Popular Services
Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.
Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.
Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.
Please fill out the request form completely for best results. All ID cards are now smart cards that will work in the new 'tap' campus card readers that are on campus buildings and they are also backwards compatible with the existing 'swipe' card readers.
Request graphic design services to communicate with students, parents, and members of the community.
Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').
Report a problem or issue with your Chico State Exchange email, including Microsoft Outlook desktop app and Outlook Web Access.
Request the ability to self-elevate administrative privileges for campus workstations as needed for work purposes.
Chico State Enterprises (formerly Research Foundation) Computer or Device Support
Review initial or renewal purchases of hardware. If the hardware device has bundled software that comes with it, please use the Software ITPR instead.
** ITPRs are not issued for printers, scanners, copiers, and multi-function devices. (Printers, scanners, copiers, and multi-function devices are to be purchased through campus's CMT request process) [ use this link to request a printer https://support.csuchico.edu/TDClient/1984/Port... ]**
Request for a firewall exception for an internal campus system.
Report content or technical errors found on the university's website.
Before disposing of or transferring an electronic device, all State and Foundation owned devices must be wiped by IT Support Services.
Add, Remove or Change a MFP printing account for copier access.
Request a new Adobe Sign account or request changes to an existing Adobe Sign user account.
Student Long-Term Laptop Loan Request
Get help with authentication issues or other problems logging in to the Chico State Portal.
Submit a request to create, modify or deactivate a Chico State 360 (Salesforce) user account.
Request new, modifications, or report issues with logging in, archival, document types, workflow, scripts, linking, scanners, or report issues in Softdocs or Perceptive Enterprise Content Management systems (ECM)
Get help with a problem, issue, or service that isn't listed.