 Knowledge Base Management

This article will guide Knowledge Base editors through the process of archiving outdated articles or requesting permanent deletion to maintain accuracy and reduce clutter in TeamDynamix.

This article will help Knowledge Base editors create, organize, and format accessible Knowledge Base articles, including how to use Chico State’s custom GPT, required components, templates, headings/anchors, text styling, and supporting media.

The article will outline the expectations of the Division of IT Knowledge Base reviewers & miscellaneous departments the maintain documentation on the Knowledge Base.

This article will guide Knowledge Base contributors through creating article review and feedback reports in TeamDynamix, including how to add reports to your desktop for easier monitoring and content maintenance.

This article will provide a basic template for a Division of IT-approved Knowledge Base article.

This article will explain how CatBot processes Knowledge Base articles, provide guidelines for writing with CatBot in mind, and address common misconceptions about article optimization.