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Services A-Z (270)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

'My Chico State' mobile app issues

Get help with the 'My Chico State' mobile app.

A

Accessibility issue

Report a website accessibility issue.

Accessibility Report

Request a website scan and report of accessibility issues.

Account Center Support

Report issues with Account Center.

Account separation

For all faculty, staff, and student employees leaving CSUC.

Add agent

Add new compliance training

Request to add new compliance training to the DTS.

Add or remove course builder

Add or remove users to the Course Builder role.

Add or remove grader

Add or remove a user with a grader role to your course.

Add or remove organization leader

Add or remove a user with an organization leader role to your course.

Add or remove organization participant

Add or remove a user with an organization participant role to your course.

Add or remove teaching assistant

Add or remove a user with a TA role to your course.

Add/Remove Box Group Admin

Add, remove or change the Box group admin for a Box group.

Add/Remove Confluence Group Member

Add or remove a user to a Confluence group.

Additional prep area creation

Instructor-submitted request to create additional prep areas in BbLearn.

Annual/Other Program

Award Guidelines

B

Bay - Electronic file recovery

Request help recovering a lost, damaged,or missing file from a Bay folder.

Bay - Increased electronic file storage space

Request an increased storage quota for a Bay folder.

Bay - New department directory

Bay - New electronic departmental file storage

Request file storage on the campus Bay server for academic or administrative department documents.

Bay - New electronic user file storage

Request file storage on the campus Bay server for a user's documents.

Bay - New user directory

Bay - Report a problem with electronic file storage

Get help with an issue related to electronic file storage on the campus Bay server.

BbLearn Course Access

Help for a student or faculty who should be enrolled in a course, but cannot access it in Blackboard Learn.

BbLearn Quotas

Request changes to course quotas, including content collection and protected file storage.

BbLearn Site Access

Help for a university-affiliated user who cannot log into Blackboard Learn.

Bit9 Parity - Application whitelisting

Request approval for an application that has been blocked by the Bit9 Parity software.

Blackboard Additional Support Resources

Blackboard Learn additional support resources and helpful advice.

Blackboard Browser Compatibility Information

Blackboard Learn web browser compatibility information.

Blackboard Drive

Blackboard Drive makes it much easier to access and edit your Blackboard Learn course files.

Blackboard Essential Training for Students

Blackboard Learn essential training in Lynda.

Broken link

Report a broken link on the CSU, Chico website.

Business process analysis

C

Cal State S4

Request support for the Cal State S4 system.

Cal State S4 Authentication Issues

Report authentication errors while trying to login to the Cal State S4 system.

Campus directory update

Report an error or omission in the CSU, Chico campus directory.

Campus Password Issues

Issues with campus passwords.

Campus Video Safety System (CVSS)

Request repair, changes or additions to the Campus Video Safety System (CVSS).

Campus Web 3.0 upgrade

Migrate your current Cascade website into the responsive 3.0 framework.

Captioning Support Service

Caption your videos to ensure ATI/508 compliance.

Cascade Server access

Update or change a current Cascade Server user’s website access.

Cascade Server support

Request technical support for the Cascade Server web content management system.

Cascade Server training

Receive training on using the campus web content management system.

CDOE distant education assistance

Assistance with a CDOE distant education class.

Census/Historical data report

Census or historical data reports.

Centralized Logging

Assistance in configuring a server or other type of system for log shipment.

Centralized Logging

Assistance in configuring a server or other type of system for log shipment.

Change agent

Change primary maintainer

Request a new Primary Maintainer for a department in the Campus Directory.

Classroom equipment installation

Request installation of new equipment or upgrade of current equipment in the classroom.

Classroom technology training

Request training on the use of equipment in a smart classroom.

CME Help Desk

IT Help for the College of Communication and Education (CME).

CMS Annual Reauthorization process issues

Report an issue with the CMS/PeopleSoft Annual Reauthorization process.

CMS Annual Reauthorization process issues

Report an issue with the CMS/PeopleSoft Annual Reauthorization process.

Common Learning Environment

Combine multiple lecture sections into one course shell.

Content Accessibility and Remediation

Make your PDF, Doc, PPT, textbook etc. compliant with the CSU Accessible Technology Initiative and federal law (Section 508).

Content updates

Request assistance in maintaining the content on your website.

Convert Generic Accounts to Delegates

Convert generic user accounts to individual user delegates of department managed generic account(s).

