Frequently Asked Questions About ResNet

How do I get connected?

Follow the setup directions that are linked on our Knowledge Base:



  • You must have automatic updates for Windows turned on. 
  • You must have an up-to-date anti-virus. Most anti-viruses will work. If you need an antivirus, we recommend Microsoft Security Essentials
  • You must have a firewall enabled, either the built-in Windows Firewall or one provided by an anti-virus.


  • You must have the latest OS updates. You can check by going to Software Update under the Apple button.
  • You must have an up-to-date anti-virus. Most anti-viruses will work. If you need an antivirus, we recommend Sophos Anti-Virus for Mac
  • You must have a firewall enabled, either the built-in firewall or one provided by an anti-virus.

What is the Wi-Fi password?

Your username and password for accessing eduroam are the same that you use to access the Chico Portal and Chico State email.

What is the difference between csuchico and eduroam networks?

Eduroam is the campus's secure network. After installing a client and signing in, you will always be automatically connected to the network without needing to sign in additional times. Eduroam works for computers, phones, and most tablet devices. Due to the encryption used, eduroam will not work for smart TVs, game consoles, or media players like Apple TVs or Roku boxes. Learn more here: Eduroam Home

csuchico can be used for smart TVs, game consoles, and other media devices that can't easily be configured for wireless authentication.

More information about the campus wireless network is available at

If you have difficulty connecting your device, contact IT Support Services (ITSS) for assistance.

Frequently Asked Questions

Can I use a personal wireless router?

Personal wireless routers and access points, like the ones available at most electronics retailers, are not allowed in the on-campus residence halls. They are a security risk and can cause network problems. If a personal wireless access point is discovered in the residence halls, it may be blocked from accessing the network.

Can I use a personal Wi-Fi printer?

Due to security concerns and wireless interference wireless printers are not allowed on ResNet. Please use a USB cable to connect your printer.

Can I fileshare on ResNet?

Under the Digital Millennium Copyright Act (DMCA), Chico State is required to disable access to any illegally shared material on its network.

Organizations such as the Recording Industry Association of America (RIAA), and the Motion Picture Association of America (MPAA) monitor illegal filesharing and will send notice to the university. Upon receiving notice, the university is required to take action to stop copyright infringement.

Using programs such as BitTorrent (uTorrent, Vuze, BitComet) or Peer 2 Peer (LimeWire, Frostwire, Ares) to share files illegally can result in losing your internet access, possible fines up to $150,000 per song/movie/software, and disciplinary action by Student Judicial Affairs.

More information and legal alternatives can be found at File Sharing on ResNet

When can I get help?

IT Support Services will be available on-site at the residence halls during move-in week. After that, please visit our office in Meriam Library 142

 Still need help? Visit IT Support Services in Meriam Library 142 for further assistance.
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Article ID: 24257
Mon 2/6/17 10:45 AM
Thu 5/9/24 10:20 AM

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Establish connectivity and/or troubleshoot issues with the Chico State wireless network (eduroam or csuchico-guest).