Quick Links: | Overview of GlobalProtect | Connecting to GlobalProtect VPN | Basic Troubleshooting |
Overview of GlobalProtect Virtual Private Network (VPN)
A virtual private network (VPN) extends a private network, such as the network at Chico State, across a public network (home, coffee shop, etc.) and enables users to send and receive data across shared or public networks through an encrypted tunnel as if their device were directly connected to the private network. Whether you are on or off campus, you can better protect yourself by using a VPN connection.
California State University, Chico has deployed the Palo Alto Networks GlobalProtect VPN to fill this role.
Connecting to GlobalProtect VPN
Campus-managed devices
All newly configured campus-managed devices are deployed pre-configured with the GlobalProtect AlwaysON VPN client. There are requirements the device must meet in order to successfully install and use the AlwaysON VPN client.
If you need assistance connecting to the VPN, call 530-898-4357 or submit a ticket for VPN support.
Personal devices
Due to campus security requirements, personal devices owned by students or employees will not work on the AlwaysON VPN. For those devices, see the GlobalProtect On-Demand VPN. Students may also need to request access to the GlobalProtect VPN.
If you need assistance connecting to the VPN, call 530-898-4357 or submit a ticket for VPN support.
Basic Troubleshooting
Are you actually connected to the internet?
The VPN does not provide an internet connection. It only provides a secure tunnel back to the campus network through your current connection. You must first connect to a working network before your system can establish that secure tunnel.
If you are trying to connect from a hotel, conference, etc., contact the on-site support for that location for help connecting to their network.
Are you behind a "captive portal" for Wi-Fi registration (hotel, airplane, conference, etc.)?
The VPN does not bypass captive portals. Depending on how the portal is set up, you may see a "Cannot connect" message after joining the network.
Open a browser and make sure you can load websites (for example, csuchico.edu or google.com) before attempting to reconnect to the VPN.
Error: "Connection Failed - Gateway ao-vpn-gw: Could not connect to the GlobalProtect gateway."
- After confirming you are connected to the internet, open a browser and go to www.csuchico.edu (or any other website).
- If you cannot load the webpage, you may not have a reliable internet connection or you may be behind a captive portal. Review the troubleshooting steps above.
- If you can load www.csuchico.edu and the VPN still will not connect, contact IT Support Services for additional troubleshooting.
Still need help? Contact IT Support Services for further assistance.
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