Establish connectivity and/or troubleshoot issues with the Chico State wireless network (eduroam or csuchico-guest).
Request assistance in connecting device to campus wireless that is unable to use the Eduroam set up process.
Request for a telecommunications project that is more involved than a single network or telephone request.
Request assistance with a VPN connection.
Request installation/activation of a new wired network connection.
Request a network connection be moved to another location to accommodate a change in office location.
Report a problem or request repair for an existing wired network connection.
Report a problem or request troubleshooting for an existing Wireless Network connection.
Disconnect an existing wired network connection.
Request a new static IP for computers and servers that need a permanent IP address.
Request a DNS record change on a campus managed domain.
Request for a firewall exception for an internal campus system.
This ticket type allows a student that is not in a class section designated for VPN access to request annual access.
Request an exception from Network Address Translation (NAT)