Knowledge Base Management

Help & How-to's for creating and maintaining up-to-date documentation.

Categories (1)

Policies & Procedures

Policies for what it takes to be a Knowledge Base reviewer.
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Articles (3)

Pinned Article Creating and Editing Knowledge Base Articles

How to create and submit a Knowledge Base article, along with tips for writing Knowledge Base articles.

Create a Department KB Review Report

Creating reports for reviewing Knowledge Base Articles and reviewing Knowledge Base Feedback keeps information up-to-date and relevant.

Knowledge Base Article Template

Quick guide for organizing and formatting a Knowledge Base article