Enabling Duo Restore & Backup

Tags duo

Quick Links: | Overview | Duo Restore for iOS | Duo Restore for Android | Duo Support |

Overview

What is Duo Restore?

Chico State has enabled Duo Restore for Duo Mobile. Duo Restore allows you to back up your Duo-protected accounts in the event that you lose or break your main Duo Mobile device. While this is not required, it is highly encouraged. If you are unable to set up Duo Restore or backup your Duo account, it is encouraged to have a secondary device. 

Note: Restoring or reactivating any Duo-protected accounts on a new device will deactivate Duo on an old device. 

How do I set up a secondary device?

Chico State encourages users to always have a secondary device for Duo access. For example, if your phone dies or you forget it at home. For most people, this may mean requesting a Duo Token as a secondary device for their mobile phone. You could also set up an iPad or Tablet with the Duo Mobile App. 

Duo Restore for iOS (iPhone/iPad)

Setting up Duo Restore

Before you begin, please make sure that you are running the latest version of the Duo Mobile app on your device.

  1. Navigate to your iOS Settings and make sure your device is backed up to iCloud. Go to Settings > Apple ID > Select your device > iCloud Backup and turn on the backup feature. You can find additional instructions from Apple on How to back up your iPhone, iPad, and iPod touch.
  2. Once you have turned on Backup, you will also need to enable the iCloud Keychain. Go to Settings > iCloud > Passwords and Keychain and turn on iCloud Keychain. You can find additional instructions from Apple on how to Set up iCloud Keychain.

Due to the iOS backup functionality, your Duo account will be backed up automatically. You will not see a notification confirming the setup. 

Using Duo Restore

The following process can be done on your new iOS device to retrieve a Duo backup from an older device. This should be done during device setup.

  1. When you see the "Transfer Your Apps & Data" select the option for From iCloud Backup. You can follow Apple's instructions on how to Restore your iPhone, iPad, or iPod touch from a backup. You will then be prompted to sign in with your Apple ID.
    1. It is recommended to choose the most recent backup, as that was likely the most similar to your old device. 
  2. Make sure to enable iCloud Keychain on the new device. 
  3. Download the Duo Mobile App from the App Store, if it doesn't install automatically. 
  4. Open Duo Mobile and tap Continue on the welcome screen. Your Chico State account should automatically appear on the screen. 

Duo Restore for Android

Setting up Duo Restore

  1. Open Duo Mobile and tap the menu icon in the top right and click Settings.
  2. Under General, click Duo Restore and toggle on the setting for "Backup accounts with Google Drive".
  3. Select or sign into the account you want to use for Duo Restore. You will have to grant Duo permission to store the Backup. 
  4. When prompted, enter and confirm a recovery password. Do not lose or forget this password. It cannot be recovered.

Using Duo Restore

Please note, this requires you to have access to your old Android device to complete.

  1. From your new device, download the Duo Mobile App from the Google Play Store.
  2. Open the Duo Mobile app and tap I have existing accounts from the welcome screen.
  3. Duo Mobile will check for a previous backup in Google Drive. Select or sign into the account you used to set up Duo Restore.
  4. When asked if you have your old phone, click Yes, continue setup.
  5. On your old phone, open Duo Mobile, tap the menu icon in the top right, and click Settings.
  6. Tap Connect a new phone then View QR Code. 
  7. On your new phone, tap Scan QR Code and scan the code displayed on your old phone. This should take a moment, but then restore your Duo account. 

Duo Support

You can find additional information on Duo's Guide to Duo Restore.

If you are looking for steps to set up Duo, you can also check out our article for Enrolling in Multifactor Authentication (Duo). 

If you are still unable to reconnect your Duo Mobile device, or if you do not have a replacement option, please contact IT Support Services. You can find our contact information on the IT Support homepage.

 Still need help? Contact IT Support Services for further assistance.
  
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