Support documentation for Knowledge Base management. This includes creating, maintaining, and removing articles.
How to create and submit a Knowledge Base article, along with tips for writing Knowledge Base articles.
Knowledge Base Content Managers should start here to learn the basics of maintaining the Knowledge Base.
How to archive and delete a Knowledge Base article that is no longer needed.
How to create a report for reviewing your department's Knowledge Base articles, sorted by review date.
Quick guide for organizing and formatting a Knowledge Base article