Category
A field that is not displayed to users of the Client Portal and used solely by TDNext users to aid in organizing and finding Ticket Types.
Name
The name of the Ticket Type.
Description
The description of the Ticket Type.
Primary Reviewer
If a type is assigned a primary reviewer, all tickets of this type created through the standard ticket forms in the Requests application or through the web services will automatically be assigned for review to this resource by default.
Default Responsibility
If a type is assigned a default responsibility, all tickets of this type created through the standard ticket forms in the Requests application or through the web services will automatically be assigned to this resource by default. In the main ticketing application, individuals can specify a different responsible resource, but the specified resource will be selected by default when this type has been selected. This also applies to editing ticket templates.
Default Task Template
The default task template specifies the set of tasks that is automatically added for each ticket (of this type) created via the Requests application and web services. In the main ticketing application, individuals can specify a different task template on creation but the specified task template will be selected by default when this type has been selected.