Quick Links: | Use the New Analytics Roster | Download an Excel Spreadsheet | Troubleshoot Common Problems |
While most communication activities in Canvas can be accomplished without using Email, occasionally you may need to view a student's university email address in Canvas. Unlike in Blackboard, this information is not readily available. There are two ways to view students' email addresses using the New Analytics tool: through the New Analytics roster or through the New Analytics reports.
Note: It can take up to 72 hours for data to become available after you publish your course and first launch New Analytics. If data is not available, New Analytics will be unable to launch. If New Analytics still cannot launch after several days, please
open a ticket with the Learning Technologies team.
New Analytics Roster
1. Enter your Course
From your Canvas dashboard, find the course whose roster you want to download. If your course doesn't appear on the dashboard, go to Courses [1] > All Courses [2].
2. Open New Analytics
From your course home page, press the New Analytics button on the righthand sidebar.
3. Open the Students Tab
From the New Analytics home page, open the Students tab [1]. Students' email addresses are displayed under their name [2].
Download a Roster
1. Enter your Course
From your Canvas dashboard, find the course whose roster you want to download. If your course doesn't appear on the dashboard, go to Courses [1] > All Courses [2].
2. Open New Analytics
From your course home page, press the New Analytics button on the righthand sidebar.
3. Download the Class Roster Report
From New Analytics, go to the reports tab [1] and run the Class Roster report [2].
You may be prompted to specify filters when creating the report. You can safely press Run Report without applying any filters. The report should automatically download to your computer.
Note: if you are using Google Chrome, the file may display near the bottom of your screen.
4. Open the Report
Once you download the report to your computer, open the report in a spreadsheet editor, such as Excel or Google Sheets. Students' emails are shown in the Email column.
Troubleshooting
When I open New Analytics, an error is displayed that says, "Course data is being processed."
New Analytics will only work after your course is published. When you first launch New Analytics, even after publishing your course, you may receive an error that says data is being processed. This message means that New Analytics hasn't processed any data for your course yet. It may take up to 72 hours for data to become available in New Analytics. If you continue to receive this error, please open a ticket with the Learning Technologies team.
Not all my students are displayed / the information in New Analytics is outdated
New Analytics doesn't update immediately when your course changes. Data is refreshed for published courses in the New Analytics dashboard every 24 hours. Report data may be delayed by 24 hours; however, Course Activity Report data may be delayed by 40 hours. Only active and completed student enrollments are included in data for New Analytics. Deleted or inactive user enrollments do not generate data.
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