How to Authenticate with Duo Multifactor Authentication

Tags duo

This article is for using Duo Multifactor Authentication once it is set up. If you need to enroll a new device, please see the article here: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=40637

Which Devices are Supported?

NOTE: When the Duo prompt appears, it will automatically send a prompt to your last successful prompt method. To change the prompt method, you will need to click Other Options and then choose the appropriate method. It is recommended to use the Duo Mobile App for the best user experience.

Duo Universal Prompt

Duo Mobile for Phones 

Find the latest version of Duo Mobile in the Apple App Store or the Google Play Store.

Duo Push Notifications

Duo Push is the easiest and quickest way of authenticating. You'll get a login request sent to your phone — just press Approve to authenticate.

If you get a login request that you weren't expecting, press Deny to reject the request. Never approve a request that you didn't sign in to receive. You’ll be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it. If you receive prompts you did not request, it is recommended to change your password immediately.

Duo Prompt

Duo Passcode

Duo Mobile offers additional offline functionality for users who do not have cellular or Wi-Fi on their phones. The Duo Mobile app allows users to generate a passcode to enter for verifying their sign-in. This is highly recommended for those who are traveling internationally.

To generate a passcode, open the Duo Mobile app, and select the Chico State option. When it expands, it should display a six-digit passcode. Enter this code to complete your sign-in. 

Enter a Passcode

Hardware Tokens

To request hardware tokens, visit IT Support Services in Meriam Library 142, or put in a ticket here:  https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=24788

To enter a Duo Token passcode select the Token passcode button after clicking Other Options

Press the button on your Duo Token, then enter the six-digit code and click Verify.

Duo Token

Print Article

Details

Article ID: 42411
Created
Mon 11/13/17 11:58 AM
Modified
Wed 7/10/24 3:02 PM

Related Articles (1)

Duo's self-enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet.