Popular Services
Please fill out the request form completely for best results. All ID cards are now smart cards that will work in the new 'tap' campus card readers that are on campus buildings and they are also backwards compatible with the existing 'swipe' card readers.
Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').
Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.
Get help with authentication issues or other problems logging in to the Chico State Portal.
Get a temporary computer or accessory on loan from ITSS.
Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.
Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.
Multifactor authentication adds a second layer of security to your online accounts.
Request graphic design services to communicate with students, parents, and members of the community.
Request a new Adobe Sign account or request changes to an existing Adobe Sign user account.
Report a problem or issue with your campus O365/Exchange email, including Outlook and OWA.
Review initial or renewal purchases of hardware. If the hardware device has bundled software that comes with it, please use the Software ITPR instead.
Finance Enterprise new accounts or changes to existing accounts.
Get help with a problem, issue, or service that isn't listed.
Request an informational session to learn about using Finance Enterprise.
Request for a firewall exception for an internal campus system.
Chico State Enterprises (formerly Research Foundation) Computer or Device Support
Submit a project request to the Division of Information Technology (DoIT). A project is a temporary endeavor undertaken to create a unique product, service, or result. Temporary means having a definite beginning and end.
Get password assistance with your Chico State account.
Request additional resources for volunteers, guests, and consultants.
Request support for an issue with a Ray Morgan Multi-Functional Printer (MFP).
Request new, modifications, or report issues with logging in, archival, document types, workflow, scripts, linking, scanners, or report issues in Softdocs, OnBase, & Perceptive Content Enterprise Content Management systems (ECM).