Services A-Z (398)
Other Services
Get help with the 'My Chico State' mobile app.
Colleges & Departments / Associated Students (AS) / General IT
Help with accessing AS network shares and printers.
Website Design & Support / Website Errors & Suggestions
Report a website accessibility issue.
Website Design & Support / Accessible Content
Request a website scan and report of accessibility issues.
Other Services / Account Center
Report issues with Account Center.
Business Applications & Reporting / TeamDynamix / Users & Groups
Add a TeamDynamix user with the ability to sign in and manage tickets using the TDNext application.
Telephone & Voicemail / Taske
Colleges & Departments / Associated Students (AS) / Marketing & Design / Website Support
Request for an event to be added to the AS website calendar.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard Enrollment Management
Please note: most Blackboard enrollments continue to be managed through standard process in PeopleSoft. This service catalog entry should only be used when that process is inapplicable.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard Enrollment Management
Please note: most Blackboard enrollments continue to be managed through standard process in PeopleSoft. This service catalog entry should only be used when that process is inapplicable.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard Enrollment Management
Add or remove a user with an organization participant role to your course.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Social Media
Request for posts to be added to social media channels.
Business Applications & Reporting / TeamDynamix / Users & Groups
Add a user to one of the PeopleSoft-related SA groups (requires approval).
Email, Calendars & Collaboration / Box
Add, remove or change the Box group admin for a Box group.
Email, Calendars & Collaboration / Campus Wiki (Confluence)
Add or remove a user to a Confluence group.
Business Applications & Reporting / TeamDynamix / Users & Groups
Add or remove a TeamDynamix user from a TeamDynamix group.
Learning Technologies / Blackboard Faculty & Staff Support
Instructor-submitted request to create additional prep areas in BbLearn.
Colleges & Departments / University Advancement
Email, Calendars & Collaboration / Box
Request to have the Box support group research and mitigate Aperture detected files with potential external PII data.
Business Applications & Reporting / Business Applications / Concur Travel & Expense (SAP)
Questions about workflow for approval steps that include “reports to” approval and “cost object” approval. Can be used to communicate if submitted items are routed to an incorrect or missing approver.
Other Services
Campus Cart Ride Service
Colleges & Departments / Associated Students (AS) / General IT
Request support for an AS computer experiencing hardware issues.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Website Support
Request AS assistance in maintaining content on your website.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Graphics
Request assistance with graphic designs for your event or signs.
Colleges & Departments / Associated Students (AS) / Consultation
Required for the purchase or renewal of any AS IT-related product and software.
Colleges & Departments / Associated Students (AS) / General IT
Request AS phone support.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Graphics
Request assistance with printing your digital designs.
Colleges & Departments / Associated Students (AS) / General IT
Help with an AS printer or printer supplies.
Colleges & Departments / Associated Students (AS) / Consultation
Required for the purchase of any IT related product.
Colleges & Departments / Associated Students (AS)
Request AS Recycling services.
Colleges & Departments / Associated Students (AS) / General IT
Request software support on an AS computer.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Website Support
Report AS website errors and broken links.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Website Support
Request assistance with AS website features.
Colleges & Departments / Associated Students (AS) / Consultation
Request AS IT assistance with moving workstations.
Accounts & Access
Request access to Astra Schedule for viewing and/or scheduling events and/or academics.
Project Requests, IT Consulting, & Special Services / Special Services
Request approval for contracting with off-campus vendor.
Business Applications & Reporting / TeamDynamix
Setup an email address to automatically generate a TeamDynamix ticket.
Colleges & Departments / University Advancement
Systems & Servers
Migrate a server to Azure
Colleges & Departments / Business & Finance / B&F Help Desk / Hardware & Software
Request a purchase for new hardware, software and printers for Business & Finance.
Other Services
Chico State has a commitment to ensuring all students' basic needs are met. The /virtual response team is available to help get you to the appropriate services. The team will take in your request and promptly get it to campus partners that can assist with your need.
Learning Technologies
Help for a student or faculty who should be enrolled in a course, but cannot access it in Blackboard Learn.
Learning Technologies / Blackboard Faculty & Staff Support
Request changes to course quotas, including content collection and protected file storage.
Learning Technologies
Help for a university-affiliated user who cannot log into Blackboard Learn.
Learning Technologies / Blackboard Student Support
Blackboard Learn additional support resources and helpful advice.
Learning Technologies / Blackboard Student Support
Blackboard Learn web browser compatibility information.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard-related Tools
Blackboard Drive makes it much easier to access and edit your Blackboard Learn course files.
Learning Technologies / Blackboard Student Support
Blackboard Learn essential training in LinkedIn Learning.
Colleges & Departments / Associated Students (AS) / BMU Facilities
General help with BMU Facilities.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Digital Signage
Request general help with marquee message.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Digital Signage
Request for a new message to be displayed.
Website Design & Support / Website Errors & Suggestions
Report a broken link found on the CSU, Chico website.
Business Applications & Reporting / Business Process Improvement
Business Applications & Reporting / Business Applications
Request support for the Cal State S4 system.
Business Applications & Reporting / Business Applications
Report authentication errors while trying to login to the Cal State S4 system.
