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- Knowledge Base
- Wired & Wireless Networks
- Virtual Private Network (VPN)
- Global Protect OnDemand VPN
This article will explain the requirements for GlobalProtect VPN, how to install it on Windows devices (including ARM-based systems), connect to the VPN, and collect logs for troubleshooting.
- Knowledge Base
- Wired & Wireless Networks
- Virtual Private Network (VPN)
- Global Protect AlwaysON VPN
This article will explain how to connect and sign in to GlobalProtect VPN, check connection status, troubleshoot common issues, and collect logs.
- Knowledge Base
- Wired & Wireless Networks
- Virtual Private Network (VPN)
- Global Protect AlwaysON VPN
This article will explain what the GlobalProtect VPN is, how the VPN works, who should use it, and how to troubleshoot common connection issues.
- Knowledge Base
- Computer, Device, Software & Printer Support
- Hardware
This article will outline purchasing from Chico State's designated enterprise vendors (Dell, Microsoft, and Apple), including standardization advantages, sustainability, and warranty details, along with instructions for requesting new devices and accessories.
- Knowledge Base
- Email, Calendars & File Sharing
- Chico State Email (Exchange)
- Outlook Desktop App
This article will guide users through adjusting Outlook settings via Software Center so that sent and deleted items from delegate accounts appear in the correct folders, improving shared mailbox management.
- Knowledge Base
- Email, Calendars & File Sharing
- Chico State Email (Exchange)
This article will explain how to access shared or delegate mailboxes in Outlook across Windows, macOS, and the web, and includes tips for proper setup and permissions.
- Knowledge Base
- Wired & Wireless Networks
- Campus Wireless Networks
- Eduroam
This article will help resolve known wireless connection issues for Google Pixel, Windows Phone, and other devices on Chico State networks, including tips for configuring eduroam and avoiding common setup errors.
- Knowledge Base
- Computer, Device, Software & Printer Support
- Software
This article will explain Chico State’s monthly software update process, including the schedule, importance of patching, and how updates are deployed and installed.
- Knowledge Base
- Wired & Wireless Networks
- Campus Wireless Networks
- Eduroam
This article will cover the Eduroam setup for devices running Windows. Depending on your hardware and the version of Windows you are using, your setup process may look slightly different.
- Knowledge Base
- Computer, Device, Software & Printer Support
- Hardware
This article will contain information on identifying Windows 11 compatible systems and how to complete the upgrade through Software Center.
- Knowledge Base
- Computer, Device, Software & Printer Support
- Software
Third-Party Software Updates are the release of updates from many of the Third Parties that make software that is not from Microsoft.
- Knowledge Base
- Telephone & Voicemail
- Avaya Workplace
- Personal & Mobile Devices
Installation instructions covering personal Windows powered devices (laptops, desktops, etc).
- Knowledge Base
- Computer, Device, Software & Printer Support
- Hardware
Find Your IP and MAC Address on Windows