Quick Links: | Overview | Software Center & Company Portal on PC | Self Service on Mac | FAQs and Support |
Overview
What are these programs and who can use them?
Software Center, Company Portal, and Self Service are available only to University-owned and managed computers. Personal machines cannot use either of these.
If your campus-managed machine does not have Software Center, Company Portal, or Self Service, or the application fails to load or run, call IT Support Services at 530-898-4357.
These are the user-facing software portals that are part of larger University management systems. They are not available to privately/personally owned computers.
These resources allow ITSS to provide vetted software installers that can be installed without having administrative privileges.
Access Software Center or Company Portal (Campus PC)
To open Software Center, click the Windows icon at the bottom left of your screen, and type in "Software Center" and it should pop up. The Applications tab should show a variety of applications.
To open Company Portal, click the Windows icon at the bottom left of your screen, and type in "Company Portal" and it should pop up. The Applications tab should show a variety of applications.
You can use the Filter and Search to narrow down the list if you are looking for specific software.
Access Self Service (Campus Mac/iPad)
For Mac Computers, the application catalog can be accessed through Self Service. You can access Self-Service by clicking the magnifying glass in the top right corner and typing "Self Service". You will then be prompted to log in with your Chico State credentials.
You can use the Search and the Browse folders to narrow down the list if you are looking for specific software.
Frequently Asked Questions and Support
I get an error or have issues when opening the Application Catalog. What can I do?
There are a few requirements for Software Center Company Portal, or Self Service:
- Make sure that you are either connected to Ethernet (desktops) or using the Global Protect VPN (laptops)
- Make sure your device is up-to-date; if you recently turned it on after months of disuse, you will likely have problems
- Try restarting your device and wait 10-15 minutes after the restart to try relaunching the Application Catalog
- If the issue persists, take a screenshot of or write down any error messages and contact IT Support Services.
The software I want shows "Request" instead of "Install". How do I get it approved?
Generally, this is because there is a license that has to be purchased or other ITSS intervention before the software can be installed. This will often include Microsoft Visio and Microsoft Project, along with some others. When you click "Request" it should automatically generate a ticket with the Software team in IT Support Services, or you can put in a ticket here.
I'm looking for a specific software, but it isn't in the Application Catalog. Can ITSS add it?
Yes! If you need software for multiple devices, team use, or any application that benefits staff and faculty, please let us know. You can put in a ticket here and we can get it added to the Application Catalog for you, or assist you with installing it on your device.
Still need help? Contact IT Support Services for further assistance.
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