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This article will provide definitions for common TeamDynamix terms, including assets, incidents, dashboards, and other general features.

This article will provide definitions of fields and attributes used in TeamDynamix ticket types, including categories, descriptions, and default settings.

This article will provide definitions of fields and attributes related to tasks in TeamDynamix, including order, predecessors, and responsibilities.

This article will provide definitions of fields and attributes used in TeamDynamix service descriptions, including categories, managers, and request options.

This article will explain the responsibilities of service owners and service managers in TeamDynamix, including ITIL-based responsibilities and their role in maintaining the Service Catalog.

This article will explain how to view, search, and manage your service requests in TeamDynamix, including how to withdraw, comment on, or attach files to requests.

This article will help Chico State users understand how to access IT services, find self-help guides, search for content, favorite frequently used items, and check the status of submitted tickets using the IT Support Catalog.

This article will explain the responsibilities of the Service Catalog Process Manager (SCPM) in TeamDynamix, including ITIL-based duties and Chico State-specific responsibilities.

This article will explain the responsibilities of the TDx Steering Committee in managing the Service Catalog, including decision-making authority, delegation of responsibilities, and how change requests are reviewed and implemented.

This article will explain how to limit user access to services in the Service Catalog by restricting access at the category level or the individual service level.

This article will explain how to correctly classify tickets in TeamDynamix, including definitions of ticket types and best practices when creating, working, and closing tickets.

This article will explain the required Source field in TeamDynamix incidents, what each source means, and which ones should not be used.

This article will explain best practices for notifying requestors and others when updating TeamDynamix tickets, including professionalism guidelines and when to add additional people.

This article will guide you through the information required to request a new service in TeamDynamix, including service name, description, responsible group, service manager, request fields, and other details.

This article will explain the meaning and usage of ticket statuses in TeamDynamix, including how to manage New, In Process, On Hold, Closed, and Canceled statuses, as well as how to handle stale tickets and ensure accurate reassignment.