macOS Global Protect OnDemand VPN

Quick Links: Requirements | Installation | Configuration | Connecting Client | Collecting Log Files |


System Requirements

  • Hardware Requirements
    • System Memory: 2 GB RAM
    • Disk Space: Install 25MB | Logging 50 MB | Total 75 MB
    • Networking: 10/100/1000 Wired Ethernet, 802.11 b/g/n Wi-Fi. *802.11b is not supported on campus wireless.
  • Software Requirements
    • Requires MacOS 12 or later
    • Fully updated and patched operating system with auto updates enabled
    • Antivirus with real-time protection enabled and patching enabled

Account Requirements

  • Current Faculty & Staff should meet the requirements by default.
  • Volunteers and Consultants will need to have their department sponsor request access by completing the Volunteer, Guest, and Consultant Access form.
  • Students can access the OnDemand VPN but are not automatically granted access
    • If you have a course that requires a VPN connection, you will be granted rights based on course enrollment, no additional steps are required
    • If you would like to opt in for access to the OnDemand VPN, please complete the Student Opt-In VPN access form

Installing and Configuring

Installing GlobalProtect

  1. Open your browser of choice and go to
  2. Log in using your Chico credentials.
  3. Download the client appropriate to your operating system.
    VPN OS Versions
  4. Once downloaded, open the file that was downloaded
  5. If presented with a security or permissions prompt, select "Yes" or "Continue" or enter credentials as appropriate.
  6. Read and follow the onscreen prompts. When finished, click "Close".

Configuring GlobalProtect

  1. In the menu bar near the top right, you will now see the "Welcome to GlobalProtect" box.
  2. You will need to enter the address where you will be connecting back to campus. In the field please enter to connect.
    Enting Portal Address
  3.  After the connection is established, you will need to sign in using your Chico State username and password. You will also need to verify the sign-in using Duo Mobile.
  4. If you entered your credentials correctly, you should now be connected to the VPN.

Connecting to GlobalProtect

  1. In the menu bar near the top right, click the globe-shaped Global Protect VPN Icon.
  2. Select the button for "Connect".
  3. When prompted, enter your Chico username and password and hit "Sign In".
  4. Please wait for a moment while the VPN establishes a connection.
  5. Next, you will be redirected to a Web Page where you will need to complete the MFA (Multi-Factor Authentication) verification.
  6. You are now connected to the VPN!


Basic Troubleshooting:

Check that you already have a connection to the Internet.

  • If you are on campus, check that you are connected to the eduroam WiFi network.
  • GlobalProtect will NOT work while connected to the csuchico WiFi network.

If GlobalProtect hangs on "Connecting..." after installing on a Mac, please check to see if GlobalProtect has been set to allow or if a prompt shows it's been blocked. Go to System Preferences -> Security & Privacy. Under the General tab, please see if Palo Alto Networks has been blocked. If so, please unblock the app. This may require you to enter your system administrator password.

Generating a Log File​​​​​​​

In the course of troubleshooting an issue, you may be asked to generate a log file. Only send Log Files to IT Support Services when asked. 

  1. Click the small Globe icon in the system menu at the top of the screen.
  2. Select the 3 horizontal bars in the top right of the GlobalProtect window.
  3. From the new menu, select "Settings".
  4. Under GlobalProtect Settings, select the "Troubleshooting" tab.
  5. Click the button for "Collect Logs" on the right.
    Troubleshooting and Collect Logs
  6. After the process completes, select "Open Folder" on the right.
  7. The file "GlobalProtectLogs.tgz" should be highlighted, this is the file you will need to provide for additional assistance.

 Still need help? Contact IT Support Services for further assistance.
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Article ID: 73363
Fri 3/8/19 11:51 AM
Thu 5/2/24 11:32 AM

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