Telephone & Voicemail / Telephone
Request correction/change of Caller ID display name.
Website Design & Support
Request a fix of an entry already submitted for the campus calendar or announcements.
Website Design & Support / Website Errors & Suggestions
Report an error or omission in the CSU, Chico campus directory.
Colleges & Departments / University Advancement
Request campus editing for publications intended for off-campus audiences or wide distribution.
Colleges & Departments / Business & Finance / B&F Help Desk / Access/Security
Issues with campus password.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Access/Security
Issues with campus password.
Colleges & Departments / Business & Finance / FMS Help Desk / Access/Security
Issues with campus passwords.
Colleges & Departments / Business & Finance / HR Help Desk / Access/Security
Issues with campus password.
Colleges & Departments / Business & Finance / UPD Help Desk / Access/Security
Issues with campus password.
Other Services
Request repair, changes or additions to the Campus Video Safety System (CVSS).
Website Design & Support / Accessible Content
Caption your videos to ensure ATI/508 compliance.
Website Design & Support / Cascade Support & Training
Update or change a current Cascade Server user’s website access.
Website Design & Support / Cascade Support & Training
Request technical support for the Cascade Server web content management system.
Other Services
Request access to CashNet
Hardware & Software / Classroom & Conference Room Technology
Assistance with a CDOE distant education class.
Information Security
Assistance in configuring a server or other type of system for log shipment.
Systems & Servers
Assistance in configuring a server or other type of system for log shipment.
Telephone & Voicemail / Taske
Other Services / Campus Directory
Request a new Primary Maintainer for a department in the Campus Directory.
Business Applications & Reporting / Business Applications / Chico State 360 CRM (Salesforce)
Submit a request to create, modify or deactivate a Chico State 360 (Salesforce) user account.
Business Applications & Reporting / Business Applications / Chico State 360 CRM (Salesforce)
Request other type of Chico State 360 (Salesforce) support.
Business Applications & Reporting / Business Applications / Chico State 360 CRM (Salesforce)
Request a new functionality or enhancement for Chico State 360 (Salesforce).
Business Applications & Reporting / Business Applications / Chico State 360 CRM (Salesforce)
For help with the Chico State 360 (Salesforce) Faculty Advising Application, please submit a service request here.
Hardware & Software / Classroom & Conference Room Technology
Request installation of new equipment or upgrade of current equipment in the classroom.
Hardware & Software / Classroom & Conference Room Technology
Request training on the use of equipment in a smart classroom.
Colleges & Departments
IT Help for the College of Communication and Education (CME).
Accounts & Access / PeopleSoft
Report an issue with the CMS/PeopleSoft Annual Reauthorization process.
Business Applications & Reporting / Business Applications / PeopleSoft
Report an issue with the CMS/PeopleSoft Annual Reauthorization process.
Learning Technologies / Blackboard Faculty & Staff Support
Combine multiple lecture sections into one course shell.
Business Applications & Reporting / Business Applications / Concur Travel & Expense (SAP)
Request support using the Concur Travel and Expense application.
Other Services / Account Center
Reconfigure generic accounts for department managed delegate access.
Website Design & Support / Accessible Content
Make your PDF, Doc, PPT, textbook etc. compliant with the CSU Accessible Technology Initiative and federal law (Section 508).
Website Design & Support / Existing Websites
Request assistance in maintaining the content on your website.
Accounts & Access / Vendor & Service Accounts
Contractor/Vendor access request
Colleges & Departments / University Advancement
Request graphic design services to communicate with students, parents, and members of the community.
Information Security
The Payment Card Industry Data Security Standard (PCI DSS) is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This standard is designed to minimize both the chance of a card member data compromise and the effects if a compromise does occur.
Business Applications & Reporting / Business Applications / PeopleSoft
Security-related issues in the PeopleSoft Campus Solutions area.
Colleges & Departments / Chico State Enterprises / Email & Box / RFDN Box Accounts
If you are a Research Foundation user and have questions or need help with Box, please submit a request here.
Colleges & Departments / Chico State Enterprises / Hardware & Software / CSE Computer & Device Support
Chico State Enterprises (formerly Research Foundation) Computer or Device Support
Colleges & Departments / Chico State Enterprises / Email & Box / RFDN Exchange Email
Report a problem or issue with your Research Foundation Exchange email, including Outlook and OWA.
Colleges & Departments / Chico State Enterprises / Hardware & Software / RFDN Printing & Scanning Support
Submit a request for assistance with a printer or scanner in Research Foundation.
Colleges & Departments / Chico State Enterprises / Hardware & Software / RFDN Software
Get help configuring desktop applications such as Outlook, Office, or other standard campus applications on PCs and Macs.
Learning Technologies / CSU Learn / Training Coordinator Support
Request help making changes to content in CSU Learn
Learning Technologies / CSU Learn / Training Coordinator Support
Request a CSU Learn training report.
Telephone & Voicemail / Voicemail
Request the deletion of a voicemail box. Removes all voicemail configuration and history.
Other Services / Campus Directory
Request a department name or abbreviation change in the Campus Directory.
Other Services / Campus Directory
Request a change in department in the academic organization tree.
Systems & Servers
Request the deprovisioning of a campus server that is managed by Enterprise Systems (ESYS).
