Quick Links: | Overview | Software Center (Windows PC) | Company Portal (Windows PC) | Self Service (macOS) | Troubleshooting and Support |
Overview of the Application Catalogs
Software Center, Company Portal, and Self Service are available only on campus-managed computers. Personal devices cannot use these tools. If you need software for a personal device, see Campus Software Licensing and Purchasing Agreements.
These tools allow faculty and staff to install approved software without administrator permissions. Some software may require a license purchase or IT approval before installation. You can submit a request and install the software once it is approved.
Software Center (Windows)
Some campus-managed Windows PCs use Software Center to install approved software.
- Select the Windows icon on your taskbar.
- Type Software Center.
- Open the application from the search results.
Can’t find Software Center? Many newer campus-managed Windows PCs use Company Portal instead.
The Applications tab displays available software. Use Search at the top to locate a specific app, or scroll to browse available apps.
Company Portal (Windows)
Many newer campus-managed Windows PCs use Company Portal to install approved software.
- Select the Windows icon on your taskbar.
- Type Company Portal.
- Open the application from the search results.
The Apps tab displays available software. Use Search at the top to locate a specific app, or scroll to browse available apps.
Self Service (macOS)
Campus-managed Macs use Self Service to install approved software.
- Select the magnifying glass in the top right corner of your screen.
- Type Self Service and open the application.
- Sign in with your Chico State credentials if prompted and approve the Duo prompt.
- Either use the Search on the left to locate a specific app, or select Catalog and All to browse available apps.
Troubleshooting and Support
The application catalog will not open or shows an error
- Confirm you are connected to Ethernet or the GlobalProtect VPN.
- Make sure your device is fully up to date.
- Restart your device and wait 10–15 minutes before reopening the application catalog.
- If the issue continues, note any error messages and contact IT Support Services.
Why does the software show “Request” instead of “Install”?
Some software requires a license purchase or IT approval before installation.
Selecting Request automatically creates a ticket with IT Support Services. You may also submit a Request to Purchase Software ticket.
The software I need isn’t listed... what are my options?
Not all software is available in Software Center, Company Portal, or Self Service. Some applications are installed individually, require special configuration, or are not appropriate for self-service installation.
If you think the software should be available to multiple users (for example, campus-wide or department use), you can Request a Software Addition to Self Service Catalogs.
If you need software installed or supported on your device, including free or paid software, submit a ticket for Help Installing, Configuring, and Accessing Software. IT Support Services can assist with licensing, purchasing, and installation.
Still need help? Contact IT Support Services for further assistance.
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