Quick Links: | Requirements | Connecting to eduroam | Network Types | FAQs | Troubleshooting |
Requirements
PC
- Automatic Windows Updates must be turned on.
- Up-to-date antivirus software is required. Most antivirus programs will work. We recommend Microsoft Defender.
- A firewall must be enabled, either the built-in Windows Firewall or one provided by an antivirus.
Mac
- Install the latest macOS updates by navigating to Apple icon > System Settings > General > Software Update.
- Up-to-date antivirus software is required. We recommend Avira Anti-Virus for Mac.
- A firewall must be enabled, either the built-in one or one included with an antivirus program.
Connecting to eduroam
Setup Instructions
Follow the connection instructions based on your device type:
Eduroam Setup Knowledge Base Category
Login Credentials
Use your Chico State email address and password to sign in to the eduroam network.
Network Types
eduroam
- The secure and primary network for students, faculty, and staff.
- Requires one-time setup, but you will need to reauthenticate if your password is changed.
- Works on laptops, smartphones, and tablets.
- Does not support smart TVs, game consoles, or smart assistants.
More info: Eduroam Setup Knowledge Base Category
csuchico
- Designed for media devices (e.g., smart TVs, game consoles, Roku Stick, or Amazon FireTV Stick).
- Not secure and only intended for devices that cannot connect to eduroam.
More info: csuchico Wireless Setup
Frequently Asked Questions
Can I use Ethernet with my desktop?
No, Ethernet connections are not available in the residence halls. To connect a desktop computer, you will need to purchase a wireless adapter. These are available from online retailers like Amazon or in-store at places like Best Buy. Once installed, you can connect your desktop to the eduroam network using your Chico State email address and password.
Can I use a personal wireless router?
Personal routers and access points are not allowed in residence halls. They interfere with the eduroam network and pose security risks.
Can I use a personal Wi-Fi printer?
No, wireless printers are not supported on the Chico State network. Please connect your printer using a USB cable.
Can I file share on the eduroam network?
Illegal file sharing is prohibited under the DMCA. Use of torrenting or P2P software can result in:
- Loss of network access
- Fines up to $150,000 per item
- Disciplinary action from Student Judicial Affairs
More info and legal alternatives: File Sharing on ResNet
Will my smart device work (e.g., Alexa, Google Home)?
Devices like Alexa, Google Home, or smart plugs may not work because they require your phone and the smart device to be on the same network. Since your phone connects to eduroam and smart devices use csuchico, they won’t be able to communicate.
Smart TVs, game consoles, and Roku Stick or Amazon FireTV Sticks, however, work fine on csuchico.
When can I get help?
IT Support may be available at The Hub next to Estom Jamani Dining Hall or University Village Main Office during your move-in. You can also visit our IT Support Homepage for current hours and location information.
Troubleshooting
If you're unable to connect your device to the eduroam or csuchico networks, please gather the following information and submit a ticket to IT Support Services:
- Device type (laptop, desktop, smartphone, gaming console, etc)
- MAC address of the device
- Your location (building and room number)
Still need help? Contact IT Support Services for further assistance.
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