Learning Technologies / CSU Learn / Training Coordinator Support
Request to design a new training course in CSU Learn.
Business Applications & Reporting / Business Process Improvement
Wired & Wireless Networks
Disconnect an existing wired network connection.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Before disposing of or transferring an electronic device, all State and Foundation owned devices must be wiped by IT Support Services.
Information Security
Digital Millennium Copyright Act complaint notice.
Colleges & Departments / University Advancement
Get help with professional-quality e-newsletters and e-blasts.
Colleges & Departments / University Advancement
Information Security / 2-Step
Two-factor authentication adds a second layer of security to your online accounts.
Website Design & Support / Cascade Support & Training
Receive training on using the campus web content management system.
Learning Technologies
Report an error submitting, reviewing, or grading assignments and tests in Blackboard Learn.
Learning Technologies
Report an error using a third-party Blackboard integration.
Learning Technologies
Correct user information such as full name or email address.
Colleges & Departments / University Advancement
Development and support for creating online event registration forms.
Business Applications & Reporting / Business Applications
The campus supports both custom built and vendor supplied applications. If you need to upgrade or add features to an existing application, or you are experiencing issues with an application and need assistance, we can help.
Information Security / Vulnerability Management / Server
Request configuration assistance for a failed authenticated vulnerability management scan.
Information Security / Vulnerability Management / Web Application
Request assistance with a failed authenticated web app scan.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Hardware & Software
Support for MS Office and other software issues.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Hardware & Software
Request support for a Financial Services computer, laptop, or tablet.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Reporting
Request a report using Financial Services data.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Hardware & Software
Request a purchase for new hardware, software and printers for Financial Services.
Colleges & Departments / Business & Finance / FMS Help Desk / Hardware & Software
Request support for a FMS computer experiencing hardware issues.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Digital Signage
Request for a digital ad to be displayed on digital screens in the BMU, WREC and Sutter Dining Hall.
Colleges & Departments / Associated Students (AS) / General IT
General help with Fourwinds screens.
Colleges & Departments / Business & Finance / B&F Help Desk / Hardware & Software
Request support for a general B&F computer experiencing hardware issues.
Colleges & Departments / Business & Finance / B&F Help Desk / Hardware & Software
Support for MS Office and other software issues (e.g. Snagit).
Colleges & Departments / Business & Finance / B&F Help Desk
Help with any other type of issue not listed.
Colleges & Departments / Business & Finance / Financial Services Help Desk
Other type of issue not listed.
Colleges & Departments / Business & Finance / FMS Help Desk
Help with any other type of issue not listed.
Colleges & Departments / Business & Finance / HR Help Desk
Other type of issue not listed.
Information Security / Vulnerability Management
Request a security exception for a campus system.
Colleges & Departments / Business & Finance / UPD Help Desk
Other type of issue not listed.
Website Design & Support / YourWeb
YourWeb is a personal web space for students, staff, and faculty of CSU, Chico. This self-service web-hosting solution that gives you full control of your content via one-click install of WordPress and other easy-to-use apps.
Email, Calendars & Collaboration
Access Google applications with your CSU, Chico login.
Hardware & Software / Purchase Hardware & Software / IT Procurement Review (ITPR)
Review initial or renewal purchases of hardware. If the hardware device has bundled software that comes with it, please use the Software ITPR instead.
Hardware & Software / Purchase Hardware & Software / IT Procurement Review (ITPR)
Review of maintenance, consulting, or support agreements for existing hardware. Consulting/maintenance/support agreements related to software or that will result in new software should use the Software ITPR form.
Wired & Wireless Networks
Request assistance in connecting device to campus wireless that is unable to use the Eduroam set up process.
Wired & Wireless Networks
Establish connectivity and/or troubleshoot issues with the campus wireless network (eduroam).
Learning Technologies / Blackboard Faculty & Staff Support
Staff & faculty requests for assistance from a Blackboard Learn consultant.
Project Requests, IT Consulting, & Special Services / IT Consulting
Staff & faculty requests for assistance from a Blackboard Learn consultant.
Hardware & Software / Software
Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs.
Colleges & Departments / College of ECC
Get help configuring desktop applications such as Microsoft Office, Adobe Acrobat, or other supported applications on PCs and Macs. Support for Linux and specialized software will be provided on a best effort basis (we are hoping to expand support for Linux in the near future).
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Get help removing malware and/or viruses from a computer.
Colleges & Departments / College of ECC
Get help with a computer or device.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Request assistance with managing a campus computer lab.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Get help with problems on supported campus computers, laptops, tablets, and smartphones.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Report a problem with, or get assistance with, a lab workstation.
Colleges & Departments / College of ECC
Report a problem with, or get assistance with, a lab workstation in ECC.
Learning Technologies / Blackboard Student Support
Report a problem or issue related to Blackboard.
Learning Technologies / Blackboard Faculty & Staff Support
Request assistance with other Blackboard Learn problems not listed.
Learning Technologies / CSU Learn
Report a problem or issue with CSU Learn Training and Development System.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Report a problem with, or get assistance with, a lab printer.
Learning Technologies / LinkedIn Learning
Report a problem or issue with LinkedIn Learning.
Email, Calendars & Collaboration
Get help with an on-premise file share.
