Configure and Access your Voicemail in Teams

Check your voicemail in Microsoft Teams


To access your voicemail, go to Calls  > History and then select Voicemail.

Teams-Voicemail-main

Call someone back by hovering over a voicemail and selecting Call  or by selecting More actions  and choosing Call back .

When you select a voicemail, you can review and access details and other information—all on the right side of Teams. 

Teams-Voicemail-Details screen

From here, you can:

  • Listen to your voicemails by using the playback controls at the bottom.

  • Review your voicemail summaries and transcripts (if available). 

  • Call someone back by using the call controls under the contact details at the top.

  • Customize voicemail settings (such as recording a greeting and specifying call answering rules). 


Adjust your Voicemail settings

To change your voicemail settings, select Settings and more  > Settings  > Calls 

You will find all voicemail settings under Manage voicemail.

Voicemail greeting

To record a new voicemail greeting, select Record a greeting and follow the instructions to record your message. 

Choose a language for your default greeting and Choose what happens when the call is redirected to voicemail by selecting from the dropdown menus.  

  • Let the caller record a message.

  • Let the caller record a message or be transferred to someone else.

  • Play your greeting and end the call.

  • Play your greeting then transfer the call to someone else.

  • End the call without playing your greeting.

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?

Set up text-to-speech customized greeting by typing your greeting in the text box. If you’ve recorded a greeting, it will override this setting. 

Manage your out-of-office voicemail by selecting when you want your greeting to play. You can also type your custom out-of-office greeting in the text box.