This article will explain how to correctly classify tickets in TeamDynamix, including definitions of ticket types and best practices when creating, working, and closing tickets.
This article will explain how to identify, create, and manage Major Incident tickets in TeamDynamix, including how to link related tickets, communicate updates, and ensure accurate ticket association.
This article will explain the required Source field in TeamDynamix incidents, what each source means, and which ones should not be used.
This article will explain the meaning and usage of ticket statuses in TeamDynamix, including how to manage New, In Process, On Hold, Closed, and Canceled statuses, as well as how to handle stale tickets and ensure accurate reassignment.