Please fill out the request form completely for best results. Note that all new ID cards are now smart cards that will work in the new 'tap' campus card readers that are currently being deployed on campus buildings and they are also backwards compatible with the existing 'swipe' card readers.
Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.
Get a temporary computer or accessory on loan from ITSS.
Request the ability to self-elevate administrative privileges for campus workstations as needed for work purposes.
Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').
Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.
Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.
Contact Key Shop-----------------------------------Do not use this service to request facility access. Please read above notes if the option to request access for Faculty, Staff, and Students is not visible.Use this service to request extension / removal of existing access and for general key shop correspondence.
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Administration (CS) or Human Resources (HR) PeopleSoft systems.
Add, Remove or Change an MFP printing account for copier access.
Request to have a Box account created for staff, faculty, or student employee. User must have an active CSU, Chico Active Directory account.
Make your PDF, Doc, PPT, textbook etc. compliant with the CSU Accessible Technology Initiative and federal law (Section 508).
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and OWA.
Request installation/activation of a new wired network connection.
This is the old ITPR form. Please use the link above to get to the new ITPR forms.
Request a new Adobe Sign account or request changes to an existing Adobe Sign user account.
Request new, modifications, or report issues with logging in, archival, document types, workflow, scripts, linking, scanners, or report issues with the Perceptive Content application.
Request support for an issue with a Multi-Functional Printer (MFP).
Request access to a specific level 1 data folder in Box.
Request a new service in TeamDynamix.
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Admininstration (CS) or Human Resources (HR) PeopleSoft systems.
Install supported software not included in the standard campus image.
Request for a firewall exception for an internal campus system.
Request support for an issue with a printer (Non-MFP).
Before disposing of or transferring an electronic device, all State and Foundation owned devices must be wiped by IT Support Services.