Other Services
Get help with a problem, issue, or service that isn't listed.
Systems & Servers / Database Hosting
Submit a service request for an ESYS managed database.
Systems & Servers / Server Hosting
Submit a service request for an ESYS managed server.
Colleges & Departments / Business & Finance / HR Help Desk / Hardware & Software
HR support for MS Office and other software issues (e.g. Rocket Passport).
Colleges & Departments / Business & Finance / HR Help Desk / Hardware & Software
Request support for a HR computer experiencing hardware issues.
Colleges & Departments / Business & Finance / HR Help Desk / Reporting
Request report using HR data.
Accounts & Access / Can't log in? Account locked?
Get password assistance with your CSU, Chico account.
Other Services / IRES Admin Service Center
Use this form to request service from IASC Services:
> Purchases
> Travel
> Other
Be sure to include all necessary authorizations and supporting documentation which should be attached to the request.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Request support for using Identity Finder.
Information Security
Request support for using Identity Finder.
Colleges & Departments / University Advancement
Request a review of an in-kind gift to ensure compliance with all University policies.
Business Applications & Reporting / Reporting & Analytics
Request a survey to be conducted by Institutional Research (IR).
Colleges & Departments / Business & Finance / HR Help Desk / Hardware & Software
Required for the purchase or renewal of any IT related product, regardless of price.
Colleges & Departments / Business & Finance / B&F Help Desk / Hardware & Software
Required for the purchase or renewal of any IT related product, regardless of price.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Hardware & Software
Required for the purchase or renewal of any IT related product, regardless of price.
Colleges & Departments / Business & Finance / FMS Help Desk / Hardware & Software
Required for the purchase or renewal of any IT related product, regardless of price.
Colleges & Departments / Business & Finance / UPD Help Desk / Hardware & Software
Required for the purchase or renewal of any IT related product, regardless of price.
Hardware & Software / Purchase Hardware & Software
This is the old ITPR form. Please use the link above to get to the new ITPR forms.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Get a temporary computer on loan from ITSS.
Other Services
Request walk-in assistance from IT Support Services.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard-related Tools
Kaltura is a video hosting service that supports desktop and mobile, with useful features such as automatic captioning.
Colleges & Departments / Meriam Library / Facility & Projects
Room remodels; carpet replacement; new spaces; installation of technology that requires changes to electrical or installation of new conduit.
Learning Technologies / Project Request
Would you like to see something new in the Learning Management System?
Colleges & Departments / Meriam Library / Facility & Projects
Request keys or card access for the library.
Colleges & Departments / Meriam Library / Facility & Projects
Collections shifts; inventory projects; weeding & disposal of materials; special projects assigned to student employees.
Colleges & Departments / Meriam Library / Systems & Technology
Report problems with computers or printers in the library.
Colleges & Departments / Meriam Library / Systems & Technology
Report issues with library database or journal access.
Colleges & Departments / Meriam Library / Facility & Projects
Report non-emergency issues with furniture, restrooms, doors, broken or malfunctioning equipment (other than computers), etc.
Colleges & Departments / Meriam Library / Systems & Technology
Library phone or network moves; request new phone or network connection; changes to caller ID, etc.
Colleges & Departments / Meriam Library / Facility & Projects
Report problems with building signage; request or suggest new signage; manage requests to hang outside signage or posters in the library.
Colleges & Departments / Meriam Library / Facility & Projects
New hires, position postings; evaluations; terminations; wage increases; Work Study requests; Budget planning.
Colleges & Departments / Meriam Library / Systems & Technology
Report issues with any item from the technology lending equipment.
Colleges & Departments / Meriam Library / Systems & Technology
Report issues with the library website, including broken links and accessibility issues.
Learning Technologies / Blackboard Faculty & Staff Support
Instructor-submitted request to make course unavailable to students in BbLearn.
Colleges & Departments / Business & Finance / B&F Help Desk / Printer
Request support for ITSS-supported printer.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Printer
Request support for ITSS-supported printer.
Colleges & Departments / Business & Finance / FMS Help Desk / Printer
Request support for an ITSS-supported printer (MFP’s and HP LaserJets).
Colleges & Departments / Business & Finance / HR Help Desk / Printer
Request support for an ITSS-supported printer (MFP’s and HP LaserJets).
Hardware & Software / Printer Support
Request a change to an MFP Cost Center Name, GL String, Package or Location.
Hardware & Software / Printer Support
Add, Remove or Change an MFP printing account for copier access.
Hardware & Software / Printer Support
Request toner and staples for your MFP.
Systems & Servers / Database Hosting
Request the Enterprise Systems Group to provision and manage a Microsoft SQL server database (fee-based service agreement).
Wired & Wireless Networks
Request a network connection be moved to another location to accommodate a change in office location.
Email, Calendars & Collaboration / Box
Request a new group in Box.
Email, Calendars & Collaboration / Box
Request to have a Box account created for staff, faculty, or student employee. User must have an active CSU, Chico Active Directory account.
Business Applications & Reporting / Business Applications
Need a new application? We can help you define your requirements in a standard manner and find a product or build a solution that will meet those requirements. In addition, we will ensure the application can be supported by the campus in the long term and help with reduction of costs and provide efficiencies to other teams.
