Configure and Access your Voicemail in Teams

Quick Links: | Check Voicemail | Adjust Voicemail Settings | Email Notifications | 

Check Voicemail

To check your voicemail: 

  1. Open Microsoft Teams.
  2. Select Calls from the left sidebar.
  3. In the History tab, choose Voicemail to see a list of voicemail messages. 
  4. Select a specific voicemail to:
    • Listen to your voicemails by using the playback controls at the bottom.
    • Review your voicemail summaries and transcripts (if available). 
    • Call someone back by using the call controls under the contact details at the top.  

To return a call, either hover over the voicemail and click Call or select More actions (...) and choose Call back. 

Adjust Voicemail Settings

To access voicemail settings:

  1. Open Microsoft Teams.
  2. Open Settings. You may need to click More options (...) next to your profile picture.
  3. Select Calls. 
  4. Under Manage voicemail, you can change greeting settings and call handling rules.
    Call Settings in Teams
     

Voicemail Greeting

Under Manage voicemail, you can:

  • Select Record a greeting to record your own message.
  • Choose a default language for your greeting. 
  • Configure what happens when a call is redirected to your voicemail: 
    • Let the caller record a message.
    • Let the caller leave a message or be transferred.
    • Play greeting and end the call.
    • Play greeting then transfer the call.
    • End call without playing greeting.
  • If you enable a transfer option, enter the name or number for redirection.

Set up text-to-speech customized greeting by typing your greeting in the text box. If you’ve recorded a greeting, it will override this setting. 

Manage your out-of-office voicemail by selecting when you want your greeting to play. You can also type your custom out-of-office greeting in the text box.  

Email Notifications

Once a caller leaves a voicemail message for you, it will send an email to the email address associated with the Teams account. This will include an attachment with an audio file, as well as a transcript, if available. 

Note: If the email format looks suspicious or differs from the standard format, it may be spam or phishing.

Sample Voicemail email

 Still need help? Contact IT Support Services for further assistance.
  
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