Report an Issue with Multifactor Authentication (Duo)

If you are experiencing issues with multifactor authentication using Duo, you may request assistance. Please read the Duo FAQ for help with common issues.

To activate Duo Mobile on a phone with the same number enrolled in Duo:

  1. Send a text message to 1-877-529-8585 with the single word DuoMobile
  2. Follow the SMS prompts to complete the activation process.

Msg & Data Rates May Apply.

 
 
Request Service

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This article will help you understand, enroll in, and troubleshoot Duo Multifactor Authentication (MFA) used to secure Chico State accounts and systems.