Windows Global Protect OnDemand VPN

Quick Links: Requirements | Installation | ConfigurationConnection to Client | Collecting Log Files |


System Requirements

  • Hardware Requirements
    • CPU: Intel/AMD 1.8GHz, 32-bit/64-bit processor
    • System Memory: 2 GB RAM
    • Disk Space: Install 25MB | Logging 50 MB | Total 75 MB
    • Networking: 10/100/1000 Wired Ethernet, 802.11 b/g/n Wi-Fi. *802.11b is not supported on campus wireless.
  • Software Requirements
    • Requires Windows 10 or 11
    • A local user account with permission to install software and make system changes
    • Fully updated and patched operating system with auto updates enabled
    • Antivirus with real-time protection enabled and patching enabled.

Account Requirements

  • Current Faculty & Staff should meet the requirements by default.
  • Volunteers and Consultants will need to have their department sponsor request access by completing the Volunteer, Guest, and Consultant Access form.
  • Students can access the OnDemand VPN but are not automatically granted access
    • If you have a course that requires a VPN connection, you will be granted rights based on course enrollment, no additional steps are required
    • If you would like to opt in for access to the OnDemand VPN, please complete the Student Opt-In VPN access form

Installing and Configuring

Installing GlobalProtect

  1. Open your browser of choice and go to
  2. Log in using your Chico credentials.
  3. Download the client appropriate to your operating system.
    GP VPN Versions
  4. Select "Save File" to download and save the file locally on your machine
    Save File locally
  5. Select the file we downloaded in the previous step
  6. If presented with a security or permissions prompt, select "Yes" or "Continue" or enter credentials as appropriate 

  7. Read and follow the onscreen prompts. When finished, click "Close".

Configuring GlobalProtect

  1. In the lower right corner of the screen next to the system tray, you will now see a grayed-out globe.
  2. You will need to enter the address where you will be connecting back to campus. In the field please enter and connect. 
    Portal Address Connection
  3.  After the connection is established, you will need to sign in using your Chico State username and password. You will also need to verify the sign-in using Duo Mobile.
  4. If you entered your credentials correctly, you should now be connected to the VPN.

Connecting to GlobalProtect

  1. In the system tray (usually located next to the clock in the lower right corner) click the globe-shaped Global Protect VPN Icon
  2. Select the button for "Connect"
  3. The system will now establish a connection (this may take a moment)

Generating a Log File

In the course of troubleshooting an issue, you may be asked to generate a log file. Only send Log Files to IT Support Services when asked. 

  1. Find the GlobalProtect icon in the system tray (next to the clock) and click it to select.
  2. Select the three horizontal lines in the upper right corner.
  3. From the dropdown menu, select "Settings".
  4. In the GlobalProtect Settings menu, please select the "Troubleshooting" tab at the top, and then "Collect Logs".
    Collect GP Logs on PC
  5. Once the logs have been collected, they will be saved in a ZIP archive called "" to easily find this file, select the "Open Folder" button.
  6. This will open the location where the logs have been saved.

 Still need help? Contact IT Support Services for further assistance.
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Article ID: 73364
Fri 3/8/19 11:52 AM
Thu 5/2/24 12:08 PM

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