Windows Global Protect OnDemand VPN

Windows Global Protect OnDemand VPN

| System Requirements | Download | Installation | Configuration | Connect | Disconnect | Troubleshooting | Known Issues | Uninstall Client |


System Requirements

  • Hardware requirements
    • CPU: Intel/AMD 1.8GHz, 32-bit/64 bit processor
    • System Memory: 2 GB RAM
    • Disk Space: Install 25MB | Logging 50 MB | Total 75 MB
    • Networking: 10/100/1000 Wired Ethernet, 802.11 b/g/n Wi-Fi. *802.11b is not supported on campus wireless.
  • Operating System Requirements
    • Windows: 8, 8.1, 10 
    • Local user account with permission to install software and make system changes
    • Fully updated and patched operating system with auto updates enabled
    • Antivirus with real time protection enabled and patching enabled.
  • Software Recommendations
  • Account Requirements
    • Current Facualty & Staff should meet requirements
    • Students can access the OnDemand VPN but are not automatically granted access
      • If you have a course that requires a VPN connection, you will be granted rights based on course enrollment, no additional steps are required
      • If you would like to opt in for access to the OnDemand VPN, please complete the request form [LOCATED HERE]

Download Instructions:

1.  Direct your browser of choice to

2.  Login using your CSU Chico credentials

3.  Download the client appropriate to your operating system. In this case we are working with a 64 bit install of Windows 10

4. Select "Save File" to download and save the file locally on your machine

5.  Make note of the download location as we will need to visit this location in the next section.


1. Select the file we downloaded in the previous section

2. If presented with a security or permissions prompt, select "Yes" or "Continue" or enter credentials as appropriate

3. Read and follow the onscreen prompts

4. When finished, click "Close"



After installation, the VPN client will need to be configured so that it knows where to connect.

1. In the lower right corner of the screen next to the system tray, you will now see the "Welcome to GlobalProtect" box

2. You will need to enter the address where you will be connecting back to campus. In the field please enter the following


...and click "Connect"

3. The system will now establish a connection (this may take a moment)

4. After the connection is established, you will be prompted for a username and password. Please enter your CSU Chico user credentials and click "Sign In"

5. If you entered your credentials correctly, you should now be connected to the VPN


How to manually connect:

1. In the system tray (usually located next to the clock in the lower right corner) click the globe shaped Global Protect VPN Icon

2. Select the button for "Connect"

3. When prompted, enter you CSU Chico username and password and hit "Sign In"

4. Please wait for a moment while the VPN establishes a connection...

5. You are now connected to the VPN!


How to disconnect:


1. In the system tray (usually located next to the clock in the lower right corner) click the globe shaped Global Protect VPN Icon

2. Click the small gear in the upper right corner of the window

3. Select "Disable"

4. You are now disconnected from the VPN.


Basic Troubleshooting:


Known Issues:


Uninstall Client:

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Article ID: 73364
Fri 3/8/19 11:52 AM
Wed 12/1/21 11:52 AM