Search12 Results
- Knowledge Base
- TeamDynamix (TDX)
- Service Catalog
- Help & How-To
This article will guide you through the information required to request a new service in TeamDynamix, including service name, description, responsible group, service manager, request fields, and other details.
- Knowledge Base
- TeamDynamix (TDX)
- Incident/Service Request Management
- Policies & Procedures
This article will explain the meaning and usage of ticket statuses in TeamDynamix, including how to manage New, In Process, On Hold, Closed, and Canceled statuses, as well as how to handle stale tickets and ensure accurate reassignment.
- Knowledge Base
- TeamDynamix (TDX)
- Incident/Service Request Management
- Policies & Procedures
This article will explain how to identify, create, and manage Major Incident tickets in TeamDynamix, including how to link related tickets, communicate updates, and ensure accurate ticket association.
- Knowledge Base
- TeamDynamix (TDX)
- Training & Tutorials
- Technician Training and Tutorials (TDWorkManagement)
On Saturday, July 19th, TeamDynamix deployed an updated user interface for technicians. While small enhancements have been made, you will find the overall experience to be very similar to what you’ve been using.
- Knowledge Base
- TeamDynamix (TDX)
- Knowledge Base Management
This article will explain how CatBot processes Knowledge Base articles, provide guidelines for writing with CatBot in mind, and address common misconceptions about article optimization.
- Knowledge Base
- TeamDynamix (TDX)
- Training & Tutorials
- Technician Training and Tutorials (TDWorkManagement)
This article will walk technicians through the process of creating a new ticket in TDWorkManagement, including required fields, service selection, and assignment details.
- Knowledge Base
- TeamDynamix (TDX)
- Training & Tutorials
- Technician Training and Tutorials (TDWorkManagement)
This article will guide technicians through managing existing tickets in TDWorkManagement, including updates, assignments, workflows, editing, and visibility of comments.
- Knowledge Base
- TeamDynamix (TDX)
- Training & Tutorials
- Technician Training and Tutorials (TDWorkManagement)
This article will explain how to build reports (queues), display them on your TDx dashboard, and use the Analysis app to track work across services, groups, or statuses.
- Knowledge Base
- TeamDynamix (TDX)
- Training & Tutorials
- Technician Training and Tutorials (TDWorkManagement)
This article will introduce new users to TeamDynamix at Chico State, explain the difference between the Client Portal and TDWorkManagement, highlight key applications, and link to related how-to guides.
- Knowledge Base
This article will help Chico State users understand how to access IT services, find self-help guides, search for content, favorite frequently used items, and check the status of submitted tickets using the IT Support Catalog.
- Knowledge Base
- TeamDynamix (TDX)
- Training & Tutorials
- Technician Training and Tutorials (TDWorkManagement)
This article will guide users through adding a new person to TeamDynamix either from the People tab or within a service request, including the required and optional contact details needed.
- Knowledge Base
- Project and Organizational Change Management
- TeamDynamix Project Management
This article will cover the benefits of using the copy project function in TeamDynamix along with the steps required to copy a project.