Canvas Displays a Login Prompt When I View or Edit a Page

If you're encountering a pop-up window asking you to sign in when accessing your Canvas course, there might be an issue with an embedded image from Blackboard. This article will provide you with step-by-step instructions on how to fix the issue by uploading the image directly to Canvas.

Quicklinks: Problem | Solution

Problem

Accessing a Canvas course can sometimes lead to a pop-up window that prompts the user for login, which can be frustrating and confusing for teachers and students alike since entering your Chico State credentials won't grant access to the resource. This issue frequently arises in courses that use migrated content from Blackboard, usually caused by embedded images that Canvas cannot access, resulting in a login prompt when trying to access the content.

Solution

To solve this, you can upload the image directly to Canvas. By uploading the image directly to Canvas, you can ensure that Canvas can access it and display it without any additional login prompts. Here's how to transfer the image to Canvas:

1. Log in to Blackboard and navigate to the course that contains the image you want to use in your Canvas course.

2. Find the image and download it to your computer. To do this, right-click on the image and select "Save As" or "Download".

   

3. Log out of Blackboard completely.

4. Log in to your Canvas course and navigate to the content containing the embedded image.

5. Edit the content and locate the image that is causing the login prompt to appear. If you receive a login prompt, keep hitting cancel until it goes away. Note: if you are still logged into Blackboard, the image may successfully load. Do not trust this. You still need to replace the image.

6. Replace the image with the one that you downloaded from Blackboard. To do this, delete the image in the Rich Content Editor, select "Upload Image" and select the image from your computer. If you receive a login prompt, keep hitting cancel until it goes away.

   

7. Once the new image has been uploaded, make sure to adjust any sizing or alignment as necessary to ensure the content looks correct.

8. Save the page and verify that the login prompt no longer appears when accessing the content.

By following these steps, you can ensure that all of the content in your Canvas course is directly uploaded to Canvas and can be accessed without any erronious login prompts.