Windows Global Protect OnDemand VPN

Quick Links: | Requirements | Installing GlobalProtect VPN | Connecting to GlobalProtect VPN | Collecting GlobalProtect Log Files |

Requirements

System Requirements

• Operating System: Windows 11
• Processor: Intel or AMD, 1.8 GHz or higher (32-bit or 64-bit)
• Memory: 2 GB RAM minimum
• Disk Space: 75 MB total (installation and logs)
• Network: Wired Ethernet or 802.11 b/g/n Wi-Fi (802.11b is not supported on campus wireless)
• Software: Fully updated Windows OS with automatic updates enabled
• Security: Antivirus with real-time protection enabled
• Permissions: Local account with permission to install software

Account Requirements

• Current faculty and staff meet access requirements by default.
• Volunteers and consultants must have department-sponsored access approved by completing the Volunteer, Guest, and Consultant Access form.
• Students can access OnDemand VPN:
  • Access is automatically granted if required by course enrollment.
  • Optional access can be requested by completing the Student Opt-In VPN Access form.

Installing GlobalProtect VPN

Windows (Intel or AMD)

1. Open a web browser and go to https://vpn.csuchico.edu.
2. Sign in using your Chico State username and password.
3. Download the GlobalProtect client for your appropriate Windows version.
   
    
4. Open the downloaded file and follow the on-screen installation prompts.
5. Select Yes or Continue if prompted for permissions.
6. When installation is complete, select Close.

Windows (ARM-based devices)

1. Download the ARM installer attached to this article.
2. Open the downloaded file and follow the on-screen prompts.
3. Select Yes or Continue if prompted for permissions.
4. When installation is complete, select Close.

Connecting to GlobalProtect VPN

1. Select the GlobalProtect icon in the system tray near the clock.
2. When prompted for a portal address, enter vpn.csuchico.edu and select Connect.
3. Sign in using your Chico State username and password.
4. Approve the login request using Duo.

During the connection process, a browser window may open asking you to approve opening GlobalProtect. Please wait until the VPN connection is fully established before closing any browser windows.

Collecting GlobalProtect Log Files

Only collect and send log files when requested by IT Support Services.

1. Select the GlobalProtect icon in the system tray.
2. Select the three horizontal lines menu.
3. Select Settings.
4. Open the Troubleshooting tab.
5. Select Collect Logs.
6. Select Open Folder to locate the GlobalProtectLogs.zip file.

 Still need help? Contact IT Support Services for further assistance.
  
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