Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.
Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.
Get a temporary computer or accessory on loan from ITSS.
Please fill out the request form completely for best results. Note that all new ID cards are now smart cards that will work in the new 'tap' campus card readers that are currently being deployed on campus buildings and they are also backwards compatible with the existing 'swipe' card readers.
Request to have a Box account created for staff, faculty, or student employee. User must have an active CSU, Chico Active Directory account.
Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.
Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').
Request support for an issue with a Multi-Functional Printer (MFP).
This ticket type allows a student that is not in a class section designated for VPN access to request annual access.
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Administration (CS) or Human Resources (HR) PeopleSoft systems.
Request graphic design services to communicate with students, parents, and members of the community.
Request the ability to self-elevate administrative privileges for campus workstations as needed for work purposes.
Install supported software not included in the standard campus image.
This is the old ITPR form. Please use the link above to get to the new ITPR forms.
Make your PDF, Doc, PPT, textbook etc. compliant with the CSU Accessible Technology Initiative and federal law (Section 508).
Add, Remove or Change an MFP printing account for copier access.
Use this form to request help with Instructional Materials Accessibility and Remediation by TLP. Please use a separate ticket for EACH course in which you want remediation.
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and OWA.
Request access to a specific level 1 data folder in Box.
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Admininstration (CS) or Human Resources (HR) PeopleSoft systems.
Request installation/activation of a new wired network connection.
Access request to campus reporting systems for employees.
Request support for an issue with a printer (Non-MFP).
Ask questions or get help with Box.
Before disposing of or transferring an electronic device, all State and Foundation owned devices must be wiped by IT Support Services.