Policies & Procedures

Articles (4)

Ticket classifications in TeamDynamix

Information on the definition and proper use of incident and service request ticket classifications in TeamDynamix.This will cover: Service Request, Incident, Major Service Request, Major Incident, Change, Release

Using Major Incidents in TeamDynamix

Using Ticket Sources in TeamDynamix

Definitions of the ticket sources used in TeamDynamix.

Using Ticket Statuses in TeamDynamix

An overview of ticket statuses in TeamDynamix, what they mean, and how and when to use them.