Answers to common questions and issues students encounter in Canvas.
You can access help and support within Canvas by navigating to the Help menu, using the knowledge base, contacting support through chat, or calling the support hotline. This process assists both faculty and students in resolving their Canvas-related issues efficiently.
Students are enrolled in Canvas upon term load however they only get access to participate in class 10 days before term start.
Faculty and students may find themselves needing to access course materials, submissions, or records from a previous term in Canvas. Courses from previous terms are not immediately visible on the Canvas dashboard due to the platform's design, which prioritizes current and upcoming courses for a more organized user experience. Courses in previous terms can be found in your past enrollments.
This article explains how students can access inbox messages from their concluded courses in Canvas, helping them reference past communication from completed courses.
When you see "This quiz has been re-graded; your score was affected," it means your instructor made changes to the quiz that impacted your score. Contact your instructor for more details.
Students see a lock instead of their total grade in Canvas because the instructor has disabled this feature. This does not lock the course; students should contact their instructor for grade information.
This is an article informing users how to display courses on their Canvas dashboard.
Learn how to use Ally to download Canvas content for on-the-go access in a variety of formats, including audio, PDF, and braille.
This guide provides instructions on how to download files embedded directly within a Canvas course page, which is useful for offline access to course materials.
Students at Chico State typically have access to Canvas for a period of 24 months after separating from the university.
Users encounter an error when launching McGraw Hill due to a missing display first name or display last name in Account Center. Updating the display name resolves the issue.
Students may encounter locked images in Canvas due to unpublished files or folders. The issue can only be resolved by the instructor updating the file visibility settings.
Students and faculty members may notice a discrepancy in the names displayed in Canvas compared to those shown in PeopleSoft. This is typically caused by a discrepancy in a person's name in Account Center and PeopleSoft.
This guide provides step-by-step instructions for students on how to submit a Kaltura video as part of an assignment in Canvas, covering prerequisites, the submission process, and troubleshooting common issues.
This article explains how students can submit an assignment in Canvas by selecting and uploading a file from their Microsoft OneDrive account.