Application Catalog FAQ

I get an error or issue with the Software Center's Application Installation or Updates. Why?

There are some minimum requirements for you to access the Software Center.

  1. The SCCM client is typically installed on updated operating systems. Generally, only campus-owned computers will have this. Home computers, unless owned by campus, will not. This service is only for campus computers. If you are running an older operating system you must have the SCCM client installed to operate the Software Center.
  2. You must be connected to the campus network. If on campus you must have a wired connection. If you are on wireless or off campus, you must use the Chico VPN


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Troubleshooting steps to fix download or update issues:

If an update or an installation of an application fails to download

  1. If your computer was rebooted or started up at the beginning of the day, the Software Center may not start up at the same rate as the computer. Allow a few moments between computer startup and application installation to function properly.
  2. There may be a pending restart the computer is waiting to run before installing any other programs. Restart computer to ensure all background processes are completed. To ensure all processes are completed, Shut-down computer rather than restart, wait 30 seconds and turn computer back on.
  3. If updates and installations still fail, record (if any) installation codes, failed installation details or error messages that come up and call ITSS at (530) 898-4357 or email at itss@csuchico.edu

Application Request

  1. If an application you choose to download requires a request, please fill out the form with license that was purchased through the department and click on "Request".

  2. If you do not have a license or department purchased license, please call ITSS at (530) 898-4357 or email at itss@csuchico.edu

If you have an old configuration of the Software Center (Does not have the cardinal layout as shown in the image above and looks blue and white) please call ITSS at (530) 898-4357 or email at itss@csuchico.edu to update the SCCM Client on your computer. This can be done remotely but in special cases ITSS will need further action.

 

I requested software that requires a license. I was told I should be notified that it's ready to install, but I don't see any notifications.

See this section about accessing the Software Center to install your software. If it's not there, please make sure you have contacted ITSS and shown proof that you have purchased the license.

Can I request software be added to the Application Catalog?

If it's something that would be beneficial to the campus, absolutely! Contact ITSS for more information.

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