Email, Calendars & Collaboration / Calendars
Request a new conference room Exchange calendar to schedule meetings.
Other Services / Campus Directory
Request a new title be added to the Directory Maintenance Application.
Accounts & Access / Vendor & Service Accounts
Request campus authentication to computers and services (no email).
Email, Calendars & Collaboration / Exchange Email
Send emails to a group of campus email users.
Email, Calendars & Collaboration / Exchange Email
Request a new generic email account.
Email, Calendars & Collaboration / Box
Request a new folder for securely storing Level 1 data in Box.
Telephone & Voicemail / Telephone
Request installation of a new telephone line.
Information Security / Vulnerability Management
Request new user account for the Qualys vulnerability management system.
Accounts & Access / Departmental & Group Accounts
Provide access permissions to a group of people
Systems & Servers
Register a new campus server in Omni.
Accounts & Access / Vendor & Service Accounts
Request a new account to access to CSU, Chico servers or services that require LDAP authentication.
Email, Calendars & Collaboration / Calendars
Request a shared Exchange calendar, which can be used for time off or vacation tracking.
Wired & Wireless Networks
Request a new static IP for computers and servers that need a permanent IP address.
Telephone & Voicemail / Taske
Business Applications & Reporting / TeamDynamix
Request a new service in TeamDynamix.
Telephone & Voicemail / Voicemail
Request unified messaging (UM) to receive voicemail messages in your email inbox (as audio files).
Telephone & Voicemail / Voicemail
Request a new voicemail box to give callers the ability to leave messages.
Pending Categorization / Cabling
Request the addition of cabling to a location. What kind of cabling??
Colleges & Departments / Business & Finance / Financial Services Help Desk / Access/Security
Request or change access to Financial Services applications. (e.g. Common Financial Systems - CFS)
Colleges & Departments / Business & Finance / FMS Help Desk / Access/Security
Request or change access to FMS applications (e.g. WebTMA or Phoenix Fuel System).
Colleges & Departments / Business & Finance / B&F Help Desk / Access/Security
Request or change access to general B&F applications and resources.
Colleges & Departments / Business & Finance / HR Help Desk / Access/Security
Request or change access to HR applications. Also used to report system log-in issues.
Colleges & Departments / Business & Finance / UPD Help Desk / Access/Security
Request or change access to UPD applications and resources. (e.g. - RIMS, Ocularis, room calendars, and shared mailboxes)
Colleges & Departments / Business & Finance / HR Help Desk / Access/Security
Request new or changed membership in HRSC Box groups.
Colleges & Departments / Chico State Enterprises / Accounts & Access / OneSolution
Get help with other types of OneSolution issues not listed.
Colleges & Departments / Chico State Enterprises / Accounts & Access / OneSolution
Request an informational session to learn about using OneSolution.
Colleges & Departments / Chico State Enterprises / Accounts & Access / OneSolution
Help with OneSolution printer queues.
Colleges & Departments / Chico State Enterprises / Accounts & Access / OneSolution
OneSolution new accounts or changes to existing accounts.
Systems & Servers / Database Hosting
Request the Enterprise Systems Group to provision and manage an Oracle database (fee-based service agreement).
Learning Technologies
Manage organizations in Blackboard Learn.
Other Services
Request technical support from ITSS and Orion Staff for Orion newspaper computer systems.
Website Design & Support / Accessible Content
Get help with another web accessibility issue.
Colleges & Departments / Business & Finance / B&F Help Desk / Access/Security
Password resets, locked accounts, and new/updated account requests.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Access/Security
Password resets, locked accounts, and new/updated account requests.
Colleges & Departments / Business & Finance / UPD Help Desk / Access/Security
Password resets, locked accounts, and new/updated account requests.
Colleges & Departments / Business & Finance / Financial Services Help Desk / Hardware & Software
Request support for Financial Services specialized equipment.
Colleges & Departments / Business & Finance / FMS Help Desk / Hardware & Software
Request support for FMS specialized equipment (e.g. Central Supply iPads, handheld scanners).
Colleges & Departments / Business & Finance / B&F Help Desk / Hardware & Software
Request support for general B&F specialized equipment.
Colleges & Departments / Business & Finance / HR Help Desk / Hardware & Software
Request support for HR specialized equipment.
Project Requests, IT Consulting, & Special Services / Project Requests
Request an Information Resources (IRES) project not listed above.
Colleges & Departments / Meriam Library / Facility & Projects
Library issues not included in other categories; will be routed to the appropriate department.
Colleges & Departments / Meriam Library / Systems & Technology
Library technology related items not included in the other categories.
Colleges & Departments / Business & Finance / B&F Help Desk / Printer
Request support for non-ITSS supported printer (e.g. USB Printers, Scanners and Dymo Printers).
Colleges & Departments / Business & Finance / Financial Services Help Desk / Printer
Request support for non-ITSS supported printer (e.g. USB Printers, Scanners and Dymo Printers).
Colleges & Departments / Business & Finance / FMS Help Desk / Printer
Request support for non-ITSS-supported printer (KIP and Zebra).
Colleges & Departments / Business & Finance / HR Help Desk / Printer
Request support for non-ITSS supported printer (e.g. Dymo Printer).
