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This article will walk technicians through the process of creating a new ticket in TDWorkManagement, including required fields, service selection, and assignment details.

This article will guide technicians through managing existing tickets in TDWorkManagement, including updates, assignments, workflows, editing, and visibility of comments.

This article will explain how to build reports (queues), display them on your TDx dashboard, and use the Analysis app to track work across services, groups, or statuses.

This article will introduce new users to TeamDynamix at Chico State, explain the difference between the Client Portal and TDWorkManagement, highlight key applications, and link to related how-to guides.

This article will provide definitions for common TeamDynamix terms, including assets, incidents, dashboards, and other general features.

This article will provide definitions of fields and attributes used in TeamDynamix ticket types, including categories, descriptions, and default settings.

This article will provide definitions of fields and attributes related to tasks in TeamDynamix, including order, predecessors, and responsibilities.

This article will provide definitions of fields and attributes used in TeamDynamix service descriptions, including categories, managers, and request options.

This article will explain the responsibilities of service owners and service managers in TeamDynamix, including ITIL-based responsibilities and their role in maintaining the Service Catalog.

This article will explain how to view, search, and manage your service requests in TeamDynamix, including how to withdraw, comment on, or attach files to requests.

This article will help Chico State users understand how to access IT services, find self-help guides, search for content, favorite frequently used items, and check the status of submitted tickets using the IT Support Catalog.

This article will explain the responsibilities of the Service Catalog Process Manager (SCPM) in TeamDynamix, including ITIL-based duties and Chico State-specific responsibilities.

This article will explain the responsibilities of the TDx Steering Committee in managing the Service Catalog, including decision-making authority, delegation of responsibilities, and how change requests are reviewed and implemented.

This article will explain how to limit user access to services in the Service Catalog by restricting access at the category level or the individual service level.

This article will explain how to correctly classify tickets in TeamDynamix, including definitions of ticket types and best practices when creating, working, and closing tickets.