Problem
Instructors using module prerequisites in Canvas may sometimes encounter a situation where certain students' progress becomes locked due to module prerequisites. This issue prevents the affected students from accessing the desired module or its contents. Use the steps below to allow students to access the affected module.
Solution
To fix the module prerequisite lock problem in Canvas, instructors can follow these step-by-step instructions:
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Access Module Settings: Log in to Canvas and navigate to the course where the issue is occurring. From the affected module, click on the three dots [1], and select Edit [2].
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Remove Prerequisite: Within the Module Settings, to unlock the module, remove the prerequisite by clicking on the corresponding delete or remove button.
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Update Module: After removing the prerequisite, select Update Module to save the changes made to the module.
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Add Prerequisite Again: Now you can proceed with re-adding the prerequisite. When saving the module, Canvas may prompt you to "Re-Lock Modules" to enforce the prerequisite requirement. Choose this option to ensure that other students must fulfill the prerequisite before accessing the module.
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Confirm Access for Affected Students: Verify that the previously affected students have access to the module by selecting View Progress from the top of the modules page. Check for any lock symbols on the affected students to ensure the issue has been resolved successfully.
By following these step-by-step instructions, you can resolve the module prerequisite lock problem in Canvas, allowing all students to access the desired module and its contents according to the established prerequisites.
Note: If the problem persists or you encounter any other issues with Canvas, please reach out to Canvas Support or Learning Technologies Services for further assistance.