Printing Errors on MFP

Quick Links: | Preliminary troubleshooting | Paused Print Jobs | Random Characters | Print Size Issues | "Another user is logged on..." Error |

 Preliminary troubleshooting:

1. Ensure you have UniFlow Installed and that you have an account (PIN and account are added to a Cost Center). If you don't have an account set up, please submit a support ticket: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=14806

2. If you are using a PC Desktop, ensure you are plugged into a valid network cable. For laptops, ensure you are connected through the GlobalProtect VPN.

   • Here is a guide to configuring the VPN on Windows: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=106451

3. There is no paper jam.

4. There is sufficient ink and paper.

Paused Print Jobs

When a print job is paused in the queue, usually that indicates one of the following situations: 

• The user is in multiple cost centers, but the Uniflow client isn't installed.
• The user is not in any cost centers. 

If the user has multiple cost centers Uniflow must be installed to allow the user to select which cost center they want to use to pay for the print job. Here is a guide to install Uniflow: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=10556​ Once Uniflow has been installed, reboot the computer to allow the Uniflow client to start after reboot. ​​​​​​

If the user doesn't have any cost center association, they can request to be added to one through this link: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=14806

Print Jobs Printing as Random Characters 

Print jobs that come out as multiple pages of jargon would look something like this: 

This issue is usually due to a misconfiguration of the drivers or improper drivers for the copier (Incorrect version or model).

PC Fix

You can fix this issue by going through the path: Settings > Devices > Printers & Scanners > [Copier name] > manage > Printer properties, from here a dialog should pop up listing the properties of the printer, select the Advanced tab and ensure that the generic drivers: "Canon Generic Plus PS3" is in use. (Usually, the option to change the drivers is unavailable since the copier was most likely added through \\mfp-printers). 

Mac Fix

When adding the drivers, ensure that you select the "Select Software" option instead to bring up a dialog list of other available drivers. In the list, select the one that matches the brand & model number of your printer (i.e. Canon C3325). Then press OK

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Print Size Issues

Generally, when all of the above is not the issue, the problem is with incorrect page sizing. You may see errors saying there is a "page size error" or that the printer is out of paper.

The out-of-paper error is because the copier wants to pull a certain paper size that is not in the copier and was set in the print job. This problem most commonly occurs with PDFs but has been known to also happen with Word.

Below are instructions on fixing it on these platforms.

Adobe PDF

1. Go up to file and select "Print..."
2. Select "Fit" under "Page Sizing and Handling" 
3. De-select the check box for "Choose Paper Source by PDF Page Size" if it's checked.
4. After these settings are changed, the PDF document should print normally. 

Note: The screenshot below is on a PC, but the Mac Print Menu should look similar.

Microsoft Word 

There are 2 different sizing setup options in Word. There are slightly different steps depending on if you are on a Mac or PC.

PC Page Setup via Print Menu

Select "File" from the Word menu and select "Print". Make sure Letter (8.5" x 11") is selected. 

Mac Page Setup via Layout Menu

1.  Go to "Layout" in the document options bar.
2.  Select "Size" 
3.  Make sure it's set on US Letter (8.5" x 11")

"Attention: Another user is logged on with the same username and login name."

This Uniflow dialog window pops up when your account is already logged in somewhere else, Uniflow will only allow one login per user to allow print jobs to be processed. It's recommended to select No to allow print jobs from your current workstation. 

 Still need help? Contact IT Support Services for further assistance or put in a ticket with our Print Support team.
  
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