Request and Manage Kaltura Groups

Quick Links: | Overview | Request and manage Kaltura groups | Troubleshoot Kaltura group issues | 

Overview

Kaltura groups allow multiple people to have shared ownership over media files, making them ideal for department-wide or team-based video management. Group membership ensures continuity by allowing multiple people to manage, edit, and distribute videos without relying on a single owner.

Request and manage Kaltura groups

Request a Kaltura group

To request a new Kaltura group:

1. Open a ticket with Learning Technology Services.
2. In the ticket, provide:
   • The desired group name
   • A brief description of its purpose
   • A list of initial members (including their Chico State email addresses or Wildcat IDs)
3. Submit the ticket and wait for confirmation from Learning Technology Services.

Once processed, the group will be created, and all listed members will have shared ownership over the group's media.

Add or remove group members

Since Kaltura groups are manually maintained, modifications require a ticket request:

1. Open a ticket with Learning Technology Services.
2. Specify the group name and whether you are adding or removing members.
3. Provide the full name and Chico State email of each person being added or removed.
4. Submit the request and wait for confirmation.

Changes will take effect once the request is processed.

Troubleshoot Kaltura group issues

• If you do not see the shared media after being added to a group, try signing out and back into Kaltura.
• If group membership is incorrect, submit another ticket specifying the issue.

 Still need help? Contact Learning Technology Services for further assistance.
  
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