My Canvas Gradebook Won't Load

Quick Links: | Problem Description | Steps to Solve | Further Troubleshooting |

Canvas is an integral tool for instructors, and the gradebook is one of its core features. On some occasions, instructors might encounter difficulties in loading the gradebook, often stemming from browser compatibility issues. This article guides you through steps to ensure your browser is compatible with Canvas. If those steps don't resolve the issue, additional troubleshooting solutions are provided, including the use of an alternative browser and the Wildcat Virtual Lab.

Problem

If you're experiencing issues with the Canvas gradebook, you might notice one or more of the following symptoms:

  • Endless Loading: The gradebook continuously shows a loading icon, but data never appears.
  • Empty Gradebook: The gradebook page appears completely empty.
  • Error Messages: You encounter error messages when attempting to access or make changes within the gradebook.
  • Partial Loading: Some parts of the gradebook might load (e.g., student names) but other crucial components like grades or assignment details are missing.
  • Unresponsive Features: Clicking on tabs, dropdown menus, or other interactive elements within the gradebook produces no response.
  • Visual Distortions: The layout appears broken, texts overlap, or elements are misaligned.
  • Inconsistency Across Devices: The gradebook loads perfectly on one device or browser, but not on another.

If you identify with one or more of these symptoms, the following sections will guide you through resolving potential causes and ensuring a smoother Canvas gradebook experience.

Solution

  1. First, determine the required browser version for Canvas:
  2. Check your current browser version:
    • Chrome: Click the three-dot menu > Help > About Google Chrome.
    • Firefox: Click the three-bar menu > Help > About Firefox.
    • Safari: Top menu > Safari > About Safari.
    • Edge: Click the three-dot menu > Help and feedback > About Microsoft Edge.
  3. If your browser is outdated, update it:
    • Chrome & Firefox: Usually, these browsers auto-update. Just visit the 'About' section (as above) to trigger any pending updates.
    • Safari: In the 'About Safari' section, follow any prompts to update.
    • Edge: Edge also auto-updates. Check the 'About' section to ensure you're up to date.
  4. After updating, restart your browser to apply changes.
  5. Log back into Canvas and check if the gradebook loads successfully.

Keeping your browser updated ensures a smooth experience in Canvas, especially when accessing tools like the gradebook.

If the above solutions don't resolve the issue, you can try the following additional troubleshooting steps:

  1. Try Another Browser:

    It's possible that the issue might be specific to the browser you're using. Testing with another browser can help identify if this is the case.

    • If you're on Safari, try Firefox, Chrome, or Edge.
    • If you're on Chrome, try Firefox, Safari, or Edge.
  2. Use the Wildcat Virtual Lab:

    The Wildcat Virtual Lab offers a virtual environment to access campus-licensed software and the latest supported web browsers. It might bypass most local issues causing problems on Canvas.

If none of these steps work, we recommend reaching out to Canvas support or the Technology & Learning Program for further assistance.

By following these steps, you can ensure that your browser is up to date and compatible with Canvas, allowing you to access and use the gradebook without any loading problems.

Root Cause

Canvas uses modern web technologies to deliver an experience that works for all major web browsers. However, Canvas only supports recent versions of the most commonly used web browsers. Old web browsers lack key features and software APIs that Canvas depends on. Likewise, changes in how certain web platform features work between browser versions can break compatibility.

Details

Article ID: 113566
Created
Fri 5/26/23 4:26 PM
Modified
Wed 1/31/24 2:54 PM