Quick Links: | Accessing your inbox | Email Signature | Email Management | Calendar Management | Frequently Asked Questions | Other Resources |
Accessing your Inbox
Using the Outlook Web App (OWA)
Your Chico State email (aka campus email, student email, school email, work email, and formerly Wildcat Mail) can be accessed by:
- Visiting the Chico State homepage, click on the "EMAIL" link at the top of the screen then enter your Chico State email address ( [username]@csuchico.edu ) and Portal password.
- Sign in to the Portal, click on the Campus Email button then enter your Chico State email address ( [username]@csuchico.edu ) and Portal password.
Configuring the Outlook App (Desktop or Mobile)
Outlook Desktop App (Mac or PC): https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=15780
Android devices: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=11691
iPhones & iPads: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=15296
Setting an Email Signature
Visit the University Style Guide to generate an email signature: https://www.csuchico.edu/style-guide/visual/email-signature.shtml
Adding an email signature in Outlook is a great way to make your messages look more professional and official. If included, it also displays your contact information, pronouns, website or portfolio site, and more. A well-composed email signature is a digital representation of a professional business card.
Email Management
Organizing your inbox
Please see our article on Creating Folders and Rules in Outlook for both the Outlook Web App and the Outlook Desktop App (Mac and PC)
For tips on organizing your inbox in the Outlook Desktop App on PC, see Microsoft's article here: Organize your inbox in Outlook for Windows
This article includes information on using folders and rules, flagging emails, and archiving emails.
For tips on organizing your inbox in the Outlook Web App, see Microsoft's article here: Organize your inbox in Outlook for the Web
Setting an Out-of-Office Message
Setting an automatic out-of-office message in Outlook can let others know when you're unavailable. For instructions on setting it up, please see Microsoft's support page: https://support.microsoft.com/en-us/office/send-automatic-out-of-office-replies-in-outlook-0c193ab0-b9e1-4058-84be-a5b014242290
Recovering Deleted Emails
If you accidentally delete an email that you meant to retain, you may be able to recover it for a period of time.
- Navigate to the Outlook Web App
- Click on the Deleted Items folder
- Select "Recover items deleted from this folder"
- It should tell you how many items are in that folder
Focused Inbox
Outlook has a feature called "Focused inbox" that acts as a default location for emails determined to be important. Other emails get filtered out to the "Other inbox". If you'd like to have all emails in one place and turn this feature off, please see the Microsoft support page here: https://support.microsoft.com/en-us/office/turn-off-focused-inbox-f714d94d-9e63-4217-9ccb-6cb2986aa1b2
Junk Mail
Important emails occasionally get filtered out as junk. IT Support Services recommends checking the "Junk Mail" folder as needed, and marking emails as "Not Junk" if they are important.
If you notice emails from Chico State getting sent to Junk, please put in a ticket here with the following details:
- Email Header
- Email Subject
- Date & Time it was received
- Sender name & email
Calendar Management
Please see our article on Creating Calendars and Events in Outlook for both the Outlook Web App and the Outlook Desktop App (Mac and PC).
Microsoft Bookings
Most faculty and staff on campus have access to Microsoft Bookings. Microsoft Bookings allows users to create their own schedules and manage appointments easily. For getting started with Microsoft Bookings, see our article here: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=113290
Calendar Syncing
You can Sync your Outlook and Google Calendars to display events on both platforms.
You can also Import the Canvas Calendar into Google Calendar and Outlook Calendar.
Frequently Asked Questions
What's the server name?
If prompted to enter a server name, put in outlook.office365.com
Why is my Outlook inbox loading slowly or slow to search?
The mailbox quota for the Outlook Web App is much larger, but Microsoft recommends keeping fewer than 2,000 items in each folder. Delete or move messages out of your Inbox to decrease load time and make searches faster.
What are the size limits for Outlook attachments?
Size limits for Outlook attachments depend on your email client. Click the link here to look up message limits for the Microsoft Office Online Plan 2: https://learn.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits#message-limits-across-standalone-options
What is a protected email? How do I protect my emails?
Chico State will occasionally send emails with an "Intended Recipients Only" or other protected status. If you see this on an email, this means that recipients can't forward, print, or copy content. This can be used when an email contains sensitive information or information that should not be forwarded or otherwise sent outside of the Chico State email system.
If you want to protect an email, you will look for the Encryption options on your chosen Outlook client (either website or Desktop Applications); the icon should look like a lock. Once you click on it, you should see options to either No Permission Set, Do Not Forward, or Encrypt.
Have more questions?
See our Knowledge Base category for more information about how to use Microsoft Office 365 Email: https://support.csuchico.edu/TDClient/1984/Portal/KB/?CategoryID=2223
Other Resources
You can review Executive Memorandum 23-019 for more information about the rights, responsibilities, guidelines, and rules for maintaining access to your Chico State email.
View our video playlist here for additional resources and step-by-step video guides for Microsoft Office 365 Email: https://media.csuchico.edu/playlist/dedicated/1_oj8y2q5x/1_3k7lklzr
Microsoft's support page has more instruction guides: https://support.microsoft.com/en-us/outlook
Please note, some features may be disabled or turned off for Chico State email accounts. If you have questions or need support, please put in a ticket here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=8599
Still need help? Contact IT Support Services for further assistance.
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