Create Guest/Conference User

Request the creation of a new guest or conference user account.

Credit card processing (PCI) review

The Payment Card Industry Data Security Standard (PCI DSS) is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This standard is designed to minimize both the chance of a card member data compromise and the effects if a compromise does occur.

D

Decommission an ESYS Managed Linux server

Decommission an ESYS managed campus Linux server.

Decommission an ESYS Managed Windows server

Decommission an ESYS managed campus Windows server.

Delete a voicemail box

Request the deletion of a voicemail box. Removes all voicemail configuration and history.

Department name/abbreviation change

Request a department name or abbreviation change in the Campus Directory.

Department reorganization

Request a change in department in the academic organization tree.

Desktop process support

Disconnect a wired network connection

Disconnect an existing wired network connection.

DMCA complaint

Digital Millennium Copyright Act complaint notice.

DTS change/update

Request help making changes in the Development & Training System.

DTS report requests

Request a training report.

E

E-Blast

Get help with professional-quality e-newsletters and e-blasts.

Email accounts

Need a new email account or help with an existing account? Right this way...

Endowment Guidelines

ePortfolio Pilot

DLT can coordinate assistance for students and faculty who are using Digication or Pathbrite during the ePortfolio Pilot program.

Errors with Assignments, Tests, and Grading

Report an error submitting, reviewing, or grading assignments and tests in Blackboard Learn.

Errors with Third-Party Integration

Report an error using a third-party Blackboard integration.

Errors with User Information

Correct user information such as full name or email address.

Event Request

Development and support for creating online event registration forms.

Existing business application support

The campus supports both custom built and vendor supplied applications. If you need to upgrade or add features to an existing application, or you are experiencing issues with an application and need assistance, we can help.

F

Failed authenticated server scan

Request configuration assistance for a failed authenticated vulnerability management scan.

Failed authenticated web app scan

Request assistance with a failed authenticated web app scan.

Financial data report

Financial data reports.

FMS Computer

Request support for a FMS computer experiencing hardware issues.

FMS data report

Facilities Management data reports.

G

General FMS-IT Issues

Help with any other type of issue not listed.

General Security Exception

Request a security exception for a campus system.

Generic account removal

Removal of a non-named Exchange or domain account.

Get help with the wiki

Get help or report a problem with the campus wiki.

Google Apps

Access Google applications with your CSU, Chico login.

H

Help connecting to the wireless network (eduroam)

Establish connectivity and/or troubleshoot issues with the campus wireless network (eduroam).

Help from a Technology & Learning Program (TLP) consultant

Staff & faculty requests for assistance from a Blackboard Learn consultant.

Help from a Technology & Learning Program (TLP) consultant

Staff & faculty requests for assistance from a Blackboard Learn consultant.

Help installing and configuring software

Get help configuring desktop applications such as Outlook, Office, or other standard campus applications on PCs and Macs.

Help removing malware/virus

Get help removing malware and/or viruses from a computer.

Help with a computer lab

Request assistance with managing a campus computer lab.

Help with a computer, laptop, tablet, or smartphone

Get help with problems with supported campus computers, laptops, tablets, and smartphones.

Help with a lab computer

Report a problem with, or get assistance with, a lab workstation.

Help with Blackboard

Report a problem or issue related to Blackboard.

Help with Blackboard from Distributed Learning Technologies (DLT) staff

Request assistance with other Blackboard Learn problems not listed.

Help with lab printing

Report a problem with, or get assistance with, a lab printer.

Help with Lynda.com

Report a problem or issue with Lynda.com.

Help with something that isn't listed

Get help with a problem, issue, or service that isn't listed.

Help with the Development and Training System (DTS)

Report a problem or issue with the Development & Training System.

Help with the Development and Training System (DTS)

Report a problem or issue with the Development & Training System.

Hosted database support

Submit a service request for an ESYS managed database.

Hosted server support

Submit a service request for an ESYS managed server.

HR/employee data report

Human Resources or state employee data reports.

I

I forgot my password

Get password assistance with your CSU, Chico account.

Identity Finder support

Request support for using Identity Finder.

Identity Finder support

Request support for using Identity Finder.

In-Kind Gift Acceptance

Request a review of an in-kind gift to ensure compliance with all University policies.

Institutional Research data request

Ad hoc request for Institutional Research data.

