Knowledge Base Management

Help & How-to's for creating and maintaining up-to-date documentation.

Categories (1)

Policies & Procedures

Policies for what it takes to be a Knowledge Base reviewer.
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Articles (5)

Pinned Article Creating and Editing Knowledge Base Articles

How to create and submit a Knowledge Base article, along with tips for writing Knowledge Base articles.

Archiving and Deleting Knowledge Base Articles

How to archive and delete a Knowledge Base article that is no longer needed.

Creating a Knowledge Base Review Report

This article will guide Knowledge Base contributors through creating article review and feedback reports in TeamDynamix, including how to add reports to your desktop for easier monitoring and content maintenance.

Knowledge Base Article Template

Quick guide for organizing and formatting a Knowledge Base article

Reviewing and Updating Knowledge Base Articles

The article will outline the expectations of the Division of IT Knowledge Base reviewers & miscellaneous departments the maintain documentation on the Knowledge Base.