Get help with problems on supported campus computers, laptops, tablets, and smartphones. Limited support is also provided for personal devices.
Request unified messaging (UM) to receive voicemail messages in your email inbox (as audio files).
Before disposing of or transferring an electronic device, all State and Foundation owned devices must be wiped by IT Support Services.
Non-emergency information security questions or issues.
Other type of issue not listed.
Report issues with any item from the technology lending equipment.
Request a new static IP for computers and servers that need a permanent IP address.
Problems or issues with your Exchange calendars.
Request assistance in maintaining the content on your website.
Get help with another web accessibility issue.
This is the old ITPR form. Please use the link above to get to the new ITPR forms.
Get help with other types of OneSolution issues not listed.
Make your PDF, Doc, PPT, textbook etc. compliant with the CSU Accessible Technology Initiative and federal law (Section 508).
Review of initial or renewal purchase of web hosting services or domain name registrations. These services are used when you are building your own website.
** Do not use this form unless you are building, or have built, a website. If you are purchasing a subscription to a website that already exists, please use the Software ITPR. **
Additional Nagios Monitoring Request
Submit a service request for an ESYS managed server.
Request the provisioning of a campus server that is managed by Enterprise Systems (ESYS).
Help for a student or faculty who should be enrolled in a course, but cannot access it in Blackboard Learn.
Request installation/activation of a new wired network connection.
Blackboard Ally scans for and remediates accessibility issues in our learning management system (LMS). Use this form to request help with Word and Powerpoint remediation of Faculty instructional materials by TLP
Report a compromised user account.
Issues with campus passwords.
Request a change in department in the academic organization tree.
Request the Enterprise Systems Group to provision and manage an Oracle database (fee-based service agreement).
Request paint, new furniture or furniture moves, office moves, whiteboard or bulletin board installation, etc.