Account Center - FAQ

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Managing Names in Account Center

What is a display name?

Display name is your first, last (and potentially middle) names that are displayed in campus systems.  During the Account Center transition, display name values will be copied from the Preferred Name fields in PeopleSoft; if Preferred Name values do not exists in PeopleSoft, the display name values will be copied from the Legal Name fields in PeopleSoft. Once Account Center is operational on June 1, individuals can go in and update their display name, which will then be populated into the following systems:

  • Active Directory (format is First Name, Middle Initial, Last Name)
  • LDAP (format is First Name, Middle Name, Last Name)
  • Office 365 (format is First Name, Middle Initial, Last Name)
  • Google Apps (format is First Name, Last Name)
  • Blackboard Learn (format is First Name, Last Name)

How will this impact searching in the Office 365 Global Address List?

Currently Office 365 users are listed by Last Name, First Name (McTester, Marty) and default searches are initiated by Last Name. The new naming convention will change to First Name, followed by Middle Initial, then Last Name (Marty M McTester).  The default search criteria in Office 365 will change from Last Name to First Name. For more information about the changes to the global directory click here.

Change display name step-by-step guide:

Why didn't my name change in campus systems when I changed my name with Human Resources and/or the Registrar's Office?

Campus allows individuals the flexibility to control their display names through Account Center. There are situations when individuals will need to update their name with Human Resources and/or the Registrar's Office but would like to use a different name to display to other campus users. Instructions to change your display name are provided above.

Password Management in Account Center

All students, faculty and staff will be required to reset their passwords every 365 days. In the past faculty and staff were required to reset their passwords every 180 days. Students were not required to reset their password except in the event a compromised account.

What are the password requirements?

  • Minimum of eight characters
  • 1 upper case letter
  • 1 lower case letter
  • 1 special character
  • 2 alpha character
  • 1 numeric character
  • Dictionary words of 5 letters or more not allowed

I forgot my password. What do I do?

Automated provisioning of accounts in Account Center

How often are accounts provisioned?

Employee, student, auxiliary, consultant and volunteer accounts are provisioned once a day beginning at 5 am. The accounts are provisioned based on information that is in PeopleSoft.  

Why wasn't my account provisioned?

There are several factors that may cause problems in account provisioning. They are:

  • Information has not been keyed into PeopleSoft
  • State employees have not completed the I9 process
  • Information was miss-keyed in PeopleSoft
  • The nightly process to pull information into Account Center has not occurred yet

What do I do if my account has not been provisioned?

State Employee

1. Check with your department to make sure your information has been keyed into PeopleSoft including your personal email address. The personal email address is used to send notification that the account has been created and directions to claim the account.

2. Make sure your I9 paperwork has been submitted to Human Resources

3. Make sure you wait at least 24 hours for Account Center to provision the new account once the information is in PeopleSoft

4. If all of the information is in PeopleSoft and the account is still not provisioned, please contact IT Support Services at 530-898-4357 for help

AS or Foundation Employees

1. Check with the AS or Foundation Human Resources group to make sure your infomration has been keyed into PeopleSoft

2. Make sure your personal email address is correct in PeopleSoft. The personal email is used to send notification that your new account has been provisioned and the information necessary to claim it.

3. Make sure to wait at least 24 hours for Account Center to provision the new account after the information is keyed into PeopleSoft

4. If the information has been entered into PeopleSoft and it has been more than 24 hours, please contact IT Support Services at 530-898-4357 for help.

 

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Details

Article ID: 30472
Created
Thu 5/18/17 12:27 PM
Modified
Wed 6/12/19 9:44 AM