IT Procurement Review (ITPR)

Required for the purchase or renewal of any IT related product, regardless of price.

IT Procurement Review (ITPR)

The Information Technology Procurement Review (ITPR) process is required for all Electronic & Information Technology (E&IT) purchases, regardless of cost.

ITSS Lobby Patron

Request walk-in assistance from IT Support Services personnel.

K

Kaltura Help

Kaltura is a video hosting service that supports desktop and mobile, with useful features such as automatic captioning.

M

Make course unavailable to students

Instructor-submitted request to make course unavailable to students in BbLearn.

MFP & HP LaserJet Printer Support

Request support for an ITSS-supported printer (MFP’s and HP LaserJets).

Microsoft SQL Server hosting

Request the Enterprise Systems Group to provision and manage a Microsoft SQL server database (fee-based service agreement).

Migrate to Campus Web 3.0

Migrate your Cascade site to the new Campus Web 3.0.

Move a wired network connection

Request a network connection be moved to another location to accommodate a change in office location.

N

Name & user ID change

Request a legal name change or correction.

Network billing inquiry

Request billing details or make other billing related inquiries

New Box Group

Request a new group in Box.

New Box User Account

Request to have a Box account created for staff, faculty, or student employee. User must have an active CSU, Chico Active Directory account.

New business application support

Need a new application? We can help you define your requirements in a standard manner and find a product or build a solution that will meet those requirements. In addition, we will ensure the application can be supported by the campus in the long term and help with reduction of costs and provide efficiencies to other teams.

New Campus Web 3.0 website

Get a responsive Cascade Server website.

New conference room calendar

Request a new conference room Exchange calendar to schedule meetings.

New directory title

Request a new title be added to the Directory Maintenance Application.

New domain-only account

Request campus authentication to computers and services (no email).

New domain-only account

Request campus authentication to computers and services (no email).

New email distribution list

Send emails to a group of campus email users.

New generic email account

Request a new generic email account.

New Level 1 Folder and Group

Request a new folder for securely storing Level 1 data in Box.

New network access control exception

Request an exception to network access control policies to allow unsupported antivirus or patching agents.

New phone line

Request installation of a new telephone line.

New Qualys user

Request new user account for the Qualys vulnerability management system.

New security group

Provide access permissions to a group of people

New server registration (Omni)

Register a new campus server in Omni.

New service account (LDAP)

Request a new account to access to CSU, Chico servers or services that require LDAP authentication.

New shared calendar

Request a shared Exchange calendar, which can be used for time off or vacation tracking.

New static IP address

Request a new static IP for computers and servers that need a permanent IP address.

New Taske account

New voicemail box

Request a new voicemail box to give callers the ability to leave messages.

New/additional cabling

Request the addition of cabling to a location. What kind of cabling??

New/Change Access to FMS Applications

Request or change access to FMS applications (e.g. WebTMA or Phoenix Fuel System).

O

Off-campus training

Add training history to an off-campus training event.

Oracle database hosting

Request the Enterprise Systems Group to provision and manage an Oracle database (fee-based service agreement).

Organization Management

Manage organizations in Blackboard Learn.

Other Accessible Content Issue

Get help with another web accessibility issue.

Other Cascade Server issue

Request assistance with something related to Cascade Server that is not listed here.

Other data report

Data report that does not fall into an existing report category.

Other FMS Hardware

Request support for FMS specialized equipment (e.g. Central Supply iPads, handheld scanners).

Other Specialized Printer Support

Request support for non-ITSS-supported printer (KIP and Zebra).

Other website error or suggestion

Make content change requests for a campus website.

Other website services

Request a website service not listed here.

P

Parent access to the student portal

Request parental access to a student's CSUC portal account

PeopleSoft access (New, Modify, Delete)

Request, reinstate, modify or delete access to Common Financial System (CFS), Student Admininstration (SA) or Human Resources (HR) PeopleSoft systems.

PeopleSoft access (New, Modify, Delete)

Request, reinstate, modify or delete access to Common Financial System (CFS), Student Admininstration (SA) or Human Resources (HR) PeopleSoft systems.

PeopleSoft access request (Student accounts - Summer 2017)

Validating Student Summer employment

PeopleSoft password reset

Request a non-self service PeopleSoft password reset.

PeopleSoft password reset

Request a non-self service PeopleSoft password reset.

