Popular Services

Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.


Request assistance in maintaining the content in the campus web.


Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').


Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.


Please fill out the request form completely for best results. All ID cards are now smart cards that will work in the new 'tap' campus card readers that are on campus buildings and they are also backwards compatible with the existing 'swipe' card readers.


Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.


Get a temporary computer or accessory on loan from ITSS.


Request the ability to self-elevate administrative privileges for campus workstations as needed for work purposes.


Report a problem or issue with your campus O365/Exchange email, including Outlook and OWA.


Request support for an issue with a Ray Morgan Multi-Functional Printer (MFP).


Request graphic design services to communicate with students, parents, and members of the community.


Request, reinstate, modify or delete access to Common Financial System (CFS), Student Administration (CS) or Human Resources (HR) PeopleSoft systems.


Request an account in the Chico Enterprise Keeper Security system for any staff or faculty and authorized auxiliaries of Chico State.


Review initial or renewal purchases of hardware. If the hardware device has bundled software that comes with it, please use the Software ITPR instead.


Request support for an issue with a printer (Non-MFP).


Add, Remove or Change a Ray Morgan MFP printing account for copier access.


Request a new generic email account.


Request a new Adobe Sign account or request changes to an existing Adobe Sign user account.


Request for a firewall exception for an internal campus system.


Request to have a Box account created for a user whose account is not created automatically. User must have an active Chico Active Directory account and an exchange account.


Request installation/activation of a new wired network connection.


Get help with a problem, issue, or service that isn't listed.


Ask questions or get help with Keeper Security Password Manager.


Request access to a specific level 1 data folder in Box.


Required for the purchase or renewal of any IT related product, regardless of price.