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TeamDynamix (TDX)
Incident/Service Request Management
Policies & Procedures
Policies & Procedures
Articles (4)
Ticket classifications in TeamDynamix
Information on the definition and proper use of incident and service request ticket classifications in TeamDynamix.This will cover: Service Request, Incident, Major Service Request, Major Incident, Change, Release
Using Major Incidents in TeamDynamix
Using Ticket Sources in TeamDynamix
Definitions of the ticket sources used in TeamDynamix.
Using Ticket Statuses in TeamDynamix
An overview of ticket statuses in TeamDynamix, what they mean, and how and when to use them.
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