Knowledge Base Management

Help & How-to's for creating and maintaining up-to-date documentation.

Categories (1)

Policies & Procedures

Policies for what it takes to be a Knowledge Base reviewer.
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Articles (3)

Pinned Article Creating and Editing Knowledge Base Articles

How to create and submit a Knowledge Base article, along with tips for writing Knowledge Base articles.

Create a Department KB Review Report

How to create a report for reviewing your department's Knowledge Base articles, sorted by review date.

Knowledge Base Article Template

Quick guide for organizing and formatting a Knowledge Base article