Service Catalog

Categories (8)

Administrative and Business

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Desktop and Mobile Computing

Support for access and use of devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Information Security

Services providing security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Institutional Research and Strategic Analytics

Institutional Research and Strategic Analytics (IRSA) provides a variety of data services including data reports, dashboards, research, analytics, surveys and data coaching to both internal and external partners to support data driven decisions.
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IT Infrastructure

Services supporting the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.
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IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, project and organizational change management, and training and outreach.
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Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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