PeopleSoft password reset

Request a non-self service PeopleSoft password reset.

Perceptive Content (ImageNow) accounts, security, and new doc types

Request new Perceptive Content accounts,r request changes to existing users, groups, or drawer security, or request new document types

Perceptive Content (ImageNow) login problems and issues

Report problems logging into ImageNow, or request general workstation help with ImageNow.

Perceptive Content (ImageNow) workflows enhancements and issues

Request modifications to existing workflows or iScripts, or report issues about existing ImageNow workflows.

Perceptive Content (ImageNow) workstation setup

Have the ImageNow/Perceptive Content client installed on a new workstation or a workstation that has been re-imaged.

Point N' Click account

Submit a Point N’ Click account request.

Printing Account

Add, Remove or Change a printing account for copier access.

Problem logging in to the Portal

Get help with authentication issues or other problems logging in to the CSU, Chico Portal.

Problem logging into the Parent Portal

Get help logging into the CSU, Chico Parent Portal.

Problem with a wired network connection

Report a problem or request repair for an existing wired network connection.

Problems logging in to the CSU, Chico Portal

Get help with authentication issues or other problems logging in to the CSU, Chico Portal.

Project Closure

Property data report

Property data reports.

Publish on the campus video portal

Request your video to be listed on the campus video portal.

Q

Qualys configuration or other issue

Request Qualys configuration or get assistance with a Qualys issue.

Questions or help with Box

Ask questions or get help with Box.

R

RCE Help Desk

IT Help for the staff or faculty of Regional & Continuing Education (RCE), or an RCE program (OLLI, ALCI, etc.).

Remodel My Course

Instructors may request a remodel of their course or prep area.

Remote desktop access

Request remote desktop access to a server.

Remove agent

Report a compromised account

Report a compromised user account.

Report a compromised system

Report a compromised computer workstation or server.

Report a compromised system

Report a compromised desktop/laptop computer or server.

Report a lost or stolen device

Report a lost or stolen desktop computer, laptop, or smartphone.

Report a problem with cabling

Report a problem or request repair for existing cabling.

Report a problem with telephone service

Report a problem with, or request repair of, an existing phone or service.

Report a problem with voicemail service

Report a problem with, or request repair of, an existing voicemail box.

Report a security issue/concern

Non-emergency information security questions or issues.

Report a spam or phishing email

Report a fraudulent email, spam, or phishing scam.

Report a spam or phishing email

Report a fraudulent email, spam, or phishing scam.

Report an incorrect Caller ID display name

Request correction/change of Caller ID display name.

Report an issue or problem with calendars

Problems or issues with your Exchange calendars.

Report an issue or problem with Exchange email

Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and OWA.

Report an issue or problem with Wildcat email

Report a problem with Wildcat email (provided by Gmail).

Report an issue with classroom equipment

Report a problem or request assistance with smart classroom equipment.

Report an issue with conference room technology

Report a problem or request assistance with conference room technology.

Report an issue with PeopleSoft

Report an issue or request assistance with PeopleSoft.

Report an issue with the Campus Directory

Report an issue with the Campus Directory web page or the Directory Maintenance Application.

Reporting System Access

Request access to an FMS Reporting System.

Request a Firewall Exception

Request for a firewall exception for an internal campus system.

Request a litigation hold

Secure all electronic information requested in a litigation hold.

Request a new computer, laptop, tablet, or accessory

Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.

Request a new Perceptive Content (ImageNow) project

Request new a document archival or document workflow project in Perceptive Content

Request a new printer

New printer and print queue setup.

Request a new wired connection

Request installation/activation of a new wired network connection.

Request a project from Information Resources (IRES) - Long form

For project request testing only. Thank you.

Request a project from Information Resources (IRES) - Short form

For project request testing only. Thank you.

Request a project from Information Resources (IRES) - Ticket

For project request testing only. Thank you.

Request a security assessment

Request a security assessment on a campus server or web application.

Request a work estimate

Request an estimate for wiring or cable work.

Request Access to Level 1 Data in Box

Request access to a specific level 1 data folder in Box.

Request additional accounts

Request additional resources such as Office 365 for volunteers, guests, and consultants.

Request configuration of web application scan

Request configuration assistance for a web application scan of a website.

Request CRA access

CRA access requests for employees.

Request for Use of Electronic or Digital Signature

Requests for use of a digital or electronic signature for a specific campus process.

