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Quick Links: | Requirements | Installation | Configuration | Connection to Client | Collecting Log Files |
Requirements
System Requirements
- Hardware Requirements
- CPU: Intel/AMD 1.8GHz, 32-bit/64-bit processor
- System Memory: 2 GB RAM
- Disk Space: Install 25MB | Logging 50 MB | Total 75 MB
- Networking: 10/100/1000 Wired Ethernet, 802.11 b/g/n Wi-Fi. *802.11b is not supported on campus wireless.
- Software Requirements
- Requires Windows 10 or 11
- A local user account with permission to install software and make system changes
- Fully updated and patched operating system with auto updates enabled
- Antivirus with real-time protection enabled and patching enabled.
Account Requirements
- Current Faculty & Staff should meet the requirements by default.
- Volunteers and Consultants will need to have their department sponsor request access by completing the Volunteer, Guest, and Consultant Access form.
- Students can access the OnDemand VPN but are not automatically granted access
- If you have a course that requires a VPN connection, you will be granted rights based on course enrollment, no additional steps are required
- If you would like to opt in for access to the OnDemand VPN, please complete the Student Opt-In VPN access form.
Installing and Configuring
Installing GlobalProtect
- Open your browser of choice and go to https://vpn.csuchico.edu.
- Log in using your Chico credentials.
- Download the client appropriate to your operating system.
![GP VPN Versions](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=66494a4b-a776-46df-8098-7a20254e06af.png&beidInt=157)
- Select "Save File" to download and save the file locally on your machine
![Save File locally](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=53159c44-76a2-4426-9e9f-255a12a8ba80.jpg)
- Select the file we downloaded in the previous step
- If presented with a security or permissions prompt, select "Yes" or "Continue" or enter credentials as appropriate
![](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=c686aad1-5a4a-46c4-be0b-445a85beab3c.jpg)
- Read and follow the onscreen prompts. When finished, click "Close".
![](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=c3e6cc6a-4d4b-4d4f-b56c-69b88f3efaed.jpg)
Configuring GlobalProtect
- In the lower right corner of the screen next to the system tray, you will now see a grayed-out globe.
- You will need to enter the address where you will be connecting back to campus. In the field please enter vpn.csuchico.edu and connect.
![Portal Address Connection](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=fc4c7bb8-bb96-4e62-8a05-b193bdaa0089.png&beidInt=157)
- After the connection is established, you will need to sign in using your Chico State username and password. You will also need to verify the sign-in using Duo Mobile.
- If you entered your credentials correctly, you should now be connected to the VPN.
Connecting to GlobalProtect
- In the system tray (usually located next to the clock in the lower right corner) click the globe-shaped Global Protect VPN Icon
- Select the button for "Connect"
- The system will now establish a connection (this may take a moment)
Generating a Log File
In the course of troubleshooting an issue, you may be asked to generate a log file. Only send Log Files to IT Support Services when asked.
- Find the GlobalProtect icon in the system tray (next to the clock) and click it to select.
- Select the three horizontal lines in the upper right corner.
- From the dropdown menu, select "Settings".
- In the GlobalProtect Settings menu, please select the "Troubleshooting" tab at the top, and then "Collect Logs".
![Collect GP Logs on PC](https://support.csuchico.edu/TDPortal/Images/Viewer?fileName=f5a2a652-12f0-4479-b0c9-2442cf66ff5e.png&beidInt=157)
- Once the logs have been collected, they will be saved in a ZIP archive called "GlobalProtectLogs.zip" to easily find this file, select the "Open Folder" button.
- This will open the location where the logs have been saved.
Still need help? Contact IT Support Services for further assistance.
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