My Canvas Gradebook Won't Load

Problem Description

Instructors using Canvas may occasionally encounter an issue where their gradebook fails to load. This problem is often caused by using an outdated web browser that is incompatible with Canvas. To resolve this issue, instructors should verify their browser version and ensure it meets the minimum requirements for using Canvas.

Solution

Follow the step-by-step guide below to check your browser version and update it if necessary:

  1. Access the Canvas Basics Guide page: Browser and Computer Requirements for Canvas.
  2. On the page, locate the Supported Browsers section, which provides detailed information about the supported browsers and versions.
  3. To determine your current browser version, open your web browser and find the Help or About option. The location of this option may vary depending on the browser you are using. For example:
    • Google Chrome: Click the three-dot menu icon in the top-right corner, select Help, and then choose About Google Chrome.
    • Mozilla Firefox: Click the three-bar menu icon in the top-right corner, select Help, and then click About Firefox.
    • Safari: In the top menu, click Safari, and then choose About Safari.
    • Microsoft Edge: Click the three-dot menu icon in the top-right corner, select Help and feedback, and then click About Microsoft Edge.
  4. Once you have accessed the browser's version information, compare it to the minimum supported browser versions listed in the Canvas Basics Guide.
  5. If your browser version is older than the minimum requirement, it is recommended to update your browser to the latest version. This ensures compatibility with Canvas and provides optimal performance and security.
  6. To update your browser, follow these general steps:
    • Google Chrome: Click the three-dot menu icon, select Help, and then choose About Google Chrome. Chrome will automatically check for updates and install them if available.
    • Mozilla Firefox: Click the three-bar menu icon, select Help, and then click About Firefox. Firefox will automatically check for updates and install them if available.
    • Safari: In the top menu, click Safari, and then choose About Safari. If updates are available, a prompt will appear, allowing you to install them.
    • Microsoft Edge: Click the three-dot menu icon, select Help and feedback, and then click About Microsoft Edge. Edge will automatically check for updates and install them if available.
  7. After updating your browser, close and reopen it to ensure the changes take effect.
  8. Access Canvas again and try loading the gradebook. It should now function properly without any loading issues.

If the problem persists even after updating your browser, please open a case with Canvas support.

By following these steps, you can ensure that your browser is up to date and compatible with Canvas, allowing you to access and use the gradebook without any loading problems.

Details

Article ID: 113566
Created
Fri 5/26/23 4:26 PM
Modified
Fri 5/26/23 4:28 PM