Colleges & Departments / Associated Students (AS) / General IT
Any other AS IT-related issue not listed.
Colleges & Departments / Business & Finance / UPD Help Desk / Hardware & Software
Request support for UPD specialized equipment.
Website Design & Support / Website Errors & Suggestions
Make content change requests for a campus website.
Website Design & Support / Existing Websites
Can't find what you're looking for? Use this ticket.
Accounts & Access / Other Account Resources
Request parental access to a student's CSUC portal account
Colleges & Departments / Meriam Library / Facility & Projects
Accounts & Access / PeopleSoft
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Administration (CS) or Human Resources (HR) PeopleSoft systems.
Business Applications & Reporting / Business Applications / PeopleSoft
Request, reinstate, modify or delete access to Common Financial System (CFS), Student Admininstration (CS) or Human Resources (HR) PeopleSoft systems.
Business Applications & Reporting / Business Applications / PeopleSoft
Report an issue with the PeopleSoft Tools Upgrade
Business Applications & Reporting / Business Applications / PeopleSoft
PeopleSoft/High Point CX Upgrade Issues
Business Applications & Reporting / Business Applications / ImageNow/Perceptive Content
Request new Perceptive Content accounts,r request changes to existing users, groups, or drawer security, or request new document types
Business Applications & Reporting / Business Applications / ImageNow/Perceptive Content
Report problems logging into ImageNow, or request general workstation help with ImageNow.
Business Applications & Reporting / Business Applications / ImageNow/Perceptive Content
Request modifications to existing workflows or iScripts, or report issues about existing ImageNow workflows.
Business Applications & Reporting / Business Applications / ImageNow/Perceptive Content
Have the ImageNow/Perceptive Content client installed on a new workstation or a workstation that has been re-imaged.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Photo & Video
Request photography for an event or promotional project.
Website Design & Support
Request a photoshoot for your next web update.
Colleges & Departments / Associated Students (AS) / General IT
Help with POS systems.
Accounts & Access / Can't log in? Account locked?
Get help with authentication issues or other problems logging in to the CSU, Chico Portal.
Accounts & Access / Can't log in? Account locked?
Get help logging into the CSU, Chico Parent Portal.
Wired & Wireless Networks
Report a problem or request repair for an existing wired network connection.
Accounts & Access / Vendor & Service Accounts
Get help with authentication issues or other problems logging in to the CSU, Chico Portal.
Learning Technologies / Blackboard Faculty & Staff Support
For training, troubleshooting and usage of the online proctoring tool Proctorio.
Colleges & Departments / University Advancement
Systems & Servers
Request the provisioning of a campus server that is managed by Enterprise Systems (ESYS).
Other Services
Request your video to be listed on the campus video portal.
Information Security / Vulnerability Management
Request Qualys configuration or get assistance with a Qualys issue.
Email, Calendars & Collaboration / Box
Ask questions or get help with Box.
Accounts & Access
If you have questions or need help with DocuSign, please submit a request here.
Colleges & Departments
IT Help for the staff or faculty of Regional & Continuing Education (RCE), or an RCE program (OLLI, ALCI, etc.).
Learning Technologies / Blackboard Faculty & Staff Support
Instructors may request a remodel of their course or prep area.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Request remote desktop access to a workstation or server.
Telephone & Voicemail / Taske
Information Security / 2-Step
Request removal from 2-Step verification (DUO)
Accounts & Access / Other Account Resources
Report a compromised user account.
Hardware & Software / Computer, Laptop, Tablet & Smartphone Support
Report a compromised computer workstation or server.
Systems & Servers
Report a compromised desktop/laptop computer or server.
Information Security
Report a lost or stolen desktop computer, laptop, or smartphone.
Pending Categorization / Cabling
Report a problem or request repair for existing cabling.
Telephone & Voicemail / Telephone
Report a problem with, or request repair of, an existing phone or service.
Telephone & Voicemail / Voicemail
Report a problem with, or request repair of, an existing voicemail box.
Business Applications & Reporting / Reporting & Analytics
Report a problem with an existing report, or make a suggestion for improvement on an existing report.
Information Security
Non-emergency information security questions or issues.
Email, Calendars & Collaboration
Report a fraudulent email, spam, or phishing scam.
Information Security
Report a fraudulent email, spam, or phishing scam.
Email, Calendars & Collaboration / Calendars
Problems or issues with your Exchange calendars.
Email, Calendars & Collaboration / Exchange Email
Report a problem or issue with your campus faculty/staff Exchange email, including Outlook and OWA.
Email, Calendars & Collaboration / Wildcat Mail (GMail)
Report a problem with Wildcat email (provided by Gmail).
Information Security / 2-Step
Two-factor authentication adds a second layer of security to your online accounts.
Hardware & Software / Classroom & Conference Room Technology
Report a problem or request assistance with smart classroom equipment.
Hardware & Software / Classroom & Conference Room Technology
Report a problem or request assistance with conference room technology.
Business Applications & Reporting / Business Applications / PeopleSoft
Report an issue or request assistance with PeopleSoft.
Other Services / Campus Directory
Report an issue with the Campus Directory web page or the Directory Maintenance Application.
