Knowledge Base Management

Help & How-to's for creating and maintaining up-to-date documentation.

Categories (1)

Policies & Procedures

Policies for what it takes to be a Knowledge Base reviewer.
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Articles (5)

Pinned Article Creating and Editing Knowledge Base Articles

How to create and submit a Knowledge Base article, along with tips for writing Knowledge Base articles.

Archiving and Deleting Knowledge Base Articles

How to archive and delete a Knowledge Base article that is no longer needed.

Creating a Knowledge Base Review Report

Creating reports for reviewing Knowledge Base Articles and reviewing Knowledge Base Feedback keeps information up-to-date and relevant.

Knowledge Base Article Template

Quick guide for organizing and formatting a Knowledge Base article

Reviewing and Updating Knowledge Base Articles

The article will outline the expectations of the Division of IT Knowledge Base reviewers & miscellaneous departments the maintain documentation on the Knowledge Base.