View Student Email Addresses in Canvas

Tags email canvas

While most communication activities in Canvas can be accomplished without using Email, occasionally you may need to view a student's university email address in Canvas. Unlike in Blackboard, this information is not readily available. There are two ways to view students' email addresses using the New Analytics tool: through the New Analytics roster or through the New Analytics reports.

Note: It can take 24-48 hours for data to become available. If data is not available, New Analytics will be unable to launch. If New Analytics still cannot launch after several days, please open a ticket with the Learning Technologies team.

New Analytics Roster

1. Enter your Course

From your Canvas dashboard, find the course whose roster you want to download. If your course doesn't appear on the dashboard, go to Courses [1] > All Courses [2].

If you can't find your course, go to Courses, then click All Courses

2. Open New Analytics

From your course home page, press the New Analytics button on the righthand sidebar.

The hope page of a Canvas course. The New Analytics button is highlighted.

3. Open the Students Tab

From the New Analytics home page, open the Students tab [1]. Students' email addresses are displayed under their name [2].

Uploaded Image (Thumbnail)

Download a Roster

1. Enter your Course

From your Canvas dashboard, find the course whose roster you want to download. If your course doesn't appear on the dashboard, go to Courses [1] > All Courses [2].

If you can't find your course, go to Courses, then click All Courses

2. Open New Analytics

From your course home page, press the New Analytics button on the righthand sidebar.

The hope page of a Canvas course. The New Analytics button is highlighted.

3. Download the Class Roster Report

From New Analytics, go to the reports tab [1] and run the Class Roster report [2].

The New Analytics reports tab is shown. Step 1 points to the reports tab. Step 2 points to the Run Report button in the Class Roster row.

You may be prompted to specify filters when creating the report. You can safely press Run Report without applying any filters. The report should automatically download to your computer.

The Class Roster report dialog is open. Step 1 points to the Run Report button. Step 2 shows the browser's downloads window.

Note: if you are using Google Chrome, the file may display near the bottom of your screen.

4. Open the Report

Once you download the report to your computer, open the report in a spreadsheet editor, such as Excel or Google Sheets. Students' emails are shown in the Email column.

The instructor has opened the class roster report in Excel. The "Email" column is highlighted, showing the students' emails.

Troubleshooting

When I open New Analytics, an error is displayed that says "Course data is being processed."

When you first launch New Analytics, you may receive an error that says data is still being processed. This message means that New Analytics hasn't processed any data for your course yet. It may take 24-48 hours for data to become available in New Analytics. If you continue to receive this error, please open a ticket with the Learning Technologies team.

An error message that says, "Course data is being processed. Please come back in 24 hours."

Not all my students are displayed / the information in New Analytics is outdated

New Analytics doesn't update immediately when your course changes. Data is refreshed for published courses in the New Analytics dashboard every 24 hours. Report data may be delayed by 24 hours; however, Course Activity Report data may be delayed by 40 hours. Only active and completed student enrollments are included in data for New Analytics. Deleted or inactive user enrollments do not generate data.

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Details

Article ID: 113464
Created
Mon 1/23/23 3:41 PM
Modified
Thu 2/2/23 2:05 PM

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