Popular Services
Please fill out the request form completely for best results. All ID cards are now smart cards that will work in the new 'tap' campus card readers that are on campus buildings and they are also backwards compatible with the existing 'swipe' card readers.
Report a problem or issue with your campus O365/Exchange email, including Outlook and OWA.
Multifactor authentication adds a second layer of security to your online accounts.
Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').
Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.
Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.
Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.
Get help with authentication issues or other problems logging in to the Chico State Portal.
Request new, modifications, or report issues with logging in, archival, document types, workflow, scripts, linking, scanners, or report issues in Softdocs, OnBase, & Perceptive Content Enterprise Content Management systems (ECM).
Get a temporary computer or accessory on loan from ITSS.
Request graphic design services to communicate with students, parents, and members of the community.
Add, Remove or Change a MFP printing account for copier access.
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Admininstration (CS) or Human Resources (HR) PeopleSoft systems.
Report issues with the Avaya Workplace application or request training on the application.
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Administration (CS) or Common Human Resources System (CHRS) PeopleSoft systems.
Request that users be added or removed from an ITSS managed security group.
Submit a request for a computer to be imaged and deployed to a new user.
Request for a firewall exception for an internal campus system.
Request installation/activation of a new wired network connection.
Review initial or renewal purchases of hardware. If the hardware device has bundled software that comes with it, please use the Software ITPR instead.