Request for vulnerability exception

Request a 90-day exception to a patchable vulnerability detected on a campus system.

Request for web application vulnerability exception

Request a 90-day exception to a patchable vulnerability detected on a campus system.

Request software

Install supported software not included in the standard campus image.

Respondus and Blackboard

Get information about Respondus Software that can be used with Blackboard Learn.

Retired Faculty/Staff email retention

Request retention of the CSU, Chico Exchange email account (username@csuchico.edu) for retiring faculty and staff.

S

SA Security Review

Security-related issues in the PeopleSoft Student Administration area.

Schedule Change

Schedule training on the master DTS calendar

Add a training event to the master training schedule.

Scholarship Guidelines

Server co-hosting

Request the Enterprise Systems Group to provision and manage a server (fee based service agreement).

Server co-location (rack space service)

Request to rent secure data center rack space for servers or other hardware (fee based service agreement).

Server SSL certificate request

SSL Certificates are used to create secure connections between a user and the server they are trying to reach, using encryption. This encrypted connection is created through the use of public key cryptography, which is a set of well-established techniques and standards for protecting communications from eavesdropping, tampering, and impersonation attacks.

Set up a classroom event

Request a special equipment setup for an event in a smart classroom.

Set up authenticated server scan

Request configuration assistance for an authenticated vulnerability management scan of the server.

Set up authenticated web scan

Request configuration assistance for an authenticated web vulnerability scan of a website.

Single Sign-On assistance

Request new Single Sign On authentication for application or get help with authentication issues with Shibboleth or CAS.

Site Analytics

Request a website analytics report.

Siteimprove access

Request access to Siteimprove.

Software needs assessment

Student Center, Faculty Center, and Employee Self Service access issue

Help accessing the Student Center, Faculty Center, and Employee Self Service pages when your account is locked.

Student or academic data report

Student or academic-related data reports.

Supply Request

Request toner and staples for your copier.

Support for MFP

Request support for an issue with a Multi-Functional Printer (MFP).

Support for printer (Non-MFP)

Request support for an issue with a printer (Non-MFP).

T

TargetX/Salesforce CRM Support

Technology & Learning Program (TLP) help

Staff & faculty requests for assistance with Blackboard Learn.

Technology & Learning Program (TLP) Lab Traffic

Any staff/faculty walk-in request for assistance with supported technologies.

Technology & Learning Program (TLP) Multimedia

Staff & faculty requests for help with non-Blackboard audio/video solutions.

Telecom infrastructure consultation

Request for a telecommunications project that is more involved than a single network or telephone request.

Telephone billing inquiry

Request telephone billing details or make other billing related inquiries.

Telephone disconnect

Request to disconnect and stop billing of an existing telephone line.

Telephone feature or set change

Request a change to telephone feature programming, sets, or accessories.

Telephone move

Request a telephone line be moved to another location to accommodate a change in office configuration or location.

Third Party Blackboard Integrations

Staff and faculty requests for assistance with a vendor and/or Learn integration.

TLP Knowledge Base

Read more about support for Blackboard and related tools on the TLP Knowledge Base.

Transfer or dispose of an electronic device

Before disposing of or transferring an electronic device, all State and Foundation owned devices must be wiped by IT Support Services.

U

URL redirect

Request a website redirect.

V

Vendor VPN request

Vendor VPN request

Video conferencing assistance

Request assistance with a video conference.

Voicemail box move/change

Request a move or change to an existing voicemail box.

Voicemail security code reset

Request a reset of a forgotten voicemail security code.

Voluntary course deletion

Instructor-submitted request to delete a course in BbLearn.

Voluntary organization deletion

Organization leader submitted request to delete a organization in BbLearn.

Voluntary prep area deletion

Instructor-submitted request to delete a prep area in BbLearn.

W

Web application vulnerability question

Question regarding a web application vulnerability discovered during a web application vulnerability scan.

Web stack requests (push dev/stage/prod)

Request new/modified web pages to be moved into staging or production.

Website features

Request photography, design elements, social media feeds, or other custom content.

WebTMA, MS Office, Other Software Issues

Support for WebTMA, MS Office, FacilitiesLink/MetaBIM, and other software issues.

Wildcat Card Application and Card Reader/Device Support

Report any problems with the Wildcat card program.

Z

Zoom

Zoom provides Web and Video Conferencing for all faculty, staff and students,