These are instructions on how to resolve common issues when using the MFP on Mac. These issues include:
Preliminary troubleshooting:
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Ensure you have UniFlow Installed and that you have an account (PIN and account is added into a Cost Center). If you don't have an account setup, please submit a support ticket: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=14806
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If you are using an iMac, ensure you are plugged into a valid network cable, for laptops, ensure you are connected through the Global protect VPN, Here is a guide to configure the VPN on Mac: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=106452
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There is no paper jam.
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There is sufficient ink and paper.
When a print job is paused in the queue, usually that indicates the following situations:
- The user is in multiple cost centers, but the Uniflow client isn't installed.
- The user is not in any cost centers.
If the user has multiple cost centers (This can be verified through the Uniflow web console), Uniflow must be installed in order to allow the user to select which cost center they want to use to pay for the print job. Here is a guide to install Uniflow: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=15295 Once Uniflow has been installed, reboot the Mac device to allow the MOM (Uniflow) client to startup after reboot.
If the user doesn't have any cost center association, they can request to be added to one through this link: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=14806
Print jobs that come out as multiple pages of jargon would look something like this:
This issue is usually due to a misconfiguration of the drivers or improper drivers for the copier (Incorrect version or model). You can try to fix this issue by making sure that the correct drivers are selected when initially adding the printer.
When adding the drivers, ensure that you select the "Select Software" option instead to bring up a dialog list of other available drivers.
In the list, select the one that matches the brand & model number of your printer (i.e Canon C3325). Then press OK
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If the issue still persists, submit a ticket through this link to have a Print-Support technician take a look at this issue: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=10475
Generally, when all of the above is not the issue, the problem is with incorrect page sizing. The out-of-paper error is because the copier wants to pull a certain paper size that is not in the copier and was set in the print job. This problem most commonly occurs with PDFs but has been known to also happen with Word (scroll down).
Adobe PDF
1. Go up to file in the menu bar and select "Print..."
2. Select "Fit" under "Page Sizing and Handling"
3. Deselect the check box for "Choose Paper Source by PDF Page Size" if it's checked.
After these settings are changed, the PDF document should print normally.
Microsoft Word
There are 2 different sizing setup options in Word.
Page Setup
1. Select "File" from the menu bar and click "Page Setup"
2. Select US Letter as the printing size.
Page Size in "Layout"
1. Go to "Layout" in the document options bar.
2. Select "Size"
2. Make sure it's set on US Letter (8.5" x 11")
After these changes, the document should print normally.
If you are still experiencing difficulties, please create a ticket under:
https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=10475
Feedback
Please do not leave the comment section blank! Provide constructive feedback to make this page better. Further inquiries can be forwarded to ITSS in Meriam Library 142 or via phone at (530) 898-4357.