IT Support Services provides phone support, remote assistance, on-site technical support, and an on-campus full-service repair facility for campus-managed computers. ITSS can assist users in installing and configuring standard applications such as Outlook, Office, or other campus approved applications on compatible computers, tablets, and smartphones, as well as troubleshooting hardware and software errors, and connectivity issues, and virus/malware removal.
Most campus computers are centrally managed and supported by IT Support Services. Chico State uses Microsoft’s System Center Configuration Manager (SCCM) and Intune to manage Windows computers and Jamf to manage Apple Computers. All State and Foundation owned computers are required to be enrolled in the appropriate management system.