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This article will walk technicians through the process of creating a new ticket in TDWorkManagement, including required fields, service selection, and assignment details.

This article will guide users through adding a new person to TeamDynamix either from the People tab or within a service request, including the required and optional contact details needed.

This article will explain how CatBot processes Knowledge Base articles, provide guidelines for writing with CatBot in mind, and address common misconceptions about article optimization.

This article will cover the benefits of using the copy project function in TeamDynamix along with the steps required to copy a project.

This article will explain how to identify, create, and manage Major Incident tickets in TeamDynamix, including how to link related tickets, communicate updates, and ensure accurate ticket association.

This article will explain how to correctly classify tickets in TeamDynamix, including definitions of ticket types and best practices when creating, working, and closing tickets.

This article will explain the required Source field in TeamDynamix incidents, what each source means, and which ones should not be used.

This article will explain best practices for notifying requestors and others when updating TeamDynamix tickets, including professionalism guidelines and when to add additional people.

This article will guide you through the information required to request a new service in TeamDynamix, including service name, description, responsible group, service manager, request fields, and other details.

This article will explain the meaning and usage of ticket statuses in TeamDynamix, including how to manage New, In Process, On Hold, Closed, and Canceled statuses, as well as how to handle stale tickets and ensure accurate reassignment.

This article will explain the responsibilities of service owners and service managers in TeamDynamix, including ITIL-based responsibilities and their role in maintaining the Service Catalog.

This article will explain how to view, search, and manage your service requests in TeamDynamix, including how to withdraw, comment on, or attach files to requests.

This article will explain the responsibilities of the Service Catalog Process Manager (SCPM) in TeamDynamix, including ITIL-based duties and Chico State-specific responsibilities.

This article will provide definitions of fields and attributes related to tasks in TeamDynamix, including order, predecessors, and responsibilities.

This article will provide definitions of fields and attributes used in TeamDynamix ticket types, including categories, descriptions, and default settings.