Get help with Blackboard issues.

Categories (2)

Blackboard Course Management

Information on accomplishing common course management tasks.

Blackboard-related Tools

Kaltura, Respondus, Drive and other Blackboard-related tools.

Services (16)

TLP Knowledge Base

Read more about support for Blackboard and related tools on the TLP Knowledge Base.

Technology & Learning Program (TLP) help

Staff & faculty requests for assistance with Blackboard Learn.

Help from a Technology & Learning Program (TLP) consultant

Staff & faculty requests for assistance from a Blackboard Learn consultant.

Help with Blackboard from Distributed Learning Technologies (DLT) staff

Request assistance with other Blackboard Learn problems not listed.

Technology & Learning Program (TLP) Multimedia

Staff & faculty requests for help with non-Blackboard audio/video solutions.

Third Party Blackboard Integrations

Staff and faculty requests for assistance with a vendor and/or Learn integration.


For training, troubleshooting and usage of the online proctoring tool Proctorio.

Voluntary course deletion

Instructor-submitted request to delete a course in BbLearn.

BbLearn Quotas

Request changes to course quotas, including content collection and protected file storage.

Technology & Learning Program (TLP) Lab Traffic

Any staff/faculty walk-in request for assistance with supported technologies.

Common Learning Environment

Combine multiple lecture sections into one course shell.

Remodel My Course

Instructors may request a remodel of their course or prep area.

Voluntary prep area deletion

Instructor-submitted request to delete a prep area in BbLearn.

Additional prep area creation

Instructor-submitted request to create additional prep areas in BbLearn.

Make course unavailable to students

Instructor-submitted request to make course unavailable to students in BbLearn.

Restore archived Blackboard course

Restore an archived Blackboard course for data retrieval.