Colleges & Departments / Business & Finance / FMS Help Desk / Access/Security
Request access to an FMS Reporting System.
Colleges & Departments / Business & Finance / HR Help Desk / Access/Security
Request access to an HR Reporting System (e.g. Insight).
Colleges & Departments / Business & Finance / B&F Help Desk / Access/Security
Request Access to general B&F Reporting System (e.g. Insight).
Colleges & Departments / Business & Finance / Financial Services Help Desk / Access/Security
Request Access to a Financial Services Reporting System (e.g. Hyperion or Insight).
Colleges & Departments / Business & Finance / Financial Services Help Desk / Reporting
Request Access to a Financial Services Reporting System (e.g. Hyperion or Insight).
Colleges & Departments / Business & Finance / HR Help Desk / Reporting
Request access to an HR Reporting System (e.g. Insight).
Wired & Wireless Networks
Request a DNS record change on a campus managed domain.
Accounts & Access
Request to have a DocuSign account created for staff or faculty.
Wired & Wireless Networks
Request for a firewall exception for an internal campus system.
Information Security
Secure all electronic information requested in a litigation hold.
Hardware & Software / Purchase Hardware & Software
Request purchase and setup of supported models of Windows and Macintosh computers, laptops, tablets, and accessories.
Business Applications & Reporting / Business Applications / ImageNow/Perceptive Content
Request new a document archival or document workflow project in Perceptive Content
Hardware & Software / Purchase Hardware & Software
New printer and print queue setup.
Website Design & Support / New Website
Request a Cascade WCMS website used to conduct university business.
Wired & Wireless Networks
Request installation/activation of a new wired network connection.
Information Security
Request a security assessment on a campus server or web application.
Pending Categorization / Cabling
Request an estimate for wiring or cable work.
Business Applications & Reporting / Reporting & Analytics
Access request to campus reporting systems for employees.
Email, Calendars & Collaboration / Box
Request access to a specific level 1 data folder in Box.
Hardware & Software / Software
Request the ability to self-elevate administrative privileges for campus workstations as needed for work purposes.
Business Applications & Reporting / Business Applications / Concur Travel & Expense (SAP)
Concur users can register for training opportunities online. Please visit CSU Learn (
https://ds.calstate.edu/?svc=sumtotal&org=c... to find a training that meets your schedule. If you have additional input regarding specific trainings please use this request option.
Information Security / Vulnerability Management / Web Application
Request configuration assistance for a web application scan of a website.
Business Applications & Reporting / Reporting & Analytics
Data and reports for student data, course/class data, faculty/staff data, budget/financial data, facilities data, property data, etc.
Colleges & Departments
Requests for use of a digital or electronic signature for a specific campus process.
Information Security / Vulnerability Management / Server
Request a 90-day exception to a patchable vulnerability detected on a campus system.
Information Security / Vulnerability Management / Web Application
Request a 90-day exception to a patchable vulnerability detected on a campus system.
Business Applications & Reporting / Business Applications / Concur Travel & Expense (SAP)
Can be used to communicate requests for mass updates to user profiles for a department.
Accounts & Access
Request a Qualtrics account for any Chico State faculty, staff, or student.
Hardware & Software / Purchase Hardware & Software
Install supported software not included in the standard campus image.
Learning Technologies / Blackboard Faculty & Staff Support
Restore an archived Blackboard course for data retrieval.
Other Services / Account Center
Request retention of the CSU, Chico Exchange email account (username@csuchico.edu) for retiring faculty and staff.
Colleges & Departments / Meriam Library / Facility & Projects
Request paint, new furniture or furniture moves, office moves, whiteboard or bulletin board installation, etc.
Telephone & Voicemail / Taske
Learning Technologies / CSU Learn / Training Coordinator Support
If you already have a training course designed in CSU Learn, use this request form to schedule the training.
Colleges & Departments / University Advancement
Systems & Servers / Server Hosting
Request the Enterprise Systems Group to provision and manage a server (fee based service agreement).
Systems & Servers / Server Hosting
Request to rent secure data center rack space for servers or other hardware (fee based service agreement).
Systems & Servers
Additional Nagios Monitoring Request
Information Security
SSL Certificates are used to create secure connections between a user and the server they are trying to reach, using encryption. This encrypted connection is created through the use of public key cryptography, which is a set of well-established techniques and standards for protecting communications from eavesdropping, tampering, and impersonation attacks.
Hardware & Software / Classroom & Conference Room Technology
Request a special equipment setup for an event in a smart classroom.
Information Security / Vulnerability Management / Server
Request configuration assistance for an authenticated vulnerability management scan of the server.
Information Security / Vulnerability Management / Web Application
Request configuration assistance for an authenticated web vulnerability scan of a website.
Other Services
Request new Single Sign On authentication for application or get help with authentication issues with Shibboleth or CAS.
Website Design & Support / Existing Websites
Request photography, custom design, social media feed, Kaltura video upload or other website feature.
Website Design & Support / Existing Websites
Request a website analytics report.
Website Design & Support / Existing Websites
Request access to Siteimprove.
Website Design & Support / Existing Websites
Request support for Siteimprove.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Social Media
Request for a marketing employee to attend an event.
