CSE-IT provides phone support, remote assistance, and on-site technical support for Chico State Enterprises. CSE-IT Support Services can assist users in installing and configuring standard desktop applications such as Outlook, Office, or other standard campus applications on PCs and Macintosh computers, tablets, and smartphones, as well as troubleshooting hardware and software errors, connectivity issues, and virus/malware removal.
Most campus PC and Macintosh desktop workstations are centrally managed and supported by IT Support Services. Chico State uses Microsoft’s System Center Configuration Manager (SCCM) to manage Windows computers and Casper Suite to manage Macintosh computers. All State and Foundation owned computers are required to be enrolled in the appropriate management system.