According to ITIL, the responsibilities of the Service catalog process manager (SCPM) are:
- Coordinating interfaces between service catalog management and other processes, especially service asset and configuration management, and Release and Deployment Management
- Ensuring that all operational services and all services being prepared for operational running are recorded within the service catalog
- Ensuring that all the information within the service catalog is accurate and up to date
- Ensuring that appropriate views of the service catalog are maintained and made available to those for whom they are targeted
- Ensuring that all the information within the service catalog is consistent with the information within the service portfolio
- Ensuring that the information within the service catalog is adequately protected and backed up
In addition, the SCPM should have the responsibility of:
- Insuring that service managers are aware of and are following service catalog management processes and policies
- Educating new service managers as to their responsibilities as service managers
- Communicating changes in service catalog management policies and/or procedures to the service managers
- Reviewing service catalog content to ensure that it meets standards
- Acting as liaison between service managers and the ITSM Steering Committee when necessary
The SCPM should have a solid background in the ITIL service catalog management process, as well as a vested interest in maintaining a high quality, up-to-date, and functional service catalog.