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This article will provide an overview of Microsoft Teams features, including Chat, Calls, Calendar, Recording, and Transcription, and where to find additional training and support.

This article will explain why you are assigned CSU Learn training, how requirements work, why trainings expire, and what to do if your assignment seems incorrect.

This article will cover scheduling messages in Microsoft Teams.

This article will explain why a CSU Learn training course may display a blank page and how to resolve the issue.

This article will explain the annual Data Security Awareness Training requirement at Chico State, including who must complete it, how it is assigned, and compliance expectations.

This article will explain why new employees may receive a “Your account is not provisioned” error in CSU Learn and outline what to do if access issues continue after the first paycheck.

This article will explain how to build reports (queues), display them on your TDx dashboard, and use the Analysis app to track work across services, groups, or statuses.

This article will guide technicians through managing existing tickets in TDWorkManagement, including updates, assignments, workflows, editing, and visibility of comments.

This article will introduce new users to TeamDynamix at Chico State, explain the difference between the Client Portal and TDWorkManagement, highlight key applications, and link to related how-to guides.

This article will walk technicians through the process of creating a new ticket in TDWorkManagement, including required fields, service selection, and assignment details.

This article will explain how to confirm that a CSU Learn training has been fully completed and how to locate your completion certificate.

This article will explain how to retake or re-certify a training activity in CSU Learn and how to confirm your previous completion history.