+Support+Services+-+ITSS+New+Hires+2023/1_16iqlix5
Getting Online
Eduroam
Chico State offers free on-campus Wi-Fi for both personal and campus-managed devices. You can get connected using the resources available here: https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=18725
GlobalProtect VPN
Chico State uses Palo Alto GlobalProtect VPN to allow users to make a secure encrypted connection to the campus network to access campus resources inside the campus border firewall from off-campus locations. AlwaysOn VPN is used for campus-managed devices and OnDemand VPN is for personal devices.
Technical Support
The IT Support Client Portal contains the Service Catalog, where you can request services and technical support, and the Knowledge Base, where you can find how-to guides and troubleshooting tips.
IT Support Services (ITSS)
IT Support Services acts as the front lines of the Division of Information Technology. ITSS provides support for most technical issues on campus for staff, faculty, and students; this includes password and account help, software installations and licensing, email support, hardware support, and more.
You can find the hours and contact information for IT Support Services on the Support Portal homepage or on the ITSS Homepage.
Academic Technology (ATEC)
Academic Technology (ATEC) empowers faculty to use educational technology to design courses that maximize student learning. They provide services and online resources to help you build your instructional materials and plan your online delivery. Supported resources include Canvas, TurnItIn, Kaltura, and more.
You can find the hours and contact information for Academic Technology on the ATEC Homepage.
Center for Technology Equity (CTE)
The Center for Technology Equity ensures that every member of the campus community has equitable access to the digital tools and resources necessary for thriving in today's interconnected world. Services include software support, device lending, training, and free or reduced Internet plans.
Information Security (ISEC)
Faculty and Staff are often targeted by scams, phishing, computer viruses, and ransomware. You can learn more about this kind of cybersecurity by visiting our page here: https://www.csuchico.edu/isec/resources/avoid-threats/spam-phishing.shtml
A common theme of phishing attacks is offers that seem too good to be true. This can include job offers, financial aid awards, giveaways you didn't enter, and more. Another common phishing attack is alleged account issues, in which the attacker asks for you to submit or confirm your username and password.
Here are some best practices for keeping your Chico State account secure:
- Never approve any Duo Prompts (notifications or calls) that you did not initiate. If you are receiving prompts you did not request, you may want to change your Chico State password
- Report all suspicious emails by using the KnowBe4 “Report Phishing” button, or forwarding the email to spoof@csuchico.edu
- Always check email addresses and email signatures. A common tactic for phishing emails is changing the name in an email signature, but not changing the name in the email address
- Never share passwords, ID numbers, phone numbers, addresses, or other Duo information. Chico State will never request this information via email.
If you are ever unsure about a message, please forward the email to spoof@csuchico.edu.
You can find the hours and contact information for Information Security on the ISEC Homepage.
Accounts & Security
Most campus systems are accessed using your Chico State Account. You can manage your Chico State account via Account Center.
If you forget your password or if it expires, you can reset your Chico State password by following the guide here: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=30361
Chico State Portal
The Chico State Portal provides a central location for many of the resources that staff and faculty need. These include Microsoft Office 365 (your Chico State email), Account Center, LinkedIn Learning, PeopleSoft, Box, CSU Learn, Chico State Alerts, Employee Absence Management Self-Service, Canvas, and more.
Microsoft 365 / Office 365
Most staff and faculty receive a Microsoft A3 license. This A3 license includes access to your Exchange Email and access to both online and desktop Office Applications (Word, PowerPoint, Excel, etc.).
It is recommended that the Outlook Mobile App is used for accessing email on a phone or other mobile devices:
Android devices: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=11691
iPhones & iPads: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=15296
NOTE: If you are unable to use the desktop applications and are a CSE or AS Employee, you may need to request an A3 license. These requests are subject to approval. You can fill out a request here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=21671
Duo Multifactor Authentication
Chico State uses Duo to add a second layer of security to your Chico State accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password. You can learn more about Duo Multifactor Authentication on our Knowledge Base: https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=8892
Campus Applications
You can find a full list of software applications provided to campus on our Knowledge Base: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=8730
Adobe Creative Cloud
Adobe Creative Cloud is a group of applications used for design, productivity, and development. Adobe CC is available on Windows and Mac desktops, as well as some mobile devices. Popular Adobe Creative Cloud applications include Photoshop, Stock, Illustrator, InDesign, Lightroom, Premiere, After Effects, Acrobat DC, and more. You can learn more about Adobe Creative Cloud here: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=83083
You can request access to Adobe Creative Cloud here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=8035
Box
Box is the approved cloud-based content storage and collaboration service for university staff and faculty. More information about storing and sharing files with Box is available in the Knowledge Base: https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=2877
If you cannot access Box or are receiving a message that your Box account does not exist, you can fill out a request here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=13959
Note: Students do not get Box Accounts. Student Employees will receive a Box account upon employment.
Canvas
Canvas is the learning management system used on campus. From here, you can find assignments, quizzes, discussion posts, class information, and more. You can find Canvas Support Guides on the Knowledge Base: https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=18781
CSU Learn
CSU Learn is a learning management system that allows the California State University system to assign, track, and leverage content ranging from mandatory professional development to compliance.
Google Suite
While Microsoft is used for email, Chico State still provides access to the Google Suite for the use of Google Docs, Drive, Sheets, Slides, and more. You can find more information here: https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=18756
Kurzweil
Kurzweil is an inclusive technology, text-to-speech, learning tool. If you have decided to make Kurzweil available to your students or for your own use, TEIN can help with training and support.
LinkedIn Learning
LinkedIn Learning is an online learning platform that enables individuals and organizations to achieve their objectives and aspirations. LinkedIn Learning’s goal is to help people discover and develop the skills they need through a personalized, data-driven learning experience. Faculty and staff have unlimited access to all of these videos.
Otter.ai
Otter.ai is a software that converts live speaking into a written transcription. You can get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. This can be used to write papers, take notes, dictate interviews, import or sync recordings from other services, and even integrate with Zoom.
Zoom Virtual Conferencing
Follow this guide to get familiar with Zoom at Chico State: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=113206