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Tips for Using the IT Service Catalog

The IT Service Catalog can be used to quickly and easily request everything from a new state computer (faculty and staff only) to getting help with the wireless network. The service catalog is available to all students, faculty, and staff on campus, and contains hundreds of available IT services.

Because there are so many services available in the service catalog, here are a few tips to help make the service catalog more useful and easy to use.

1. Use the Search Box

Rather than poke around trying to find the exact service you need, try using the search box in the upper right-hand corner of the page. Try entering in keywords that match what you're looking for, like "new computer" or "wireless help".

More tips:

  1. You may see more services if you log into the service catalog first. Some services are only available to staff and faculty and aren't visible if you aren't logged in.
  2. The search box in the upper right searches both the service catalog as well as the knowledge base. To search just the service catalog, click on "Services" and then "Search" in the submenu (see screenshot, below).

Search only the service catalog

2. Favorite Services that You Use Frequently

If there are services that you use a lot, you can add them to your favorites. Just click on the "Add to Favorites" button (only visible if you are logged in) to add a service to your favorites.

To access your favorite services, click on "My Favorite" under "Services".


Adding to My Favorites

3. Check the Status of your Tickets Online

When you submit a service request via the service catalog, you can easily check on the status of your ticket online.

To check the status of your tickets, click on "Services" and then "Ticket Requests". Your most recent ticket will appear at the top of the list.

Ticket Requests

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Details

Article ID: 9700
Created
Thu 11/12/15 2:51 PM
Modified
Fri 11/13/15 10:35 AM