Viewing and Managing Your Requests in TeamDynamix

Quick Links: | Viewing All Requests | Finding Closed or Completed Tickets | Reviewing or Modifying Requests |

Viewing All Requests

1. Navigate to support.csuchico.edu and sign in with your Chico State credentials.
2. Click Services, then Ticket Requests.
   
    
3. By default, only your active requests are shown.
   • Tickets are displayed in order of most recently modified.
   • Completed tickets do not appear unless you adjust the search settings.
   • Use the search box or filters to look for tickets by text, date, or other criteria.

Finding Closed or Completed Tickets

To view tickets that have been closed or completed:

1. Locate the Status Class field in the ticket search options.
2. Select the status you want to view.
3. Click Search.

Reviewing or Modifying Requests

Reviewing Request Details

Click the title of the request you want to view. From here, you can:

• Review the ticket description, ticket status, and ticket number. 
• Review the Ticket Feed for technician or customer updates. 
• Review the Read by section to see when your ticket has been reviewed by a technician. 

Modifying Request Details

You can also use this view to add more information or make changes to the ticket:

• Click Withdraw Request if you no longer need assistance. 
• Click Add Attachment or the plus (+) icon in Attachments to upload files or screenshots. 
• Use the Comment or Update button in the Feed section to add details, ask questions, or contact your technician about the request. 

 Still need help? Contact IT Support Services for further assistance.
  
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