Hardware & Software / Purchase Hardware & Software / IT Procurement Review (ITPR)
Review initial or renewal purchases of software or software maintenance. This includes prebuilt web applications (also known as 'software as a service').
Business Applications & Reporting / Business Process Improvement
Wired & Wireless Networks
This ticket type allows a student that is not in a class section designated for VPN access to request annual access.
Website Design & Support / Website Errors & Suggestions
Suggest a change to the online campus map.
Hardware & Software / Printer Support
Request support for an issue with a Multi-Functional Printer (MFP).
Hardware & Software / Printer Support
Request support for an issue with a printer (Non-MFP).
Colleges & Departments / Associated Students (AS) / Marketing & Design
Help with purchasing promotional materials (swag items).
Business Applications & Reporting / TeamDynamix
Request new knowledge base categories or articles, or changes to KB categories or articles.
Business Applications & Reporting / TeamDynamix
Request changes to TeamDynamix services, service organization, request forms, ticket types, ticket assignments, etc.
Learning Technologies / Blackboard Faculty & Staff Support
Staff & faculty requests for assistance with Blackboard Learn.
Learning Technologies / Blackboard Faculty & Staff Support
Staff & faculty requests for help with non-Blackboard audio/video solutions.
Project Requests, IT Consulting, & Special Services / IT Consulting
Request for a telecommunications project that is more involved than a single network or telephone request.
Telephone & Voicemail / Telephone
Request to disconnect and stop billing of an existing telephone line.
Telephone & Voicemail / Telephone
Request a change to telephone feature programming, sets, or accessories.
Telephone & Voicemail / Telephone
Request a telephone line be moved to another location to accommodate a change in office configuration or location.
Learning Technologies / Blackboard Faculty & Staff Support
Staff and faculty requests for assistance with a vendor and/or Learn integration.
Learning Technologies / Blackboard Faculty & Staff Support
Read more about support for Blackboard and related tools on the TLP Knowledge Base.
Email, Calendars & Collaboration / Box
Request ownership of a Box folder be transferred to another user.
Hardware & Software / Software
Request approval for a file that was blocked by TRAPS.
Wired & Wireless Networks
Request assistance with a VPN connection.
Business Applications & Reporting / TeamDynamix
Request help with any TeamDynamix issue not listed here.
Colleges & Departments / Business & Finance / UPD Help Desk / Hardware & Software
Support for MS Office and other software issues (e.g. RIMS and Ocularis).
Colleges & Departments / Business & Finance / UPD Help Desk
Critical system support required outside of university office hours.
Colleges & Departments / Business & Finance / UPD Help Desk / Hardware & Software
Request support for UPD computer experiencing hardware issues.
Colleges & Departments / Business & Finance / UPD Help Desk / Reporting
Request a report using UPD data.
Colleges & Departments / Business & Finance / UPD Help Desk / Printer
Request support for UPD printer.
Colleges & Departments / Business & Finance / UPD Help Desk / Hardware & Software
Request a purchase for new hardware, software and printers for UPD.
Accounts & Access / Departmental & Group Accounts
Request that users be added or removed from an ITSS managed security group.
Website Design & Support / Existing Websites
Request a website redirect.
Accounts & Access / Other Account Resources
Request a username change.
Hardware & Software / Classroom & Conference Room Technology
Request assistance with a video conference.
Colleges & Departments / Associated Students (AS) / Marketing & Design / Photo & Video
Request filming of an event or creation of a promotional or informational video.
Telephone & Voicemail / Voicemail
Request a move or change to an existing voicemail box.
Telephone & Voicemail / Voicemail
Request a reset of a forgotten voicemail security code.
Learning Technologies / Blackboard Faculty & Staff Support
Instructor-submitted request to delete a course in BbLearn.
Learning Technologies
Organization leader submitted request to delete a organization in BbLearn.
Learning Technologies / Blackboard Faculty & Staff Support
Instructor-submitted request to delete a prep area in BbLearn.
Accounts & Access
Request access to web applications via Single Sign On (SSO)
Information Security / Vulnerability Management / Web Application
Question regarding a web application vulnerability discovered during a web application vulnerability scan.
Hardware & Software / Purchase Hardware & Software / IT Procurement Review (ITPR)
Review of initial or renewal purchase of web hosting services or domain name registrations. These services are used when you are building your own website.
** Do not use this form unless you are building, or have built, a website. If you are purchasing a subscription to a website that already exists, please use the Software ITPR. **
Other Services
Request walk-in assistance from Web Services
Systems & Servers
Request new/modified web pages to be moved into staging or production.
Colleges & Departments / Business & Finance / FMS Help Desk / Hardware & Software
Support for WebTMA, MS Office, FacilitiesLink/MetaBIM, and other software issues.
Accounts & Access / Other Account Resources
Report any problems with the Wildcat Card program.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard-related Tools
Blackboard Ally scans for and remediates accessibility issues in our learning management system (LMS). Use this form to request help with Word and Powerpoint remediation of Faculty instructional materials by TLP
Website Design & Support / YourWeb
Request technical support for YourWeb.
Learning Technologies / Blackboard Faculty & Staff Support / Blackboard-related Tools
Zoom is Chico State’s video conferencing solution available to all students, faculty, and staff.