Quick Links: | Why Your Training Is Still In-Progress | Minimum Time Requirements for Training | Completing the Policy Acknowledgment Page |
Why Your Training Is Still In-Progress
If you did not receive an automated training completion email, your training is likely still marked as in-progress in CSU Learn. Before contacting support, review the items below.
- Make sure you are using a supported browser, including Chrome, Firefox, or Microsoft Edge.
- Using a personal mobile device, iPad, or the Safari browser is not recommended.
- Confirm that your pop-up blocker and ad blockers are disabled.
Minimum Time Requirements for Training
Certain training activities require a minimum amount of time to review content and complete activities. These time requirements are set by law.
- Sexual Harassment Prevention for Non-Supervisors requires a minimum of 1 hour.
- Sexual Harassment Prevention for Supervisors requires a minimum of 2 hours.
At the end of the training, you will see a timer. If you have not reached the minimum required time, return to the training and continue reviewing the content.
Completing the Policy Acknowledgment Page
Some learning activities require you to acknowledge a policy and apply an electronic signature on the final page.
This step is required for the Data Security and Sexual Harassment Prevention training activities.
The final training screen will look similar to the example below:
Click the highlighted yellow hyperlink to open the policy in a new window. You may now have three CSU Learn windows open: the tracking window, the policy window, and the course window.
- After reading the policy, close the policy window and return to the training window. The training window may be minimized on your taskbar.
- Once you return to the training window, you should see a checkbox to acknowledge the policy.
- If you do not see the checkbox, make sure your ad blocker (such as Ad-Aware or uBlock Origin) is disabled.
- Click the checkbox, then click Submit. Close the training window. The tracking window will close automatically, and your training will be marked as completed.
Still need help? Contact training@csuchico.edu for further assistance.
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